|
|
|
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 19516 |
| Desired Job Location: Madison, Wisconsin |
Date Posted: 2/28/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediate |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Experience:
March 2004 – July 2007 CUNA Mutual Group Madison,WI
Implementation & Servicing Specialist
Successfully implement new and revised credit union accounts for Mechanical Repair, Guaranteed Asset Protection and Credit Life and Disability products for credit unions. Work directly with credit unions, field staff, internal customers and product leaders. Assist in analyzing state and regulatory changes. Provide written and telephone correspondence. Implementation and agreement maintenance for mergers, certifications, form orders, liquidations, cancellations and duplicate policies and forms. I successfully served as business project leader for the Guaranteed Asset Protection product to a new system. The previous system was not stable and did not serve well as an information highway to all lending functions and was in jeopardy of potential information loss which would have resulted in a liability loss for the company. The project length was 1 year and was completed ahead of schedule.
March 1997 – March 2004 Certegy Card Services Madison, WI
Client Relations- Customer Support III
Served as primary contact for credit/debit card portfolios for Credit Union State Leagues with a client base of 214 credit unions, plus 29 additional financial institutions totaling 213,310 cardholder accounts, provide written and telephone correspondence, operational, technical and strategic support, ensure flawless implementations for new business and products, Market/cross-sell products, investigate/resolve system issues, support with balancing issues, accounting and general ledger entries, perform adjustments to cardholder accounts, card activation and pin numbers, advise on VISA/MasterCard rules and regulations and chargeback’s. Act as a liaison between the data processor and institutions. Maintain high satisfaction on client surveys.
Accounting Specialist II
Assist and coaching financial institutions with account balancing issues related to their Debit and Credit Card programs, such as what General Ledger entries are to be made from daily balancing reports. Analyzing and researching any system issues that may have caused an out of balance. Assisting institutions with system adjustments, charged-off accounts, payments and payment encoding errors. Research issues for any incoming or out going credit and debit transactions including chageback issues by using daily reports, reference materials, department team members and other internal departments. Contact institutions with unposted payments from cardholders and adjusting the accounts accordingly. Performed training and cross-training to staff and develop/maintain process procedures.
Customer Support II – Plastic Services
Coordination of all aspects of procuring credit/debit/ATM cards for financial institutions and credit union leagues. Graphic Arts and design of cards using camera ready image. Communicate effectively with vendors, internal departments and financial institutions regarding potential orders, orders in process, plastic specifications, processor requirements, price quotes, timeliness, scheduling priorities, monitor inventory, determine reorder points, trouble shooting, problem solving, graphic art and design of cards.
Information Consultant II – Member Services
The responsibilities of this position were to communicate with Cardholders regarding questions or concerns on their account. Identifying issues and taking appropriate steps toward resolutions, by providing information regarding accounts affected by fraud, lost/stolen cards or chargeback issues. Provide follow up with cardholder inquiries via telephone/written correspondence that require research. Maintain files, reports and logs.
December 1995 to February 1997 Sherwood Press Madison, WI
Sales/Account Representative
Establish new accounts by cold calling and then maintaining a client relationship once account has been established. Handling all communications regarding the customer’s printing needs. This position was also responsible for estimating, planning and coordination of production schedules, establishing timeframes for completion of orders and shipping destinations. Then verifying proof checks to make certain all specifications of design are accurate and then following up on the client’s specifications and satisfaction.
Education:
High School Graduate. Additional Education/Training courses taken Customer Service I and II, Customer Service for Management, Effective Listening Skills, Team Lead/Coaching, Team Building and Performance, LOMA 280 and LOMA 290
Skills:
Customer Service, Personal Computer, CRT, 10 Key Proof Machine, The Bank Card System (TBS), Microsoft Word, Microsoft Excel, Microsoft Access, Windows XP, Lotus Notes, Out Look, Oracle Inventory System, Corel Draw, Photo Paint, Multi Phone Line Systems, Internet, strong analytical and decision making, organized, ability to work under pressure and adapt well to change.
Reference:
Will supply upon request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|