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Virtual customer service or admin assistant Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 19431 |
| Desired Job Location: Birmingham, Alabama |
Date Posted: 2/27/2008 |
| Type of Position: Full-Time Temporary |
Availability Date: 3/1/08 |
| Desired Wage: 35,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
JEANETTE H. DANIEL
3710 COUNTY ROAD 601 HANCEVILLE, AL 35077 Phone: (256) 352-6244
e-mail: ineedu375@hotmail.com
Good Morning,
Companies today realize the value of enthusiastic and hardworking employees. I am interested in a virtual setting and would like to secure an opportunity with a company where my abilities and qualifications can be fully applied to our mutual benefits. Even though my recent work history emphasizes my finance background, I have extensive experience in management and marketing.
My day-to-day output reflects a high level of motivation, efficiency, and ability to meet any objective. I have a proven ability to troubleshoot, perform under a minimum amount of supervision, and demonstrate a high degree of initiative and good judgment. I am a talented, computer literate, organized, detail-oriented professional that takes pride in her work.
My outgoing and positive personality enables me to work with a variety of people. I am confident I can provide many valuable contributions to your organization. I have been awarded the “Honor Award” which credits the individual who best represents the standards of the company.
If, after review of my resume, you would be interested in finding out more about me, please feel free to contact me at my cell number or e-mail me at ineedu375@hotmail.com. Thank you for your time and consideration.
Sincerely,
Jeanette Daniel
Experience:
JEANETTE H. DANIEL
3710 CR 601 HANCEVILLE, AL 35077
E-mail: ineedu375@hotmail.com Phone (256) 352-6244
EXPERIENCE
October, 2007 National Telecommuting Institute
to Present www.nticentral.org Customer Service
Working as a virtual agent for NTI, an IRS Customer Service Rep, in a home-based, telephony (Call Center) connected work station. Answering calls from the public and taking orders for IRS Forms and Publications in a fast-paced work environment; downloading and entering information over the Internet. Position requires excellent verbal and written skills, including grammar and voice quality. Able to listen, read, write, retain and use information while multitasking on a PC and conducting telephone conversations. Knowledgeable and able to use the Internet. Self-sufficient and dependable. Passed a US government background check.
August, 2004 Garden of Heaven & Earth
to Present Hanceville, AL Owner of Home Farm
Through the years, I have had countless opportunities to deal with the public (customer service, disgruntled or happy people) and have learned how to maintain control of the conversation without losing a soothing voice. Presently, I manage our small family farm; raising rabbits for market. Our livestock currently requires only limited maintenance, leaving me with extra time for additional work. I am self-motivated, detail oriented, computer literate, and reliable.
September, 2001 McGriff Industries
to August, 2004 Cullman, AL Staff Accountant
Critical analysis and review of 8 corporate entities, including largest division, Transportation. Participated in monthly financial meetings with owners and division heads for evaluation of financial reports. Compiled and summarized all year-end data for audited reviews.
September, 2000 APAC Construction
to September 2001 Huntsville, AL Staff Accountant
Trained and organized staff of newly acquired locations; restructuring office procedures for corporate compliance. District trouble-shooter for problem locations including staff evaluations and legal conformity.
March, 1996 Construction Company
to September, 2000 Ft. Myers, FL Comptroller
Hands on Comptroller responsible for multi-user, accounting software through GL, with extensive job-costing modules including Over/Under Billing (Work in Progress) reconciliation. Job cost analysis based on detailed breakdown of labor, labor burden, equipment, material, Purchase Orders , budgets, and revenue billings including statutory AIA’s. Analysis and supervision of Cash Management and distribution of funds through co-ordination with project financing and communications with lenders including knowledge in Florida Lien laws; knowledge of fixed assets accounting. Analytical account analysis and reconciliations. Responsible for all quarterly and annual payrolls reporting for up to 100 weekly employees. Extensive knowledge of spreadsheet programs and their customization.
October, 1994 Entertainment Cruises, Inc.
to February, 1996 Marco Island, FL Marketing Team Member
Office of casino cruises. Immediate supervisor, Tom Shea, Vice-President. Responsible for all technical, financial, and computer oriented Marketing projects. Duties include layout, design, and creating graphic art publications and forms for advertising or internal use. Creation and maintenance of data bases. Creating statistical reports from the databases which are used for market analysis and various other purposes. Creation and maintenance of contracts. Cost analysis of labor and food costs for Mr. Shea. For Wayne Hesson, President, responsible for payroll, 75 employees, Journal entries, and various spreadsheet summaries and reports.
September, 1991 Naples Dinner Theatre
to October, 1994 1025 Immokolee Road
Naples, FL 33942 Comptroller
Responsible for all financial data and reporting, including preparation of IRS annual tax reports for 10 companies: corporations, partnerships, and sole proprietorships,
i.e. 1120S, 1065,1040, 1041. Managed full cycle accounting including General Ledger, A/R, A/P, Payroll and Cash Management of multiple bank accounts. Maintenance of daily accounting operations and supervision of accounting staff.
Financial and job cost analysis. Formulated and managed annual budgets. Acted as in-house auditor for all company divisions. Created and maintained financial analysis to detect anomalies in operations, including inventories, sales revenue,
payroll, and corresponding marketing indicators.
SOFTWARE
Alpine Access Instant Messaging, Yahoo Messenger , Microsoft Products: Excel, Word, Access, PowerPoint, Publisher, Outlook, Windows NT. Corel Products: Word Perfect, Corel Draw, Corel WebDesigner. Also knowledgeable in Lotus, Act, Winfax, AIA, and various accounting programs plus Quickbooks and Quickbooks, Pro.
Education:
Memphis University
BBA in Management
Minor in Finance and Human Services
Candidate Contact Information:
| Name: Jeanette Daniel |
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| Street: - |
Phone: 256-352-6244 |
| City: Hanceville |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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