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Technology VP / CIO / CTO / Director Resume
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| Desired Industry: Information Technology |
SpiderID: 2048 |
| Desired Job Location: spokane, Washington |
Date Posted: 3/9/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 125,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
A senior/executive level position in the private sector with the responsibility for leading and defining the corporate technology strategy to align with the strategic business plan. Defining the roadmaps, building the technology team (engineers, programmers, support, operations) designing the technology, facilities, infrastructure, and overseeing the execution / implementation of the plan for increased growth.
Experience:
December, 1992 - Present Computer Network Technology Plymouth, Mn.
Employees: 1200+
2004 Revenue: $430M
Computer Network Technology is one of the world's largest providers of comprehensive SAN/storage networking solutions, products, and services. CNT applies its expertise in storage architecture to help companies build end-to-end solutions through analysis, planning and design, multi-vendor integration,
connectivity, implementation, and ongoing remote management of the SAN or storage infrastructure.
Manager, Advanced Technology Services and Network Management Services Development, dotted line reporting to V.P., Global Services & CTO/V.P. of Development Engineering
Position dates 2001 Present
Primary responsibilities:
Define and drive corporate technology based services strategy
Lead the design, development, implementation, marketing, training, sales, and support of technology based services and infrastructure
Insure full cohesive integration of products and services to create customer life cycle solutions
Define strategy / design, develop, integrate automated solutions for customer support call routing/handling, processing, escalation, and other necessary processes and functions
Manage and lead the worldwide introduction of new products and services into core customer support and manage initial support thereof to maximize customer service quality and customer satisfaction
Staff Systems Account Engineer, dotted line reporting to V.P., Global Services & CTO/V.P. of Development Engineering
Position dates 1998 2001
Primary Responsibilities:
Pioneered development of emerging technologies; SAN/storage over IP
Drove successful worldwide deployment of first 200+ emerging technologies networks; trained core support staff of 100+ personnel
Led emerging technologies worldwide customer support team
Senior Systems Account Engineer
Position dates 1995 1998
Drove the successful worldwide introduction and support of 19Gbit switch channel/network protocol converter
Technical Account Engineer
Position dates 1993 1995
Customer support account management of 40+ key accounts including IBM, First Data Resources, Axciom, PG&E, Goodyear, Citibank, Chase Manhattan, Fidelity, Charles Schwab
Spearheaded the successful consolidation of 30 IBM data centers into 3 IBM mega-centers
Remote Diagnostic Engineer
Position dates 1992 1993
Implementation, support, first call troubleshooting of customer problems
Consolidated French automaker Peugeots 8 data centers across France into one mega-center outside of Paris
1992 Mobile Media Corp. Edina, Mn.
Direct Sales / Account Manager - Advertising
1983 1992 Sperry Univac/Unisys Roseville, Mn.
Sr. global mainframe escalation support engineer
1982 1983 S & H X-Ray Systems Miami
Medical X-Ray technician
1978 1982 U.S. Air Force Alaska
Sgt. Air Traffic Control Radar Systems technician
Education:
MBA Graduate Certificate May, 2004 U. of MN Carlson School of Business Minneapolis
Business Finance Graduate Certificate March, 2004 U. of MN Carlson School of Business Minneapolis
BA Graduate Certificate October, 2003 U. of MN Carlson School of Business Minneapolis
Skills:
KEY COMPETENCIES
Leadership
Strategic planning; tactical execution
Budget management
Customer service and support
Cross-functional/organizational management and leadership
Vendor management and negotiation
Configuration and regulatory
compliance management / Sarbanes-Oxley
Business and technology metrics translation, forecasting, trending and capacity planning
Disaster recovery/business continuance
Account Management
SKILLS SUMMARY
Management, Finance, and General tools and applications
MS Project, Visio, PowerPoint, Excel, Palo Alto Business Plan Pro, MS Word, Siebel
E-Commerce / Web design
HTML, Web portals and proxies, Web security
Open Systems applications and protocols
UNIX (Independent Certification), SAN (Brocade Certification), SCSI, I-SCSI, Fibre Channel and Fibre Channel switching
Mainframe SAN/storage applications and protocols/business continuance and disaster recovery
SRDF, XRC, HXRC, VTS, FICON, ESCON
Network protocols, devices and applications
Cisco (CCNA), IP networking (Independent Certifications), Transport protocols, SAN/storage over IP, SNMP (Independent Certification),
Voyence regulatory compliance and management system, Secure Computing Sidewinder firewalls, MicroMuse Netcool, Quallaby
performance reporting, Smartbits traffic generators, Apparent networks Apparanet and Tempest test suites, Sniffers, T1, T3, ATM, SONET/SDH, WDM, Frame Relay
Additional Information:
Accomplished business and technology leader with a track record of success in business turnarounds, internet/e-commerce, strategic planning/tactical execution, international relations, regulatory compliance, P&L, personnel management, emerging technology development, marketing, customer relations and support, and disaster recovery/business continuance. Adept at aligning technology with business to drive superior revenue growth, profit performance, and operational efficiencies.
