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| Desired Industry: Customer Service/Technical Support |
SpiderID: 19916 |
| Desired Job Location: Frisco, Texas |
Date Posted: 3/11/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: Open |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
Seeking opportunity through which the following skills and experience may be utilized.
Experienced in Customer Service researching and compiling data. Experienced in anti-virus and security implementation and support. Desktop deployment, upgrades, and end-user Technical Support utilizing Remedy and other ticket-tracking systems as either a part of a Team of Technicians, or working in autonomy. Responsible for accurate documentation creating a traceable history of Customer Service technical issues. Participation in developing virtual employment platforms and procedures for remote access through Virtual Private Networks. Technical troubleshooting end user desktop support. Experienced in utilization of User Management for the creating and modifying of network user accounts. Experienced in server backup and file restores upon request. Experienced responsibility in networking resource auditing. Excellent writing skills. Data backup tape rotation. Strong verbal and literary communication skills. Experience in creating technically accurate knowledgebase documents. Experienced in nearly six (6) years of implementing all aspects of technical troubleshooting from a remote location.
Experience:
My technical experience has been approximately (although not necessarily limited to) three categories:
1. Business (Technical) Analysis Consisting of researching and compiling technical recommendations for LAN/WAN implementation. Responsible for ensuring that all security standards are both adhered and optimized within a network infrastructure.
2. Software Testing and Integration Manual simulation of an environment (i.e. desktop images), installation of proposed software application, documentation of performance observation, ending with documented instructions and recommendations regarding whether an application will be compatible to a Clients environment.
3. Desktop troubleshooting and end user support. Experienced in deployment of workstations, updating service packs and appropriate software patches, troubleshooting network connectivity issues, responsible for configuring printers and other peripherals for shared use, and upgrading software and hardware as designated for end users. Experienced in responsibility for utilizing User Management for creating and modifying network user accounts and creating shared LAN space. Also, experienced in monitoring LAN resources to ensure that resources (i.e. virtual drives) are being utilized according to company security standards. Also, experienced in offsite storage and server backup and file restores.
Education:
Tarrant County Junior College 1980 1982 Information Systems
University of Texas in Arlington 1989 - 1991 Information Systems
Skills:
Advanced Customer Service
Excellent Verbal & Written Communication skills
Research and compilation of data
Advanced Documentation skills
Technical troubleshooting (over 17 years experience)
Business (Technical) Analysis
Additional Information:
McAfee Performance Award
Outstanding IT Consultant of the Year (THE REGISTRY)
Computer Professional Performance Award
CompTIA+ Security Certified
Certified Novell Administration 1992
Reference:
Professional References
214-435-0340 Wayne Mebane, Manager McAfee, Inc.
972-963-5000 James Pleasant, V.P. McAfee, Inc.
Email: James_Pleasant@McAfee.com
303-944-1103 Jackie Merritt (Personal Reference)
Candidate Contact Information:
| Name: Mar'Cia Wright |
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| Street: - |
Phone: 469-252-0588 |
| City: - |
Fax: - |
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