Desktop Support Team Lead Resume

Desired Industry: Manufacturing	SpiderID: 20321
Desired Job Location: Franklin Lakes, New Jersey	Date Posted: 3/23/2008
Type of Position: Full-Time Permanent	Availability Date: 3/24/2008
Desired Wage: 80,000.00
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
To call upon my extensive experience in order to prioritize and effectively address Information Systems needs to ultimately achieve high levels of end user satisfaction.

Experience:
 Supervised both NE US and Canada desktop support for Sealed Air Corp.
 Responsible for Regional IS Team Quarterly budgets.
 Successfully kept SLA targets at 70% closed within a 24 hour period.
 Led global project migration plan from Novell to Active Directory; organized training for technicians and end users.
 Administrated both Novell and Active Directory infrastructures.
 Contracted with Dell to create end user training utilizing their Digital Quick Reference Card program.
 Negotiated with outsourced training groups creating multiple Sows�.
 Responsible for the computer equipment relocation for company Headquarters (logistics and infrastructure).
 Managed infrastructure rollouts involving all Sealed Air NE US locations.
 SAP rollout lead for assigned US locations.
 Implemented site surveys, and other infrastructure procedures for SAP go lives.
 Met all targeted dates in supervising Novell Zen rollouts for my allocated locations.
 Maintained great communication, high level of support and work ethics with my team and end users.

DS Team Lead NE USA/Canada October 2000 �February 2008
Sealed Air Corp. Saddle Brook, New Jersey
� Responsible for corporate headquarters employees including Vice Presidents and CEO.
� Supervised 27 locations with a total of 3,000 users.
� Locally and remotely managed 5 employees and 2 contractors.
� Interviewed and trained new employees as well as consultants.
� Responsible for work schedules, evaluation and salary reviews as well as hiring and termination of employees and contractors.
� Prepared weekly meetings with team and followed up with meeting notes and action items.
� Arranged efficient coverage when team members were on projects.
� Administrated all territory computer rights, shares and printers.
� Supported sales with VPN and wireless networking issues.
� Assisted in VOIP, Cisco routers and switches, category 6 and fiber optics.
� Maintained network protection using Symantec Anti Virus and Black Ice firewall protection.
� Provided server support, tape backup and created Business Continuity plan.
� Worked with a centrally located global help desk and became the final level of support to solve local and/or regional escalated issues.
� Used Remedy software to track all computer issues while maintaining hardware inventory.
� �Hands on Manager�: Built and configured IBM and Dell laptops and desktops to company specifications using LANDesk software when necessary.
� Active Directory and Novell administrator using Citrix client.

Network Administrator January 2000 to October 2000
Atlantic Stewardship Bank Midland Park, New Jersey
� Designed and managed company�s e-mail system.
� Administered company�s firewall and internet usage.
� Managed Bank Website and online banking Dept. in real time.
� Provided support to 7 branches in a Netware and Windows NT. Environment.
� Installed Internet Service via a T-1 connection also adding a Cisco Pix Firewall and CSU/DSU connections.
� Configured Cisco Web sense Software to a Windows NT environment.
� Supervised the Online Banking Division, responsible also for the bank�s Web Page.
� Made all changes in website using Microsoft Front Page 2000.
� Maintained Wan connections for our core processors located in Virginia.
� Managed Novell NetWare 4.11 NDS Objects, set up and maintained both file system security as well as NDS security; managed Print Services and implemented NetWare 3.12 Utilities.

PC Technician December 1998 to January 2000
Data Study Inc. Parsippany, New Jersey
� Provided excellent customer support for 350 users within the office and four remote offices on a daily basis.
� Managed Windows NT 4.0 Workstation users and groups in SAM; set up and maintained Registry as well as both roaming and local profiles.
� Configured Email Accounts, Groups, Mailboxes within MS Exchange 5.5 and MS Outlook 98.
� Set up and maintained remote access service through Company�s VPN via Dial up Networking and Shiva LAN Rover.
� Responsible for the Enterprise Backup system utilizing Seagate with DLT technology.
� LAN Administrator for both file and director security including all NT accounts.
� Maintained zero level of virus infection by Utilizing McAfee's Anti Virus products.
� Completed documentation and training for all existing production systems.

Education:
EDUCATION:
THE CHUBB INSTITUTE, Technical Support Certification received in 1998
Courses and experienced in:
Novell Server, Novell Client Support, Windows NT 4.0 Server, Windows NT 4.0 Workstation, Windows 2000 Server, Windows Server 2003,Windows 2000 Workstation, Windows XP, Windows Vista, , Active Directory, Citrix, HP, Lexmark printer support.
BERGEN COMMUNITY COLLEGE, attended Business Administration program from 1985-1986.

Skills:
Lotus Notes 6 and 7, Novell Zen Works, LAN Desk, SAP, IPASS, Remedy, MS Office and all suites, Citrix, PCA,VM Ware, Symantec Anti Virus, Ghost , AutoCAD, Solid Works, Black Berry, Video Conferencing and many more .

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