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| Desired Industry: Multiple Job Offering |
SpiderID: 19951 |
| Desired Job Location: Los Angeles, California |
Date Posted: 3/12/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To obtain a management position in a technological organization, in the areas of project management, product development, marketing and sales support. The ideal role will provide me with an opportunity to integrally contribute to the overall health of the company; earning advancement through my skills and talents as a leader, team player, coupled with dedication and hard work.
Experience:
Teleflip.com Inc.
Santa Monica, CA
Director of Project Management
• Company featured in the Wall Street Journal, New York Times, Popular Science (2007 Best of What’s New – Cellphone email for the rest of us), ABC News and Red Herring (Top 100 North America) just to name a few of the many accolades.
• Responsible for all aspects of the user interface/web site, A/B Testing, system development and upgrades.
• Managed the Web Development, Back End and Testing/QA teams (total team of 10)
• Created and maintained all documentation, technical and functional specifications, business requirements as well as the entire project lifecycle.
• Supported all international opportunities (primarily Latin America and Europe)
• Major stakeholder in the development of a mobile text messaging based Mobile Advertising Engine
• Developed Test Scripts and QA guidelines
• Interacted with Senior Management and Marketing on a daily basis to make sure the site operated in alignment with the goals set forth by management.
• Led the development of the Canadian platform from inception to launch
• Worked closely with all retail partners (mobile phone carriers)
• Led the development of the unified emergency messaging platform offered at over 20 universities
1/2007 – 6/2007
Walt Disney Internet Group (WDIG) – Walt Disney Parks and Resorts Online
Anaheim, CA – Orlando FL
Web Project Manager/Producer – Online Ticket Sales (Consultant)
• Maintained and responsible for all aspects of Disneyland.com/Disneyworld.com online ticket product and gift card product sales with revenues in excess of $110,000,000.00 annually (+$100,000.00 daily revenue)
• Supported multi-lingual online ticket stores (English, Spanish and Japanese)
• Managed a team of over 16 Web Developers, Graphic Artists, Information Architects, Translators and Copywriters (both internal and contractor headcount)
• Interacted with various Business Unit Stakeholders throughout the Parks and Resorts Group as well as The Walt Disney Internet Group to achieve superlative Guest/Customer experience/satisfaction
• Provided 24/7 support for all online ticket and gift card operations
• Maintained accurate and real time transaction and ticket mix reporting via Hitbox and SearchIgnite
• Managed projects for all online ticketing initiatives across the Walt Disney Internet Group footprint
• Successfully launched many revenue increasing niche sites, features and enhancements including Disneyland’s eTicket/Print@Home , Disneyland.com’s Japanese Ticket Store
• Managed online ticketing relationships with large scale online ticketing partners: AAA, Costco, Vonn’s, US Military, 2nd and 3rd party vendors, as well as, over 100 Corporate Consignment Partners
• Marketing – downtime revenue increasing initiatives, while maintaining style guide/design specifications
• Managed Mission Critical eCommerce Systems Upgrades, enhancements, middleware projects
• User Acceptance, QA, Change Control/Process Management and Regression Testing as well as all related versioned documentation
• Cost management, budget control P&L
• Integrated anti fraud and loss prevention measures
11/2005 – 08/2006
Nexicon Inc.
Albuquerque, NM – Los Angeles, CA – Washington D.C. – Bergen, Norway
Project Director (Consultant)
• Manage a team of seven Software Engineers (worldwide) developing confidential and proprietary internet monitoring software protecting Intellectual Property (Movies, Music, Software, Games, Financial Data and Books)
•Created Project Management, Quality Control and Testing Policies within the framework of the coding platform
•Supervised internal and external QA Teams and interface design and usability
•Responsible for multiple large scale developments and deployments simultaneously.
7/2005 – 11/2005
City of Hope Cancer Research Center
Duarte, California
Web Consultant
•Responsible for migrating all static web content (8000 pages +) into a custom designed Microsoft Content Management System
• Consulted the Communications Department in Content Management Solutions, page layout, standardization, content flow, Editorial Policies and overall user interface usability
2000 – 2004
Road Runner – Time Warner Cable Milwaukee Division
Milwaukee, Wisconsin
Online Editor – Director of Broadband Content
•Responsible for all Time Warner Cable web properties and interactive applications, including the division marketing site, intranet, vendor extranet, subscriber portal site, and the commercial services site. These sites were either built from conception to launch or completely rebuilt
•Created the Vendor Extranet to streamline: communications, invoicing, project management/lifecycles, cost controls and Requests for Proposal(s) (RFP) with over 50 outside vendors
•Redesigned the Staff Intranet to always display the most current content, easier navigation and usability, search features, documents portal (printable pdfs of every internal form, policy and procedures and workflow), the most current contact information (linked to HR database), interactive forms to speed customer issue resolution with issue routing features and general office forms. This virtually eliminated over 50% of the paperwork for day to day operation (Purchase Orders, Time Off Requests, Scheduling, Report dissemination; overall a very very efficient workflow versus inter-office mail
•Oversaw interactive application design (ie. Streaming Audio and Video), deployment and management of eCommerce solutions, CRM (Customer Relationship Management) solutions, online customer service applications, and internal escalation workflow applications.
•Implemented Online Customer Service Knowledgebase to help customers solve issues without calling Customer Service or scheduling a Service Call (both very costly). The Kbase contained diagrams and easy to understand instructions for over 300 of the most commonly reported issues, problems and questions. These answers also had a user a user feedback feature to help make the answers more easy to understand and relevant
•Managed staff of 5 employees.
•Managed departmental administrative functions and the financial budget.
•Under my management, the Online Services department received several accolades, most notable, The Time Warner Cable National Customer Service Best Practice Award and The Wisconsin Cable and Telecommunications Association Online Customer Service Award.
•Upon implementation of programs under my administration, my department surpassed over 2,000+ online orders every week. We also reduced incoming call volume to Customer Service by 27%, resulting in savings of over $1,200,000.00 in less than one year.
Education:
1994 – 1998, 2004-2005 University of Southern California Los Angeles, California
BA: Philosophy (Pending) Minor: Russian
1991 - 1994 St. Louis University High School (Boys College Prepatory) St. Louis, MO
Skills:
I am well versed in the following: Intranet and Internet (Web) content and development, Mobile messaging and content, eCommerce solutions and operations, application design and development, International development and deployment, departmental accounting, HTML, DHTML, Java, ASP, Visual Studio, Macromedia Development Suite (Dreamweaver, Flash, Fireworks etc.), database/data warehouse management, web utilities, plug in and browser compatibility, Customer Relationship Management (CRM) software, custom applications built to maximize legacy business processes efficiency, Content Management Applications, Advertising applications, Database Marketing Research software (i.e. Claritas), video production, editing and encoding tools (i.e. Avid, Anystream etc.), graphic design software (i.e., Adobe Photoshop, Illustrator and Acrobat), all desktop applications, the entire Microsoft Office Suite, Microsoft Project and Microsoft Visio.
Candidate Contact Information:
| Name: Ben Thompson |
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| Street: |
Phone: 3106635152 |
| City: Los Angeles |
Fax: - |
| State: California |
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| Zip: 90015 |
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| Web Site: |
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