Director Level Client Service Resume

Desired Industry: Business/Management	SpiderID: 19217
Desired Job Location: Norwalk, Connecticut	Date Posted: 2/21/2008
Type of Position: Full-Time Permanent	Availability Date: ASAP
Desired Wage: Open
	U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: MBA	Willing to Relocate: No Preference

Objective:
Summary of Qualifications
Technically trained individual with extensive professional experience in general & operations management, sales & marketing programs, business development, customer/client relations, program/project management, business operations and defining and supporting technology initiatives. Bottom line executive with proven track record of planning, organizing and mobilizing to create new businesses and penetrate new markets to increase sales and profit margins, while building an efficient operations and administrative infrastructure to meet the demands of new growth and new business ventures. Designed and implemented policies and procedures with respect to general management, operations and planning, sales and marketing programs, strategic and organizational planning, business development, new ventures, business operations and administration.

Experience:
TODAY�S TAN, LTD., Norwalk,, CT 1997-Present
Owner
> Manage the operational and administrative efforts of a staff of up to 20 employees.
> Conceived and implemented a strategic soup to nuts business plan and started a new business from scratch.
> Defined operational and administrative procedures and grew the business to achieve $400K in revenues annually.
> Management responsibility for all facets of this startup business including financing, professional services, full scale construction build-out, in-house and outside promotions, personnel staffing, training and management.
> Attended numerous trade shows, industry conventions, met with salon owners, equipment and lotion manufactures, distributors, business attorneys and accountants.
> Responsible for human resources issues such as hiring, firing, raises, bonuses, scheduling, timecards, payroll, and a host of other related issues surrounding a small business environment.
> Developed and implemented unique and dynamic ongoing sales, marketing, and promotion strategies at a minimum expense to increase overall sales and productivity of the salon.
> Minimize payroll costs through creative scheduling of staff during peak and non peak hours of the day and during the slow and busy time of the season.
> Create effective marketing campaigns using Internet and PC/Graphic design programs to create dynamic and innovation flyers, cards, print and internet ads.
> Additional responsibilities include managing day to day operations, inventory control, equipment repairs, maintenance, all Information Technology related functions as well as bookkeeping, compliance issues and reports.
> Interact with Indoor Tanning Industry professionals (equipment and lotion manufacturers, distributors, salon owners, trade show notables) in an effort to advocate and advance the acceptance and success of indoor tanning.
> Elected to be a Website Moderator for TanToday.Com, a website devoted to the needs of indoor tanning professionals worldwide.
> Featured on the Cover of the Fairfield County Business Journal of Connecticut as a business trendsetter.
> Wrote, produced, directed, edited, and implemented all facets of a National television commercial promoting Automated Spray On UV-FREE tanning systems.
> Devised and instituted a marketing campaign designed to gain greater exposure in a local market while working on a shoestring budget.
JEFFREY M. MAIER Page 2

Professional Experience (continued)

ASCENT MEDIA, Stamford, CT 1989-1998
(Formerly CBS/VIACOM/Group W Network Services)
Senior Specialist, Client Services
> Managed the technical and operational efforts of a staff of up to 20 mid level client service reps working within the Program Services Department in support of on-air operations.
> Created daily programming logs for on air including all shows, commercials and promos using automation.
> Led the effort to launch the new Speed Network from design and planning through implementation to launch with continued support provided to various departments within the network including advertising sales, programming and promotions.
> The end result was a thriving national basic cable channel dedicated to air, land, and sea motor sports.
> Ran Master Control in the broadcast origination group for Discovery Channel.
> Interacted as a liaison with DISCOVERY CHANNEL, LEARNING CHANNEL, A&E, OUTDOOR LIFE, SPEED NETWORK (FORMERLY SPEED-VISION) AND THE HISTORY CHANNEL personnel as a representative of the Program Services Department.
> Selected to represent the company at the ASIA BROADCAST CENTER in SINGAPORE to provide broad range training for new staff in Engineering Operations, Client Services, Traffic, Playback Operations, Encoding, Quality Control, Duplication, Library Service Traffic and Operations.
> Continually analyzed clients� growth and formulated recommendations to improve services and procedures to address their changing requirements.

Education:
BELFORD UNIVERSITY, Master of Business Administration, Fall 1987 to Spring 1990 Completed coursework for Business Administration Major with Awards of Distinction and
Excellence in Business Finance and Administration. Graduated Magna Cum Laude 3.84 GPA

BELFORD UNIVERSITY, Bachelor of Business Administration, Fall 1983 to Spring 1987 Completed coursework for Business Administration Major with Awards of Distinction and
Excellence in Cost Accounting and Administration. Graduated Magna Cum Laude 3.78 GPA

Affiliations:
please see resume

Skills:
Management � Sales & Marketing � Business Development� Client Services
Sales & Marketing Programs / Business Development / Start-Up�s / Budgets/P&L / Negotiations & Proposals /
Performance Analysis / Staff Development / Customer Relations / Forecasting & Planning / Team Building

Additional Information:
please see resume

Reference:
please see resume

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