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| Desired Industry: Customer Service/Technical Support |
SpiderID: 19663 |
| Desired Job Location: Spokane, Washington |
Date Posted: 3/5/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediate |
| Desired Wage: TBD |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Customer Service position where my 21 years of progressive experience can add value to a customer-centric team.
Highly motivated self-starter who takes initiative and is able to work independently. Excellent problem solving and communication skills. Have the ability to establish and carry out policies while building trusting relationships with customers and vendors and earning the respect of staff. Passionate about ensuring win-win solutions by recognizing opportunities for improving customer service and taking appropriate action to bring it about.
Experience:
Customer Service Specialist
(2000 to Present) Olive Tree Bible Software, Spokane WA
Technical support specialist and graphic designer for this e-commerce software developer. Established a help desk to resolve installation and application problems with a global, multicultural customer base. Collaborated with developers and support staff to create a superior customer relationship and build consumer loyalty by diligently identifying and correcting causes of customer frustration and mistrust. Handled 50 – 75 emails on a daily basis along with phone support to care for escalated support needs. Produced enormous goodwill for the organization.
Senior Digitizing Artist
(1995 – 1999) Antigua Sportswear Group, Scottsdale AZ
Produced first-class, branded apparel for this mid-sized, private label, sportswear company utilizing digitizing software. Built rapport with both the sales department and a diverse production staff requiring cultural sensitivity to provide for tight deadlines and quick turnarounds. Changed the department workflow to consolidate the workload, thereby eliminating three positions.
Digitizing Artist
(1987 – 1994) Custom Embroidery and Productions, Seattle WA
Artistically interpreted and produced embroidered designs for a wide variety of clientele for this niche market, custom embroidery firm. Coordinated with the sales staff to insure accurate representation of the customer’s concept in relation to design, textile and production efficiency. Resolved scheduling conflicts between sales office and multicultural production department. Interviewed, hired, trained and supervised three assistants to handle increased sales.
Education:
Professional Art and Illustration, Art Institute of Seattle, Seattle, WA
Skills:
Windows Vista, XP, 2000, Word, Publisher, Outlook Express, Photoshop, and other industry specific software.
Candidate Contact Information:
| Name: Kim Anderson |
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| Street: - |
Phone: 509.466.1413 |
| City: Spokane |
Fax: - |
| State: Washington |
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| Zip: 99218 |
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| Web Site: |
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