quality assurance/training Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 19702
Desired Job Location: Springfield, Ohio	Date Posted: 3/6/2008
Type of Position: Full-Time Permanent	Availability Date: 03/06/08
Desired Wage: 25,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
To find a progressive position that will make optimum application of my customer service, quality assurance, and training experience.

Experience:
Accor North America Contact Center Springfield Ohio
Reservation sales agent June, 2000 to December, 2007
· Handled incoming calls: booking, modifying and canceling and canceling reservations.
· Placed and faxed overseas reservations, controlled staffing levels, and closed building.
· Entered orders for Day -Timers Inc. as part of insourcing agreement.
· Monitored Day-Timer agent for quality assurance purposes.

Stovers Answering Service Springfield Ohio
Telephone operator October, 1999 to June, 2000
· Answered incoming calls: took messages, paged clients and dispatched emergency workers as needed. Scheduling for 12 employees.
· Performed accounting/cost analysis duties, maintained account information.
· Trained new operators in policies and procedures, wrote training manual.

Dwaynes Answering Service Springfield Ohio
Telephone operator June, 1996 to October, 1999
· Answered calls for doctors and other service personnel, relayed messages.
· Maintained pager and switchboard equipment, called for service if necessary

Self Employed Springfield Ohio
Sales representative February 1988 to August 1999
· Sold Avon products. Assisted customers with selecting appropriate products and demonstrated correct use
· Handled all bookeeping, auditing, delivery, and recruiting

Springview Developmental Center Springfield Ohio
Hospital aide/Trainer
· Responsible for all facets of patient care including personal hygiene, laundry and cooking
· Final Assignment was in Logan Hall, a transition unit to prepare clients to live in home or group home setting.
· Participated in Individual Life Planning (ILP) and Individual Education Planning (IEP) sessions for all direct clients

Education:
Rise Above Springfield, Ohio
Certificate 2008
Successfully completed 70 hour Soft Skills Training course.

Northeastern High School Springfield Ohio
Diploma

Skills:
· A great verbal communicator
· Working knowledge of Microsoft Office (Word, Excell)
· Dependable and detail oriented
· Perseverance in satisfying customer and company needs

Reference:

Michael Crockett
76 E High Street
Springfield Ohio 45502
(937)324-7379

Christopher Gordon
126 N. Burnett Road
Springfield, Ohio
(937)324-4850

Carol Davis
1136 Lisa Drive
South Charleston Ohio 45368
(937)568-9411

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