Customer Sevice Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 19215
Desired Job Location: Las Vegas, Nevada	Date Posted: 2/21/2008
Type of Position: Full-Time Permanent	Availability Date: Immediate
Desired Wage: 27,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
My objective is to get settled in with a great company with a good leadership base. Id like to grow within an organizatiion such as that.

Experience:
Check City - January 2008- Feburary 2008

Customer Service/ Collections

This was a position in with I was to call people and help people get out debt that they fell into with their payday loans.

SuperValu - October 2007 - January 2008

Data Entry Clerk

Convert information from one database into another in order to keep sales flowing from different
aqusitions.

This was a contract position through a staffing service.

Schwans - July 2007 - October 2007

Data Entry Clerk

Convert information from one database into another in order to keep sales flowing from different
aqusitions.

This was a contract position through a staffing service.

CPP Of North America - January 2007-July 2007

Member Service Representative

Managed a heavy call flow with insistence on quality and sales volume.

Provided great communication skills in order to convey the product in a positive light.

Kept detailed records to aid management reports.

Provided high quality training to new employees and supported them to achieve goals in accordance with standards and best sales practices.

Digital River Inc. July 2005-August 2006

Customer Service and Sales

Assisted customers with the downloading of Anti-Virus software.

Provided sales information to guarantee that customers were satisfied.

Independently maintained appropriate records to assist management.

Helped to train new employees for success.

Bureau Of Collection Recovery April 2003 - June 2005

Lead Collector

Worked effectively with people from around the country to rehabilitate past due accounts including Credit cards, cell phones, and auto loans.

Licensed by the State of Minnesota for debt collections

Worked directly with management to institute a training program to acclimate new employees.

Education:
St Louis Park HS

Skills:
Windows Based progams. Seibel, SAP, Excel, Word, Outlook, Internet.

Additional Information:
Team leader and quick learner with the ability to adapt to diverse situations.

Extremely personable with great communication skills with the ability to sell products & services

Ability to teach concepts to others to help them succeed.

Keep detailed records.

Developed new innovative ways to improve quality as well as efficiency in order to reduce costs.

Provided the quality service to retain a returning customer base.

Effectively helped management with transitions to new software.

Reference:
Upon Request

Candidate Contact Information:

Name: Joseph Henn
Street:	Phone: 702-556-3790
City: Las Vegas	Fax: -
State: Nevada
Zip: 89101
Web Site: