Finance, Cutomer Service, Collections Resume

Desired Industry: Clerical/General Office	SpiderID: 20393
Desired Job Location: Boston, Massachusetts	Date Posted: 3/25/2008
Type of Position: Full-Time Permanent	Availability Date: imediatly
Desired Wage: 40,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
To advance my knowledge and skills while contributing to a
team based environment.

Experience:
2005-Collection Supervisor, United Auto Credit Corp.
Instructing junior customer service representatives on collection techniques on
past due retail accounts. Helping to control credit losses and
maintain the company bottom line.

2003-2005 Wholesale Representative, Ford Motor Credit (Primus Financial)
Extending lines of credit to qualified auto retailers in order for them to purchase
new and used vehicles.
Monitor dealer floor plan inventory and Wholesale Financial Statements in
Order to prevent company losses.

2001-2003 Senior Customer Service Representative, Ford Credit
Instructing junior customer service representatives on collection techniques on
past due retail accounts.
Helping to control credit losses and maintain the company bottom line.
Helping retail customers protect their credit
by using alternative methods.

2000-2003 Customer Service Representative B, Ford
Motor Credit
Helping retail customers to keep their credit in good standing

Education:
1989 1990 Worcester Academy Prep. Post Graduate Degree
1990-1992 University of Massachusetts at Amherst

Skills:
Microsoft Word, Excel, Megasus

Additional Information:
�� Oversaw and trained 12 Junior Collectors
�� Handled skip tracing and fast data
�� Averaged 100 daily calls
�� Accounts ranged from 20-50K
�� Working with Multi-state collection laws
�� Helping to control credit losses and maintain the company bottom line.
�� Helping retail customers protect their credit by using alternative methods.

Reference:
Dave Prue 508-868-1610 Assis Branch MGR
Mardee Pont 978-335-9623 Assis Branch MGR
Gerry Furness 781-849-5372 Wholesale Sup

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