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Field Service Rep/Technician Resume
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| Desired Industry: Computer Hardware |
SpiderID: 20539 |
| Desired Job Location: Harrisburg, Pennsylvania |
Date Posted: 4/6/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 week notice |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a position that will utilize my computer skills and further my knowledge in Networking and Technical support
Experience:
11/2007 - Present IT Support Specialist
Hollywood Casino at Penn National Race Course
Grantville/PA
Work with casino employees who have problems with their dell desktops, printers (Dell and HP) and Avaya phones.
Responsible for maintaining Track-It inventory control with hardware and software
Supply others in the department with training materials and printouts
Install computer systems for users and program phones
Keep in direct contact with management to inform what types of calls and problems happen after regular business hours
Provide support for iSeries to ensure that the casino floor stays operational for patrons
2/2006 - 11/2007 Field Engineer Pomeroy IT Solutions
Mechanicsburg/PA
Responsible for contacting customer, verifying call information such as serial number and model number is on contract
Modifies and repairs computer hardware and software systems
Repaired and upgraded hardware for PC systems
Installed and interfaced computer hardware including multimedia, memory and video components
Successfully find part numbers and order parts for computers and printers once troubleshooting determined cause of problem
Compiled, sorted call information into Excel to track information for end of month billing
Participate in department moves and installations
3/2005 - 2/2006 Data Storage Management Specialist Hudson Global
Hershey/PA
Trained departments on best demonstrated practices for data management and achieved significant improvements for the company in gaining space on their servers using Power Point presentation
Modified security files to add new employees, delete former employees and change employee name
Responsible for running daily reports to track use of disk space for individual users
Responded to written and telephone requests for assisting user in cleaning up drive space
Prepared progress reports in order to inform management of project status
10/2004 - 12/2004 Help Desk Level 1 Technician Intellimark
Mechanicsburg/PA
Talked to users in order to learn the procedures followed and source of the error
Answered questions applying knowledge of computer software, hardware and procedures
Determined whether problem was caused by hardware such as modem, printer, cables and telephone
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components
Did troubleshooting on network connectivity, desktop configuration, printers connectivity, andnetwork access issues regarding permissions
Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, and hard disk controllers
Talked with coworkers to research problems and find solutions.
2/2004 - 10/2004 Administrative Assistant Cresline Plastic Pipe Co., Inc
Mechanicsburg/PA
Check on delivery status of open orders upon request of the customer
Assist sales office with hardware and software issues
Change daily backup tape in case of system failure
Recorded orders for merchandise
Operated office machines such as typewriter, adding, calculating and duplicating machines
Operated computer terminal to input and retrieve data
Executed daily operations of selecting orders for invoicing
Composed and typed routine correspondence
Filed correspondence and other records
Answered telephones and gave information to callers and routed calls to appropriate official
Arranged travel schedule and reservations
Prepared outgoing mail, using postage-metering machine
Prepared notes, correspondence and reports, using word processor and computer terminal.
6/1998 - 2/2004 Field Technician Rite Aid Corporation
Las Vegas, NV/Arlington,VA
Increased customer satisfaction by detecting problems, solving, fixing and installing software and hardware, and maintaining the company network
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components
Repaired and upgraded hardware and software for PC systems
Did troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions
Provided technical support for problems with sound cards, video cards, network cards, modems, and hard drives
Added hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners
Installed and configured Novell servers and workstations using eternity CAT5 cables
Maintain effective inventory control for adequate service.
Education:
ITT Technical Institute Mechanicsburg, PA
Associate of Specialized Technology Degree in Electronics 1998
Harrisburg Area Community College Harrisburg, PA
Travel and Tourism 1994
Skills:
Dell Certified
Lexmark Certified
Reference:
Upon Request
Candidate Contact Information:
| Name: Jennifer Kelly |
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| Street: - |
Phone: 717-440-3250 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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