customer service /administrative Resume

Desired Industry: Clerical/General Office	SpiderID: 19321
Desired Job Location: San Diego, California	Date Posted: 2/24/2008
Type of Position: Full-Time Permanent	Availability Date: 3/17/2008
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel:
Highest Degree Attained:	Willing to Relocate: Yes

Objective:
Further my career in personnel management, recruitment, and employee relations in an administrative position.

Experience:
Office Coordinator
Appleone Dec 06-Current Oceanside, CA

1 Receive incoming telephone calls and route all promptly
2 Schedule, test, and grade applicants for registration
3 Enter applicants information into Office Automated system
4 Payroll
5 Faxing, photocopying, and other general office duties.
6 Fill out applicants I-9 forms
7 Greet visitors
8 Office coordinator Training
9 Schedule appointments
10 Order office supplies
11 Use excel to enter weekly numbers for 8 branch offices

Customer Service Lead Manager
Kid Kraft LP June 04-May 06 Dallas, TX

1 Received incoming and made outgoing phone calls, including returning voicemails
2 Order entry as well as creating shipping labels
3 Responding to inquiries about products and services via email
4 Dealt with all customer service issues with customers
5 Oversaw weekly customer service meetings informing my team about issues with products and implementing new procedures.
6 Oversaw all Internal customer service interviews
7 Trained all customer service representatives
8 Extensive knowledge of office fax, copier and postal machines.
9 Used Microsoft Excel, Word and Outlook Explorer

Leasing agent
MacArthur Ridge Apartments June 02-December 04 Irving, TX

1 Inside sales leasing consultant maintained 94% occupancy
2 Scheduling move ins/outs, property tours, etc.
3 Advertising and networking with numerous apartment locators services, mainly through phone contact inbound/outbound and in person
4 Data entry
5 Regularly conducted competitor surveys via outbound phone calls and in person

Receptionist
Salon Bliss Day Spa January 2000-November 01 Overland Park, KS

1 Stylist assistant
2 Maintained the work environment
3 Sales cashier
4 Maintained in and out inventory
5 Filed documents, made incoming phone calls and created all appointments

Mail Specialist
GE Capitol May 1994-August 99 Merriam, KS

1 Responsible for in and outgoing mail for 7 representatives in the consumer credit counseling service, as well as probate and bankruptcy services
2 Enter balance inquiries
3 Took incoming calls CCCS representatives from other companies
4 Trained temporary agents

Education:
High school diploma

Reference:
References are available upon request

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