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| Desired Industry: Business/Management |
SpiderID: 20532 |
| Desired Job Location: Tewksbury, Massachusetts |
Date Posted: 4/4/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 08/25/2008 |
| Desired Wage: 75,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Summary
Six plus years of software industry experience in business analysis, research, design, development, and testing of financial applications. Contribute to design and planning of process improvements including automation where cost efficient to enhance support team tools and SLA goals. Manage multiple tasks and responsibilities.
Experience:
Professional Experience
Quickly develop a strong understanding of client issues, gathering business requirements needed to respond with timely solutions. Provide systems and client support by investigating and troubleshooting problems. Provide accurate, timely responses and solutions in a deadline oriented environment. Liaison with the client and systems development to aid in bug resolution, managing client expectations. Coordinate issue resolution with the support team and the client.
Research processes to plan and design better tools and processes adding automation where beneficial. Evaluate and report software problems. Respond to inquiries relating to installation, functionality or capabilities, report bugs. Follow escalation procedures for priority problems. Use SQL as needed to update databases, and create FAQ pages to add to knowledge base of information. Programming using appropriate language as needed per project plan design.
State Street Securities Finance
Reporting Business Analyst 04/08 – 07/08
Creates Ad Hoc and standardized reports from system databases using both Access and Excel, including automation when possible for Demand Management reporting. Verify report(s) against database queries. Manual testing of Sybase database data with SQL queries using Infomaker to verify historical data tables.
Compuware
Software Technical Support Analyst 09/06 – 10/07
Provides customer care services by obtaining a clear and concise description of the problem/inquiry and providing accurate, timely responses and solutions. Gather requirements, evaluate and report software problems, manage customer expectations. Respond to inquiries relating to installation, functionality or capabilities, report bugs. Follow escalation procedures for problems. Update the call tracking system, advise the customer on issue status. Create FAQ pages for client use.
Veritude/Fidelity
Systems Analyst 05/04 – 03/06
Support data requests from clients, analyzing requests for customer data and produce reports to meet those requests. Responsible for batch updates and account conversion requests. Created an automated email and report generation process that contacts requestor upon job completion, saving 5 man hours per week. Projects completed based on strict deadlines and user expectations. Perform on call responsibilities as needed. Tools used: COBOL II, MVS/JCL/TSO, VSAM, Easytrieve, MS Access, Visio, Adobe, Brio.
Premier Products and Services
Webmaster 05/03 – 05/04
Creating new domains, websites, user accounts (including email), editing pages, publishing to web, user maintenance, software upgrades to system. Responsible for 99% uptime SLA. Tools used: Dreamweaver, Fireworks, Putty, Adobe Photoshop.
BMB Associates, Inc.
System Specialist 12/02 – 03/03
Designing, developing, testing, implementing Microfocus Cobol programs for pharmaceutical applications. Modification of moderately complex application developments and enhancements of General Ledger programs (A/R- A/P). Using Microfocus Cobol on Unix, Cognos Impromptu (7.0.702.0), MS Office (Word, Excel, Access), Lotus Notes.
EDS
Information Analyst 07/1999 – 10/2001 Systems Engineer 09/1998 – 07/1999
Designing, developing, testing, debugging and implementing batch Cobol programs for health insurance applications. Modification and enhancements to complex applications including project management and reporting. Participates in quality assurance work review. Created desktop macro linking two applications with security features, creating automated application support saving 8 man hours per month. Provide 24/7 On-call support in a production environment. Using MVS/ESA Cobol (I, II, 390), JCL, TSO/ISPF, Easytrieve, SAS, IBM utilities, FTP, IMS, DL/I, VSAM, DB2/SQL, Windows NT, MS Office (Word, Excel, Access, Outlook), FTP Voyager, COM add-ins, CICS, Automated Change Management (Endeavor), VB Script.
The Computer Merchant
Programmer/Analyst 05/98 – 09/98
Support new projects and enhancements to Cobol applications. Provide 24/7 On-call support in a production environment, project management and reporting. Tools used: Cobol, JCL, TSO/ISPF, IMS, DL/I, VSAM, DB2, CICS, Endeavor, IBM utilities, Windows NT, MS Word, Excel, Access, Outlook.
Keane, Inc
Programmer/Analyst 08/96 – 04/98
Creates complex application/ programming enhancements. Tools used: Cobol, JCL, TSO/ISPF, IBM utilities, IMS, DL/I, VSAM, Macintosh and Windows NT, MS Word, Excel, Access, Outlook, CICS, Telon, Endeavor.
Education:
EDUCATION
Boston University Business Applications Programmer Certificate Program
Intensive hands on experience as a programmer/analyst in an IBM 3090 OS/MVS environment: designing, writing, and debugging batch and On-line Cobol programs for banking, financial, health care, insurance, and manufacturing applications. Utilized: Cobol, CICS, DB2/SQL, IMS, DL/I, JCL, VSAM, TSO/ISPF and IBM utilities.
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