|
|
|
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 19179 |
| Desired Job Location: Apple Valley, California |
Date Posted: 2/20/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a full or part-time entry level position that utilizes my experience in customer service, retail, clerical or collections to its full extent.
Experience:
I have more than six years of customer service and collections experience, five years dealing directly with computers, an insatiable appetite for challenge and success, and the ability to adapt quickly. I also have experience with Word, Excel, and Outlook, as well as various databases and some HTML programming. I graduated Valedictorian from Victor Valley College with an A.A. in Liberal Arts. I feel comfortable that I can excel in any work environment.
5/07-9/07 Collector, Daily Press
Duties: In and outbound collection calls. Customer service. Data Entry. Encourage old subscribers to restart delivery. Start new accounts. Clean up routes where the carrier has left abruptly by calling all subscribers on the route to confirm subscription and take payment. Handle disputes. Stop accounts that were started in error or have been requested to stop by the carrier. Take credit card payments by phone.
8/05-8/06 Collector, NCC Recovery
Duties: In and outbound collection calls. Customer service. Recover NSFs. Reach a dollars collected goal each month. Process a desk of 200-600 accounts, maintain. Handle cash from walk- in customers. Data entry for all new accounts. Call local businesses and sell our collection services. Maintain new clients.
5/05 – 8/05 Collector, American Coradius International LLC
Duties: In and outbound collection calls. Customer Service. Recover NSFs. Reach a dollars collected goal each month. Process a desk of 200-600 accounts, maintain. Data entry.
8/04 -5/05 Quality Assurance/Customer Service Rep, Crossfire Marketing Group
Duties: Process and correct inbound sales. Process sales through Third-party verification. Keep verification percentage above 90%. Obtain quality sales on sales floor when QA is overstaffed.
11/00-02/04 Collections Supervisor, ARS National Services, Inc.
Promoted from collector in June of 2002. Duties: Train and supervise a team of 7-15 collectors on both computer management and collection skills. Set and maintain a dollars collected goal each month. Payroll. In and outbound collection calls. Customer service. Organize and distribute NSF’s. Design and implement strategies for better production. Help train incoming supervisors.
08/98-09/00 Level 2 Supervisor Music/Movies/Books, Target
Promoted from customer service rep/stocker position. Duties: Train and supervise 1-5 CSR employees. Stock product. Inventory. Organize and maintain displays. Customer Service. Cashier/cash handling.
Education:
A.A. in Liberal Arts from Victor Valley College in Victorville, CA
Graduated Valedictorian with a 4.0 GPA
Skills:
Customer Service, Data Entry, 70+ WPM, 10000 kph, Sales, Retail, Managment
Reference:
Barbara Miller, Promotions, Sales & Special Event Manager, #760-951-6200
Michelle Bristow, Collector, #760-949-0219
Linda Cole, Collections Supervisor, # 440-845-1193
Scott Crim, United States Air Force, #701-340-5960
Jennifer Ulrich, Elementary School Teacher, #760-247-3299
Candidate Contact Information:
| Name: Melissa Dawson |
|
| Street: |
Phone: 760-646-9594 |
| City: Apple Valley |
Fax: - |
| State: California |
|
| Zip: 92308 |
|
| Web Site: |
|
|
|
|
|
|