IT Manager - Management Resume Search
IT Manager - Management Resume Search
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IT Manager Resume


Desired Industry: Management SpiderID: 20238
Desired Job Location: Murfreesboro, Tennessee Date Posted: 3/20/2008
Type of Position: Full-Time Permanent Availability Date: 03/18/2008
Desired Wage: 80000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
To achieve a position where extensive management, administrative and technology experience will add value to operations.


Experience:
WORK EXPERIENCE

(5/2006-6/2007) IT Manager, Strategic Planner, Aqaba Sky Travel & Tourism.

1. Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
Implements network security at the regional level as established by corporate Security Director.
2. Oversees the administration and maintenance of infrastructure, and directs more junior Innovators when necessary.
3. Oversees the administration of WAN.

Telephony
1. Manages and develops upgrades to telephone system at the regional level.
2. Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance
1. Oversees the administration and maintenance of computer stations and software for training programs and the Learning Studio and provides additional support if necessary.

Internal Systems
1. Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
2. Works with project teams to help implement Internal Systems.

(6/2004 - 10/2006) BPR Analyst- Project Coordinator.

1. Analyzing the required component for the Automation Process through gathering information from the key influence Stakeholders.
2. Planning for implementing the Network infrastructure through Sub-Contractor.
3. Studying the Best Practice Analysis for implement the required Hardware.
4. Executing the required Process according a specific schedule & in phase for Monitoring and Controlling Issues.
5. Re designing and fixing error to reach the requirement for application system Conference and Meetings to hold on Team Power.
6. Working with internal and external parties to organize the various components needed to initiate, run and conclude major projects.
7. Coordinating schedules and activities, placing orders for supplies and services, and tracking progress and results.
8. Lead on corporate and departmental Business Process Reengineering (BPR) project, as directed by the Business Change Manager.
9. Carry out BPR duties including: investigation of business needs, analyzing and documenting existing processes, developing alternative processes and preparation of cost and benefits analysis

10. Ensure that the managers and other officers within Business Solutions, and the client departments are kept regularly and fully informed of plans, progress and activities of all projects involving the post holder.
11. Raise awareness of and to ensure that corporate standards and guidelines for BPR are adhered to.
12. Help to co-ordinate internal and external resources to ensure that projects which the Post holder is involved in are kept to schedule and budget.

(5/2003- 5/2004) RFP Writer- ERP Planner, Aqaba Port Automation Project.

1. Act as liaison and lead strategy discussions between the Sales, Operations, Marketing, Finance and Legal Departments to proposed contract provisions and requests. Take initiative to follow up with other company divisions for additional information as needed. Coordinate with Marketing, Finance and Legal Departments to determine whether planned products and services are compatible with existing sales agreements.
2. Provide basic review of sales agreements and requests for proposals. Work with Sales, Distribution Operations, Marketing, Finance and Legal Departments to determine proper contract determination.
3. Keep other internal departments and supervisors informed of project activities and progress through regular written and oral communications, meetings, status reports, and non-periodic reports as needed to disclose exceptional circumstances.
4. Perform basic administrative tasks for maintaining contract files and database.
5. Assist with other projects as assigned.
6. Assist clients in both pre and post sale environments.
7. Working with the rest of the Professional Services Team, you will quickly assess customer implementation needs, develop innovative plans to solve their problems, and implement these plans to the customer's satisfaction.

(6/2002- 3/2003) Process Engineer - APMT Company.

1. Reviewing existing data to see if more research and information need to be collated, and assessing the adequacy of the existing processes and equipment.
2. Designing, installing and commissioning new production units, monitoring development, modifications and upgrades) and troubleshooting existing processes.
3. Conducting process development experiments to scale in a laboratory; using computer modeling and simulations to design and evaluate processes and operating systems for the manufacture of products; preparing reports, flow diagrams and charts.
4. Assessing the availability of raw materials and the safety and environmental impact of the plant.

(3/2002-6/2002) LAN/WAN Administrator – Trainer Engineer.

1. Carrying out training needs analyses: the level of people's knowledge can vary greatly, so you may be delivering sessions on the basics of PC operation or you may be teaching very experienced computer user’s new programming languages or how to use the latest hardware.
2. Designing course materials and other documents such as handouts, manuals and exercises;
3. Organizing and marketing courses to meet the needs of learners and demands of business.
4. Preparing the learning environment and resources, including setting up IT equipment.
5. Evaluating the effectiveness of the training and course outcomes.
6. Daily administration, maintenance and troubleshooting of LAN/WAN designed to handle network and Internet traffic for 5000 users.
7. Installation and trouble shooting of Desktop and Laptop computers
• Troubleshooting and repair of computer hardware and peripheral devices
• Understanding and Configuring TCP/IP.
• Planning disaster recovery.
• Planning and implementation of LAN.
• Implementation of server for the Updating of Windows patches.
• Implementation of Group Policies. (DHCP, DNS, HTTP, Internet SERVERS, Active Directory)
• Installation of OS and application software. (WIN 2000, XP, Server 2003 Active Directory)


Education:
Bachelor Degree in Electronics and Communication Engineering from Arab Academy for Science and Technology University. AAST.


Affiliations:
CERTIFICATIONS

Business and Management Certifications:

1. Business Process Reengineering Practitioner Certification Program (BPR) from Mountain Home Institute (USA)" BPR Certified”.

MHC-1012
Business Process Reengineering Fundamentals (with Strategic Planning) Certification.
MHC-1034
Process Modeling and Activity Based Costing (ABC) Certification.
MHC-1056
Process Analysis and the Business Case (BCA) Certification.

2. Project Management Professional Certification Program.
3. Profitable Bank –SME Financing Operation Program.

Information Technology Certifications:

1. ITIL, ITSM Information Technology Infrastructure Library Certifications Program.

2. MCSE/MCSA certification Program (2000-2003):-
• Managing and Maintaining a Microsoft Windows Server 2003 Environment.
• Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.
• Planning and Maintaining a Microsoft Windows Server 2003 Network.
• Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure.

3. HP Certifications Programs:-
• HP-UX Fundamental HP-UX Administration.
• HP-UX MC/Service Guard Administration.
• HP Open View Data Protector.
• Structured Cabling System.
• HP L3/L4 Switches Familiarity and Troubleshooting.
• Proposed Cisco Routers Familiarity and Troubleshooting.
• VLANS Daily Operation Follow-ups.


Skills:
Operating Systems: Windows (98, ME, NT, 2000, XP, 2003), Windows Vista, HP Linux, Red Hat Linux.
Networks: HP mainframes (Switches, Cabinet, Procurve), Data Centers Infrastructure.
Hardware: Mainframes, PCs.

Applications:-

1. Oracle Application Server, Oracle Collaboration Suite, Oracle CRM (S&S).
2. Oracle HR & Payroll, Supply Chain & Enterprise Aseet Management, Data Base.
3. SQL Server 2000, PL-SQL, PHP, HTML, JAVA.
4. ISA Server (2000, 2004).

Tools:-

Smart Draw 7, Enterprise Architect, Adobe Acrobat Professional, Business Planner Pro, Client-Server Anti Virus Applications. Ms Visio. Microsoft Office (2000/XP/ 2007).


Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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