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Human Resources Generalist, Trainer, Recruiter Resume
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| Desired Industry: Human Resources |
SpiderID: 19252 |
| Desired Job Location: Memphis, Tennessee |
Date Posted: 2/22/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 2/22/2008 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
SUMMARY OF QUALIFICATIONS
Results driven HR professional with over 8+ years of progressive work experience in the HR Outsourcing industry which includes a successful track record for designing and implementing instructional modules that have resulted in improved service for clients. A visionary with the ability to apply Six Sigma methodology in an effort to improve business processes. Recent experience includes Customer Service Relationship management with a focus on delivering the following HR services: Benefits, Payroll, Learning and Defined Contributions.
Career Objective: Desire to obtain a HR position where progressive growith can be obtained with a growing company.
Experience:
PROFESSIONAL EXPERIENCE
2006-2007
Customer Service Client Manager, Hewitt Associates, Woodlands, TX
Served as the primary client domain contact for the International Paper client. Responsible for ensuring that contractual and internal performance standards were either met or exceeded for the Service Center.
- Effectively led and influenced associate development and engagement for a staff of 44 associates, including 2 direct reports.
- Achieved Customer Satisfaction survey results that exceeded the targeted goal of 85%. FY07 actuals were above 91%.
- Managed blended learning plan for the Customer Service domain.
- Experienced with driving project implementations for client related events. Recently, served as the change champion for a client-initiated RFP project.
- Managed customer service team in an initiative to drive down the number of overdue cases on hand; as a result, the team realized a 50% decrease in the number of repeat callers which increased customer satisfaction results by 10%.
2003-2006
Training Coordinator and Facilitator, Exult/Hewitt (Hewitt acquired Exult in 2004), Memphis, TN
Primary training coordinator/facilitator for the call center. Responsible for the design and implementation of training programs for the customer service, benefits and payroll domains.
- Managed a 5-day SAP Basic Skills Workshop for HR end users.
- Accomplishments gained from the SAP Basic Skills Workshop: increased attendance; developed the facilitation skills of 5 subject matter experts; reduced training material print cost by 50%; improvement in course evaluation scores realized as a result of implementing an After Action Review.
- Developed a training video to increase awareness of identifying rework opportunities as a creative alternative to a PowerPoint presentation. As a result, rework identification had an overall increase of 50% throughout the center (targeted goal was 25%).
- Trained SAP end-users on full-cycle recruitment process.
2000-2003
Benefit Analyst-Special Projects, International Paper/Exult (Exult acquired the International Paper Employee Service Center in 2003), Memphis, TN.
Worked as a HR benefit analyst resolving employee separation and defined contribution cases; provided subject matter expert support on various project teams; Gained progressive responsibility as technical trainer.
- Successfully led a W-2 Automation Project which allowed employees to make W2 elections via phone.
- Co-facilitated a change management work session that helped to improve morale.
- Participated in SAP integration testing.
1999-2000
Benefits Administrator, International Paper, Memphis, TN
Responsible for maintaining the benefits knowledgebase system and providing interpretation of plan document information.
- Met monthly service level agreements outlined by the domain leader
1998-1999
Office Supervisor, Adecco, Memphis, TN
Recruited, interviewed and fulfilled client orders; conducted personnel evaluations; facilitated new hire orientation; successfully resolved employee relations issues
- Selected to work as an Office Supervisor at an on-site client location.
- Represented company at professional career fairs.
Education:
EDUCATION AND PROFESSIONAL CERTIFICATION
MBA, Anticipated Graduation Date: 2009, Christian Brothers University, Memphis, TN
BS, Major: Psychology, Minor: General Business, 1996, Austin Peay State University, Clarksville, TN
Professional in Human Resources, Certified by the HR Institute on 1/25/08
Skills:
TECHNICAL SKILLS
SAP, SAP Tutor, Microsoft Office Applications (Word, Excel, PowerPoint, MS Project, Visio), Lotus Notes/Outlook, WebEx, Caselink, Docent Learning Management System
Additional Information:
PHR Certified
Reference:
Available Upon Request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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