Turned around dysfunctional global technology services business, driving revenue from $200K to $4.6M
Restored to profitability, converting $50K loss to $1.6M profit & 35% growth in 2 years
Innovative Strategist drives growth, profitability and competitive advantage passionate about performance
Drove technology management services customer base from 6 to 90 in 1.5 years
Turned projected $5M-$10M capital expenditure for corporate security issues into projected $500K services annuity Created $350K annuity network testing service business
Drove 50% operating efficiencies in data center while bringing operations into full compliance with Sarbanes Oxley. Designed and developed criteria, curricula, and courswork for technical certification of SAN/storage over IP technologies
Motivational Leader builds cohesive teams leverages strengths challenges and empowers staff to achieve success
Improved customer problem first call resolution rate in customer support from 43% to 77%
Direct and influence management and training experience of 100+ personnel
Extensive experience managing 7x24 mission critical environments; acute sense of urgency
Analytical Thinker adeptly takes on complex engineering, marketing, customer service and operations challenges
Pioneered development of industry first SAN/storage-over-IP capabilities with commercial scalability, driving approximately $50M-$70M revenue per year over the past 6 years
Created corporate technology services marketing strategies, driving 35% revenue growth
Led the design, development, implementation and support of extremely secure, fully redundant worldwide NOC, its infrastructure, applications, operations, and organization
VISION <> STRATEGY <> EXECUTION <> RESULTS
Results driven leader with strong business acumen who views challenges as opportunities - Solid grasp on business drivers - Able to seamlessly coalesce business and technology strategies to drive expanded earnings
Twice honored with CNT Presidents club award for outstanding contributions to earnings and technology
Patents pending for SAN/storage over IP network analysis methodologies and IP network security application proxy
INTERNATIONAL EXPERIENCE
In Country United Kingdom, France, Norway, Japan
Virtual United Kingdom, France, Norway, Sweden, Denmark, Belgium, Germany, Switzerland, Spain, Portugal, Italy, Russia, Turkey, South Africa, Australia, New Zealand, Singapore, Hong Kong, China, Taiwan, Japan
Reference:
Bill Collette
CTO CNT Corp.
9547 Dellwood Road N.
Stillwater, Mn.
55082
Home (651) 762-9540
Office (763) 268-8275
Cell (651) 216-3803
Email bcnetconsulting@aol.com
Matt Brown
Regional Sales Director
Voyence Corp.
1245 W. Cottage Place
Chicago, Il. 60607
Office (312) 243-5399
Cell (312) 498-9739
Email mbrown@voyence.com
Pam Jackson
Marketing Director
Techtronix Corp
Portland, Or.
Home (503) 297-6759
Email pam.jackson@tek.com
Jim Adcox
Staff Network Engineer
EMC Corporation
45 Arequa Ridge Dr.
Colorado Springs, Co. 80919
Cell (719) 332-4722
Nick Williams
Solutions Consultant
Forsythe Solutions
5328 Ewing Ave S.
Minneapolis, MN 55410
Home (952) 837-2574
Cell (612) 859-7288
Email nwilliams@forsythe.com
Julie Stone
Assistant Training Director
Hartford Life Insurance Co.
3061 Tanner Rd.
Woodbury, Mn. 55129
Cell (651) 387-5100
Email Julie.stone@hartfordlife.com
Bob Engebretson
Principle Development Engineer
CNT Corp.
6000 Nathan Lane
Plymouth, Mn.
55442
Home (763) 478-3135
Office (763) 268-8285
Email bob_engebretson@cnt.com
Emailadcox_jim@emc.com
Candidate Contact Information:
| Name: Dana Richard |
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| Street: |
Phone: 763-753-8382 |
| City: Medina |
Fax: - |
| State: Minnesota |
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| Zip: 55340 |
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| Web Site: |
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