Business Systems Analyst Resume

Desired Industry: Information Technology	SpiderID: 1933
Desired Job Location: Richmond, Virginia	Date Posted: 2/19/2005
Type of Position: Full-Time Permanent	Availability Date: within 30 days
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
To obtain a challenging Business Analyst position in a fast-pased, progressive environment.

Experience:
TekSystems, Inc., Harrisburg, PA, 2001 to Present
-- Consultant / System Validation Analyst (QA Tester), Pennsylvania Higher Education Assistance Agency (PHEAA) Project, 04/2003 to Present
Ensure thorough and timely testing of system changes within established guidelines and procedures. Build positive relationships and conduct meetings with subject matter experts and applications development team. Define comprehensive user requirements. Develop and execute effective test plans based on project requirements and system specifications. Identify, document, and report defects.
* Key member of team that reduced six-month testing backlog in less than one year.
* Developed automated tool in MS Excel to replace manual calculation of test execution time.

-- Consultant / Business Analyst, PHEAA Project, 10/2001 to 04/2003
Participated in initial development of quality software product to enable company's strategic marketplace positioning. Met with subject matter experts to analyze needs and identify system requirements and business use cases. Determined technology solutions to meet user requirements. Authored system requirements documents and functional business specifications. Documented business process workflows. Designed user interface for new applications. Assisted in coordinating cross-system functionality with other analysts and project leaders.
* Assumed leadership role by voluntarily mentoring other team members.

Donegal Mutual Insurance Company, Marietta, PA, 1999 to 2001
-- Business Analyst / Commercial Underwriter
Developed efficient, stable PC-based insurance policy rating and issuance system, including graphical user interface (GUI) design, in a timely and cost-effective manner. Communicated with subject matter experts to identify workflow and processing guidelines. Worked with vendors to resolve issues surrounding specifications throughout the systems development process to ensure quality of automation. Wrote system requirements documents, test matrices, test cases, and test scenarios. Performed system, unit, and end-user testing. Created user manuals.

Glatfelter Insurance Group, York, PA, 1991 to 1999
-- Business Analyst, 1999
Worked closely with user community, business analysts, and developers to improve business process and automation efficiency. Worked with vendors to resolve issues surrounding specifications throughout the systems development process to ensure quality of automation. Analyzed business processes and procedures. Authored system requirements documents and functional business specifications. Documented business processes and workflows. Developed project plans, technical solutions, test matrices, test cases, and test plans.

-- Quality Assurance Analyst II, 1998 to 1999
Collaborated with vendors, user community, business analysts, and developers to improve business process and automation efficiency. Successfully met deadlines while ensuring system and data integrity. Created and maintained user manuals and conducted user training.

Education:
Bachelor of Science in Business Administration, Major in Finance and Economics
Shippensburg University of Pennsylvania, Shippensburg, PA

Associate of Science Program in Information Sciences and Technology, 2000 to Present
Penn State University, York, PA

Skills:
- Software / Tools: Microsoft Project, Microsoft Visio, Microsoft Office, Planview, Advanced Query Tool, Dreamweaver, PVCS Version Manager, Lotus Notes, GroupWise, Mercury Interactive Test Director, Various Insurance-Related Applications.
- Languages: SQL familiarity and coursework in C++, Visual Basic, HTML, JavaScript.

Additional Information:
Core Competencies: Requirements Definition * Test Plan Development * System/Unit/User Testing * Business Specifications * Business Process Workflows * Technology Solutions * User Training and Support * Team Leadership * Communication.

Reference:
Available Upon Request.

Candidate Contact Information:

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