Manager, Supervisor Resume

Desired Industry: Management	SpiderID: 20484
Desired Job Location: TEMACULA, California	Date Posted: 3/31/2008
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage: 00
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: Undecided

Experience:
OWNER | CEO, ON THE Q BARBEQUE RESTAURANT - 2003-PRESENT
LIBRARIAN ASSISTANT II, RIVERSIDE CITY AND COUNTY PUBLIC LIBRARY - 1993-2004
CUSTOMER SERVICE | CASHIER | SALES, ANN TAYLOR LOFT - 2001-2003

Education:
Time Management Training - Customer Service Training: 2004

Real Estate License: 2007

LIBRARY SCIENCE CERTIFICATE: 1990
CALIFORNIA STATE POLYTECHNIC UNIVERSITY - POMONA, CA

Affiliations:
Member, Chamber of Commerce
Member, Small Business Asssociation

Skills:
MANAGER/ SUPERVISOR
Highly reliable and self-starter professional, seeking a position that utilizes skills and experience in communication, customer service, management, and organization. Experience include extensive customer service and management background. Responds rapidly and appropriately to changing circumstances; evaluates problems; makes sound decisions to effect positive change; and refocuses on new priorities. Quickly establish rapport with clients, staff members, and executives. Thrives in high-pressure, variety-oriented environment with the ability to understand effectively and resolve customer problems. High-performance and focused communicator possessing advanced interpersonal and client relationship management skills. Demonstrates exceptional creativity, leadership, visionary, and humanitarian focus. Committed to achieving outstanding results.
AREAS OF EXPERTISE:

CLIENT FOCUS | PUBLIC SPEAKING | COMPLAINT & INQUIRY RESOLUTION | RECORDS MANAGEMENT
CLIENT NEEDS ASSESSMENT | STAFF SUPERVISION & TRAINING | WORKFLOW MANAGEMENT | CUSTOMER RETENTION

RELEVANT SKILLS AND ABILITIES

ORGANIZATIONAL SKILLS
- Utilize efficient time management techniques in planning and scheduling
- Create and implement improved workflow processes that expedite and enhance services
- Eliminate redundancy and reduce time of completion, as well as ensure accuracy in managing records

CUSTOMER SERVICE
- Apply solid knowledge of principles and processes in providing customer and personal services, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

HUMAN RESOURCE SKILLS
- Interact effectively with individuals on all levels, fostering a spirit of cooperation and respect
- Lead by example, solicit ideas/opinions of others, and utilize input on key issues
- Provide encouragement and training to ensure professional development of staff and achieve company goals

COMMUNICATION SKILLS
- Express ideas (written and orally) in an articulate, clear, concise, and effective manner

COLLABORATION
- Develop constructive and cooperative working relationships with others

EMPLOYMENT HISTORY

OWNER | CEO, ON THE Q BARBEQUE RESTAURANT - 2003-PRESENT
LIBRARIAN ASSISTANT II, RIVERSIDE CITY AND COUNTY PUBLIC LIBRARY - 1993-2004
CUSTOMER SERVICE | CASHIER | SALES, ANN TAYLOR LOFT - 2001-2003

Candidate Contact Information:

Name: Nedra Williams
Street: -	Phone: 951.795.9547
City: -	Fax: -
State: -
Zip: -
Web Site: