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Collection General Manager Resume
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| Desired Industry: Collections |
SpiderID: 20502 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 4/2/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediate |
| Desired Wage: $85,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Objective: To obtain a management position with a proven leader in the Collections industry that would benefit from my 18 years experience while offering new challenges and opportunities.
Experience:
Aug. 2006 - March 2008 Phillips & Cohen Assoc LTD. Columbus, Ohio General Manager
• Facilitated the opening of the Columbus, Ohio branch. Responsibilities include, recruiting, interviewing, training and managing entire collection staff.
• Responsible for recoveries of accounts in outbound and inbound delinquencies averaging in excess of 1 million dollars
• Span of control- manage exempt staff ranging from 3-5 managers with 30 non-exempt employees
• Ensure branch is in compliance with company policies, state, federal and local regulations
• Responsible for employees work performance, human resources administration and training initiatives
• Clients : Sherman Acquisitions, Credit Max, Citi Auto Financial, Chase, HSBC
• Office closed March 28, 2008
Sept. 2005 - Aug. 2006 NCO Financial Services/formerly RMA Columbus, Ohio
Operations Manager
Jan. 1997 - Sept. 2005 Risk Management Alternatives (RMA) Columbus, Ohio
Branch Manager Marlton, New Jersey
• Transferred to the Columbus, Ohio facility in March 2005
• In September 2005, RMA was officially purchased by NCO Financial Services
• Managed 125 collections personnel
• Responsible for a monthly revenue budget of $1.1 million
• Clients: Ohio AGO, Ford, GMAC, Verizon, American Express, Capital One Auto Financial
• Responsible for the day to day operations of the Northeast Division based in Marlton, New Jersey
• Managed a collection staff of 50
• Trained, monitored, ensured FDCPA compliance throughout
• Daily management meetings to review production, batch tracks, performance issues and goals
• Daily communication with clients on IS, production goals, sales and service issues
• Responsible for an annual revenue of $9.6 million
• Clients: American Express, Citibank, State of New Jersey
Jan. 1990 - Jan. 1997 Payco American Corporation Edison, New Jersey
Unit Manager
• Supervise eight account representatives
• In collection of American Express Green/Gold accounts in the Northeast Region
• Responsibilities included monitoring phone etiquette, ensuring collectors adherence to FDCPA, negotiating payment arrangements, assisting with account analysis, make recommendations or provide solutions to bring closure to outstanding accounts
• Prepare and analyze monthly reports I.e., expense to income, key compensation report, commission statement and account audits
• Responsible for training and development of new collectors
• Assistant Supervisor (2/1992 - 1/1994) Collector (1/1990 - 2/1992)
Education:
High School
30 college credits
Candidate Contact Information:
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