Administrative Assistant Resume

Desired Industry: Business/Management	SpiderID: 20090
Desired Job Location: Clearwater, Florida	Date Posted: 3/17/2008
Type of Position: Part-Time Permanent	Availability Date: 04/10/2008
Desired Wage: 35,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
A collaborative, team oriented professional with extensive Customer Service experience. Results driven, excellent problem solver possessing the ability to work well under pressure to meet tight deadlines. Skilled in supporting demands of a fast paced sales environment and meeting requirements of Federal, State and Local Governments in areas of order processing, product shipment, invoicing and problem resolution. Skilled in meeting the expectation of customer and providing quick precise solutions while protecting the integrity of the business. Demonstrated effectiveness in the development, supervision, and implementation of special projects, procedures and programs.

Experience:
DANKA OFFICE IMAGING COMPANY, St. Petersburg, Florida 08/1974 to 12/2007
Administrative Assistant/Order Process Specialist II
Provided program management overseeing all activities related to the deployment of production print equipment. 2003 to Present
Responsibilities included providing order processing, order management, scheduling and billing for over 25 Million dollars a
in hardware and service revenue.
Provided excellent customer service to both internal and external customers. Second Level team member responsible for ensuring that orders are processed timely and with accuracy, handle complex questions and issues to resolution; in support of High Volume, Production Print and
Federal Government Accounts, Interact regularly with Managers and Vice Presidents to report activity.
Marketing Support Coordinator 1997 to 2003
Serving as the Digital Product Team Lead responsible for managing the relationships between billing, shipping, sales team, and the customer, responsible for managing the sales order process to ensure on time delivery of product.

EASTMAN KODAK COMPANY, Rochester, New York (In January 1997, Danka acquired the Eastman Kodak Imaging Division)
Customer Relationship Coordinator 1994 to 1999
Responsible for maintaining a positive customer relationship with Federal Accounts by working with the customer to ensure that all orders are shipped in timely manner and billed according to the contract and GSA standards.
Customer Service Lead 1981 to 1994
Responsible for working with customers, field reps and team members to ensure that customer satisfaction was achieved by ensuring that billing, shipping, inventories and contracts were accurate and manageable.
Planning Assistant 1976 to 1981
Managed the scheduling of new equipment manufacturing to align with regional sales forecasting. Coordinated delivery and removal of internal and customer equipment.
Systems: - Oracle
Software: - Excel, Word, Outlook, Power Point.

Education:
Systems: - Oracle
Software: - Excel, Word, Outlook, Power Point.
Corporate Training: Government Pricing Contracts, Time Management, Customer Satisfaction, Phone Power, Listening Skills, Dealing with Conflict and Confrontation, Positive Feedback.
Greece Arcadia High School

Skills:
STRENGTHS

� Customer Relations � Team Player
� Time Management � Attention to Detail
� Excellent Presentation and Communication Skills � Problem Identification and Resolution

PROFESSIONAL ACCOMPLISHMENTS

� Developed and documented business process for implementation of new products to the corporate product offering.
� Reduced delayed billing issues by 68% in a period of 6 months, bringing the level of billing issues to its lowest level in 6 years.
� Resolved billing issues which resulted in the reduction of outstanding receivables by 250 million dollars.
� Developed and documented sales order creation procedures for the Production Print Sales Department, to ensure timely and accurate order processing and delivery.
� Instrumental in consistently reducing account receivables on an annual basis of 12%-20% for strategic Federal Government accounts.
� Resolved billing issues for Bolling Air Force Base, USDA and the Pentagon by conducting customer visits and working one on one with customers to identify issues and correct billing errors resulting in payment of outstanding funds.
� Coordinated project to relocate and re-categorize inventory for the Production Print Product line during non business hours resulting in a smooth transition to a new warehouse and creation of new product sku�s for the entire line with no interruption to the day to day business operations.
� Developed and implemented procedures for equipment removal, after hour shipments and equipment tracking which resulted in a 98% decrease in equipment loss.

Reference:
Lorraine Clarke
2693 Sabal Springs Cir Unit #203
Clearwater, FL 33761

Reference Name Backround

Jason Allen Director of Operations, former
Danka Office Imaging Company Direct Report
11101 Roosevelt Blvd
St. Petersburg, FL 33716
727-622-4891

Bobby Curtis Former High Volume Sales Rep
Danka Office Imaging Company
Birmingham, AL
251-767-0280

Cliff Fulton Former High Volume Sales Rep
Danka Office Imaging Company
Cleveland, OH
614-496-6515

Todd Jones Vice President Northeast Operations
Danka Office Imaging former Direct Report
11101 Roosevelt Blvd
St Petersburg, Fl 33716
813-855-6641

Jay Venable Entrepreneur and personal friend
132 1st Street E #701
St Petersburg, FL 33715
727-432-6052

Susan Borynski Worked with Sue for several years
3646 Country Pointe Place
Palm Harbor, FL 34684
727-385-4069

Candidate Contact Information:

Name: Lorraine Clarke
Street: -	Phone: 727-643-8096
City: Clearwater	Fax: -
State: Florida
Zip: -
Web Site: