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| Desired Industry: Business/Management |
SpiderID: 20297 |
| Desired Job Location: Albany, New York |
Date Posted: 3/22/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 weeks notice |
| Desired Wage: 110,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Eighteen year professional with experience in a variety of disciplines including Project Management, Information Systems, Marketing, Sales, Regulatory and Engineering. Held managerial and individual contributor positions and am proficient in LAN/WAN technologies, Microsoft Office, and mainframe applications. I am seeking to lead and develop a team, as well as use my management, human relation and analysis skills to improve processes and customer satisfaction by implementing creative solutions to exceed objectives.
Experience:
VERIZON, 1989 - Present
Regulatory Manager, Albany, NY, 5/05 - Present
Responsibilities: Government liaison, responsible for network reliability, business continuity and abnormal event reporting to the New York Public Service Commission (NYPSC).
·Work with the Network Surveillance Center to report outages 24/7, including 911, SS7 and Switch. Assist in developing root cause analysis of major outages to report to the NY PSC.
·Build relationship with internal departments and NYPSC Staff to prevent/minimize NYPSC intervention in company operations and objectives.
·Oversaw $8 million dollar network reliability diversity project ordered by the NY PSC, ensuring the project is on track and will meet the ordered completion dates.
Data Network Engineer, Albany, NY, 9/00 - 5/05
Responsibilities: Project manage Fast Packet and DSL equipment installation and acceptance testing for Central Offices in New York, Rhode Island and Massachusetts. Ensuring the quality and completeness of broadband and backbone Central Office (CO) installations.
·Worked with ILEC Engineering, Logistics and CO Equipment Installation teams to make sure milestones from the site survey, equipment delivery to installation are completed on time. On average, managed over 500 installations annually.
·Quality audited each installation upon completion, following up to ensure deficiencies were corrected before releasing the installation for network creation.
·Upon rollout of the Company’s new fiber to the premise (FTTP) product, audited the central office and outside plant installations in and around Keller, TX and Tampa, FL.
Quality Analyst, Albany, New York, 4/99 - 8/00
Responsibilities: Analyzed work volumes, productivity and customer care results of outside plant installation and repair teams.
·Implemented process improvements and training procedures in the field, based on analysis of measurements designed to meet/exceed corporate and organizational goals.
·Project manager for DSL implementation in the field from Poughkeepsie to Lake Placid, NY. This involved training Field Technicians on the test equipment and keeping the outside plant team informed of the rollout schedule and expectations of the corporate DSL Implementation team.
Distribution Specialist, Troy, New York, 1/97 - 3/99
Responsibilities: Developed, implemented and presented directory delivery strategies with the goals of promoting usage and ensuring every customer receive the correct directory and quantity.
·Delivery strategies highlighted new features, targeted specific demographics and required partnering with delivery vendors, yellow page sales offices and marketing.
·Negotiated service fees with distribution vendors to carry out marketing and corrective initiatives. Teamed with Sales Managers to identify and analyze marketing opportunities needs in their territory, and designing cost effective solutions.
Assistant Sales Manager, Worcester, Massachusetts, 3/96 - 12/97
Responsibilities: Planned, implemented and tracked sales campaign goals.
·Executed sales initiatives developed in conjunction with marketing, customer service, internet advertising and billing departments to gain new business and increase revenue.
·Assist with customer service issues and provide, provided administrative support, sales support and customer service.
Production Supervisor, Troy, New York, 3/95 - 2/96
Responsibilities: Manage 20-person clerical Yellow Page production team, ensuring contracts were processed correctly and deadlines were met.
·Analyzed individual's productivity and quality, provided coaching and feedback, ensured procedures were followed.
·Identified members who required additional training.
·Implemented team based initiatives, which improved operational efficiency.
Payroll Supervisor, Troy, New York, 9/94 - 3/95
Responsibilities: Process payroll for 350 employees.
·Redesigned and automated payroll reporting for 350 people resulting in a 75% reduction in paper and time involved, which led to the elimination of the position as a full time position.
Computer Operations Supervisor & Assoc., Troy, New York, 8/89 - 9/94
Responsibilities: Accountable for mainframe computer operations in a 24x7 environment.
·Oversaw the data center consolidation project, which involved closing one facility and integrating it with another.
·Developed and maintained PC based performance reports for the department. Coordinated workflow, ensured database integrity, monitored system operations, and batch runs.
·Trained new operators in procedures and operations. Interacted extensively with programmers, remote users, systems and devices instituting problem resolution and prevention measures.
ELECTRONIC DATA SYSTEMS,
Systems Engineer in Development, Detroit Michigan 1988 - 1989
Responsibilities: Participated in an extensive training program in customer service, computer technical training and computer operations.
·Designed and implemented desktop publishing system to produce Buick-Olds-Cadillac newsletters.
Education:
M.B.A.: UNION COLLEGE, Masters in Business Administration, 6/95, G.P.A. of 3.7.
B.A.: UNIVERSITY OF SOUTH CAROLINA, Major in International Studies, minor in Economics, 5/85, G.P.A. of 3.3. Study Abroad: University of Kent, Canterbury, England, 1983-1984. Extensively traveled Europe.
Candidate Contact Information:
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