Operations/ Administrative Management Resume

Desired Industry: Management	SpiderID: 20398
Desired Job Location: Delaware, Ohio	Date Posted: 3/25/2008
Type of Position: Full-Time Permanent	Availability Date: 04-01-2008
Desired Wage: 60,000.00
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters	Willing to Relocate: No

Objective:
Management professional with 8 years of experience in account management, finance, and administrative/operations management. Skilled in P &L review, budgeting, customer relations and accounts payables/ collections management. Proven track record of continuous process improvement using Six Sigma processes.

Experience:
Penske Truck Leasing - Columbus, OH - 8/2005 - Present
District Administrator
In charge of a six person administrative staff that is responsible for data collections and input, accounts payable and receivables, inventory tracking and customer relations. Charged with the constant assessment and improvement of financial and operational functions. Provide weekly financial updates for District Management staff (accounts payable, receivables, newly acquired customer and competitive assessments). Responsibilities include:

* Manage a six person administrative staff in four branch locations responsible for all licensing, inventory tracking, accounts receivable and payable and daily customer relations activity for a $50 million annual leasing District
* Set performance goals and objectives for staff
* Researching financial/ operational inefficiencies and improving processes that cause them
* Responsible for the collection and tracking of customer data for accuracy
* Assess and relay customer data to all groups within the District (sales, maintenance, administrative, etc.)
* Manage relationships between all core businesses including administration, sales, rental and maintenance
* Monthly P&L and low or negative contributing unit review
* Vendor contract negotiations and assessment
* New technology adaptation and process roll outs

Rental Representative - Columbus, OH - 5/2003 - 8/2005
Key member of a rental team responsible for the daily operations of the sixth largest commercial branch in North America. Consistently, ranked number one in lead generation and inbound call excellence. Responsibilities included:

* Managed daily operations for 14 local rental agents
* Built commercial rental base through cold-call programs and cross-selling
* Maintained daily communication with commercial customers
* Responsible for solving customer service issues

Enterprise Rent-A-Car - Columbus, OH - 2/2002 - 5/2003
Branch Corporate Accounts Manager
Working for the largest consumer car rental company in the world established myself as a key team member in the role of trainee and progressing to the position of Branch Corporate Accounts Representative. Consistently met and exceeded goals in the areas of customer service, problem solving and sales. Responsibilities included:

* Assisted in the development and execution of branch corporate account marketing, sales and promotional tactics
* Managed relationships with 37 accounts increasing branch sales by $9K and total number of accounts by (20%)
* Researched and analyzed data from monthly accounts summary seeking avenues to increase corporate sales
* Monitored the execution of account specific terms and served as liaison to regional account manager

Management Trainee - Columbus, OH - 5/2001 - 2/2002
* Relayed extensive product and policy information to customers in a written and oral manner
* Facilitated communication between insurance companies, body shops and customers

Education:
Master of Science - RADFORD UNIVERSITY. Radford, Virginia
Corporate Communications - 12/2000 - 3.63 GPA

Bachelor of Arts - VIRGINIA TECH. Blacksburg, Virginia
Communication Studies/ Business Marketing - 12/1998

Candidate Contact Information:

Name: Michael Edwards
Street:	Phone: 614-580-7024
City: Lewis Center	Fax: -
State: Ohio
Zip: 43035
Web Site: