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Customer Service/ Call Center/ Admin Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 19394 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 2/26/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: $30,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
To obtain a permanent and rewarding position with an established company where I can grow and contribute to increased success by making full use of my experience and exceptional communication skills.
Experience:
Sales & Showroom Support Representative
The Tile Gallery, Chicago, IL
February 2005-December 2007
- Was the first point of contact for new and existing clients handling all incoming phone calls in a fast-paced, team-orientated luxury tile, stone, & lighting showroom.
-Managed the showroom’s extensive sample library, performed all the business’ shipping & receiving duties (in excess of 50-100 lbs), developed marketing and sales tools for client sales meetings, and helped with any other project or issue that arose.
-The ability to prioritize and multi-task while taking initiative to start and complete projects was important here as there was a large amount of tasks to attend to on a daily basis.
Account Manager
Cigar.com, Chicago, IL.
April 2004-February 2005
-Worked in a fast-paced, e-commerce sales environment using my strong communication and customer service skills to contact existing customers and field new clients via phone and email.
-Developed and managed entire sales cycle for accounts including relationship management and customer support.
-Performed closely with fellow co-workers in a team-orientated atmosphere to service clients’ needs as well as foster business to the best of my ability.
Lending Claims Service Representative
QTI Qualitemps, assigned at CUNA Mutual Group, Madison, WI.
September 2003-March 2004
-Answered incoming calls from credit unions and members in a high volume inbound call-center regarding the status of their credit disability insurance claims.
-Worked in conjunction with both the credit union members and our in house case examiners to identify and resolve client issues efficiently and effectively.
-Had to prioritize and complete multiple tasks while fielding the highest volume of incoming client calls and providing the highest level of service to the credit unions and the members.
Sales Associate
Erik’s Bike Shop, Madison, WI.
March 2003-September 2003
-Developed a unique sales approach by coupling an extensive knowledge of the product with a dynamic approach to customer service.
-Provided the most rewarding experience for each customer by handling their concerns and questions in a fast-paced sales environment.
-Worked very independently and developed long-term relationships with customers which continue to benefit the business to this day.
Education:
University of Wisconsin-Madison, May 2001, Bachelor of the Arts Degree in History
Columbus High School, Columbus, WI, High School Diploma
Skills:
Oustanding communication, customer service, multi tasking, and call center experience.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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