Help Desk Support/Jr. Network Administrator Resume

Desired Industry: Information Technology	SpiderID: 2053
Desired Job Location: New York, New York	Date Posted: 3/9/2005
Type of Position: Full-Time Permanent	Availability Date: 03/10/05
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
To obtain a position as a Junior Network Administrator/Help Desk Support within an organization where I can learn, develop and contribute to the growth and success of the organization.

Experience:
Hostos CC/CUNY Computer/IT Department 9/04 – Present
Intern
• Provide help desk support to network of 800+ users
• Identify problems regarding computers, peripheral devices, connections and other related equipment; troubleshoot, repair or report problems to supervisor as necessary
• Deliver timely and effective services to campus wide PC users requiring technical assistance or information and refer requests to supervisor as appropriate
• Assist in installing, troubleshooting, configuring digital and analog telephones
• Assist in installing, troubleshooting, Windows 95/98/2000/XP and configuring software to provide user’s access
• Configure PC’s to access internal and external e-mail
• Assist in repairing telecommunication systems, computer networks, and data processing infrastructure
• Send dial tone from main switchboard to telephone/data closets
• Utilize Norton Ghost 8.0 to clone PC’s
• Maintain records and work logs; prepare periodic reports
• Configure Printers to be used locally or in a network
• Make Straight through and Cross-Over Cables
• Maintain cleanliness of telecommunication rooms and closets.

Hostos CC/CUNY Computer Laboratory 9/04 – 1/05
Technical Tutor
• Assist students with PC problems and Microsoft applications
• Assist in maintaining printers, PC’s and network connectivity
• Encouraged and helped students to improve computers skills
• Reviewed Microcomputer homework assignments
• Maintain cleanliness of the computer laboratory.

Education:
A+, New York State Licensed
Network+, New York State Licensed
Working Knowledge of MCSE.

2002 - 2004 Hostos Community College/CUNY Bronx, New York
Microcomputers
• A.A.S in Microcomputers, January 2005
• GPA 3.6/4.0
1997 – 1999
Liberal Arts
• A.A in Arts, June 1999
• GPA 3.7/4.0

Skills:
• Excellent communicator in person and in print
• Able to work cooperatively as part of a group
• Able to function in a pressure environment.

Reference:
Available upon request.

Candidate Contact Information:

Name: Xavier Thomas
Street:	Phone: (718) 405-1728
City: Bronx	Fax: -
State: New York
Zip: 10467
Web Site: