Techninal Support/Business Analyst Resume

Desired Industry: Information Technology	SpiderID: 19471
Desired Job Location: Dallas, Texas	Date Posted: 2/27/2008
Type of Position: Full-Time Permanent	Availability Date: 3/12/2008
Desired Wage: 60,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
I am an analytical self-starter with excellent problem-solving skills and a strong orientation in customer service satisfaction and technical support. Experience analyzing issues and concerns and implementing systems to increase quality and efficiency. Excellent interpersonal communication skills and the proven ability to communicate effectively with management, coworkers and customers. Contagious enthusiasm toward the achievement of organizational objectives. Exhibit an honest work ethic with the ability to excel in fast-paced, time sensitive environments. Skilled IT Specialist with proven success in managing several projects simultaneously. Proficient with Microsoft Office tools, consistently remain up to date with changing technology.

Experience:
Enterprise Technologist � Enterprise Project Management, First Horizon Home Loans, Irving TX
(2005 � 2007)
� Key team member for continuous development and implementation of the corporate project lifecycle and governance frameworks to improve enterprise project performance.
� Project management quality was improved by more than 37% over the past 2 years.
� Assisted in the Implementation of the project risk assessment tool and processes to identify measure and mitigate business, enterprise and financial risks.
� Facilitated user training and provided coaching to Project Managers on Project Management LifeCycle.
� Provided Application support and handled configuration and testing, was a key resource in the application implementation.
� Led departmental newsletter by gathering and creating articles, editing and publishing.
� Involved in promoting the enterprise project management and resource management tool.
� Participated in promotion of the PM User Group effectively across the enterprise teams which helped the development of a strong base of supporters for the process and tool.
� Provided top notch customer support for enterprise project management tool (Clarity), response and support exceeded management expectations.

Source Code Management Administrator, First Horizon Home Loans (2002 � 2005)
� Administrator for ChangeMan Distributed Systems application a source code management tool. Handle application administration, license administration, patches, upgrades, and resolve user issues.
� Administrator for the Clarity Application, an application which is used for time tracking and project tracking. Worked on the application upgrade, phased out previous project tracking tool, gathered requirements, and configured custom fields, tables and project pages. Key team member during testing, dry-run and implementation.
� Administrator for ChangeMan ZMF a source code management tool for mainframe systems. Handle package deployment to production from development, package backouts, and system refreshes. Review and approve all change requests for Mainframe Change Request Application.
� Provide Quality Assurance on all Change Requests for distributed systems to ensure compliance of the Sarbanes-Oaxley Act and to verify business requirements were met for each implementation.
� Served as project lead as well as subject matter expert on selected projects by developing, managing and reviewing to completion, the progress of implementation work plans, timelines, and deliverables.
� Administrator for the Clarity Application, an application which is used for time tracking and project tracking. Worked on the application upgrade, phased out previous project tracking tool, gathered requirements, and configured custom fields, tables and project pages. Key team member during testing, dry-run and implementation.

Change Management Administrator, First Horizon Home Loans (2000- 2002)
� Responsible for Change Management Process for Information Technology for Distributed Systems.
� Responsible for implementing the automation of Change Management Process from a paper-based process to a web based process.
� Responsible facilitating Project Management and Development Improvement Methodology for Information Technology. Conducted requirements gathering and developed work instruction documentation and work process flows.

Assistant Buyer, JCPenney Company, Plano Texas (1998-1999)
� Responsible for building Girls Outerwear/Swimwear lines for both private label and national brands.
� Traveled to JCPenney stores nationwide and warehouses to present lines to store management.
� Worked closely with brand development and merchandise testing center.
� Worked closely with international and domestic suppliers.

International Sourcing Specialist Assistant, JCPenney Company (1997-1998)
� Responsible for providing leadership and recommending sourcing opportunities for new direct imports business in the Men�s Division. Men�s Division did over $300 million at first cost in 1998 in direct imports.
� Developed cost and margin analysis for men�s belts allowing the buyer to save over $600,000 annually.
� Worked closely with purchasing buyers to create new programs and increased business over 20%.

International Sourcing Sr. Assistant, JCPenney Company (1996-1997)
� Provided Administrative Support to Sourcing Manager and team.

Detail Asst., JCPenney Company (1994-1996)
� Provided Administrative Support to Designers.

Administrative Assistant, Brown McCarrol & Oaks Hartline, Dallas, Texas (1991-1993)
� Purchased all office supplies.
� Responsible for paying vendor accounts.
� Provided Human Resources Support.

Receptionist, Brown McCarrol & Oaks Hartline (1990-1991)
� Greeted Client.
� Answered Telephones.
� Administrative Support.

Education:
El Centro College, Associates Degree

Affiliations:
None

Skills:
All Microsoft producs, Clarity Application, Support Magic, Team Track, ChangeMan DS, ChangeMan ZMF, Visual Source Safe and Service Center

Candidate Contact Information:

Name: Brown Socorro
Street: -	Phone: 214-618-4619
City: The Colony	Fax: -
State: Texas
Zip: -
Web Site: