|
|
|
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 19309 |
| Desired Job Location: Springfield, Ohio |
Date Posted: 2/24/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 022408 |
| Desired Wage: 25,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To use my excellent communication and sales skills to build customer confidence and encourage company growth.
Experience:
Accor North America Contact Center Springfield Ohio
Reservation Sales Agent June, 2000 to December, 2007
· Handled incoming calls: booking, modifying and canceling reservations. Averaged 64% conversion rate with
99.9% quality assurance scores, assisted in training of new agents.
· Placed and faxed overseas reservations, controlled staffing levels, and closed building.
· Entered orders for Day -Timers Inc. as part of insourcing agreement.
· Monitored Day-Timer agent for quality assurance purposes.
Stovers Answering Service Springfield Ohio
Telephone Operator October, 1999 to June, 2000
· Answered incoming calls: took messages, paged clients and dispatched emergency workers as needed.
· Performed accounting and cost analysis duties, maintained account information.
· Trained new operators in policies and procedures, wrote training manual
· Scheduled hours for up to 12 employees
Dwaynes Answering Service Springfield Ohio
Telephone Operator June, 1996 to October, 1999
· Answered calls for doctors and other service personnel, relayed messages.
· Accounted for Western Union receipts nightly.
· Maintained pager and switchboard equipment, called for service if necessary
Education:
Northeastern High School Springfield Ohio
Diploma
Skills:
drivers license, typing, basic computer and data entry, abiltity to deal with people, listening, problem solving
Additional Information:
· Great oral communications and sales skills.
· Some computer and data entry experience.
· Friendly , punctual, people oriented
· Perseverance in satisfying customer and company needs.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|