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Business Planning, Operations, Development Resume
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| Desired Industry: Business/Management |
SpiderID: 19160 |
| Desired Job Location: Charlotte, North Carolina |
Date Posted: 2/19/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: MBA |
Willing to Relocate: Undecided |
Objective:
SUMMARY OF QUALIFICATIONS:
Over 10 years of progressive management and leadership roles within the hospital and health services industry including managed care and general business, with 1 successful new business start-up, 2 successful new clinic market start-ups, and 1 complete restructuring of an internal flow process of the Patient Access Dept in order to streamline efficiencies. My qualification experience includes operations, strategic planning, business and corporate development, account management, project management, sales and marketing, and consulting. Highly effective communicator and leader cross functionally with a strong talent for networking, negotiating services, resolving potential issues, assessing current and future customer needs and providing tactical and strategic business solutions. I have a proven track record of leadership, relationship management and commercial success.
AREAS OF EXPERTISE:
--MBA / MHA
--JCAHO requirements and preparation.
--7 years experience at generating new customer acquisition, retention and loyalty through innovative customer focused solutions.
--7 years experience working in matrix environments, contributing to a positive working environment and demonstrated initiative, ownership, accountability, and execution of plan. Team work focused.
--5 years experience in bookkeeping, managerial accounting, payroll and A/P & A/R.
--4 years experience in strategic/business planning and development.
--Knowledge of CPT & ICD-9 coding and Health Insurance regulatory compliance, procedures and payment processes.
--Culture adaptation toward high performance goals.
--Demonstrated success at building alliances – team building, conflict management, and interpersonal relationship skills to effectively interact throughout organization and take direction from, or support, multiple managers.
--Successfully grow and build customer relationships.
Experience:
SELECTED EXPERIENCE:
PERKINS GROUP, LTD Fort Mill, SC
Member Services, Sales & Marketing 10/06-11/07
--Helped launch new business start-up.
--Lead business development role involving the following area: In a team of 4, assisted in building new customer database from zero to over 500 members in less than 1 year.
--Key role in negotiating transactions upfront and committed funding.
--Team alignment and collaboration.
--Understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations. Maintained true customer satisfaction.
--Internal consultation: Insight intelligence of business planning and development.
TEMPORARY EMPLOYMENT Charlotte, NC
Various Positions 01/06-09/06
HIGHER SELF, LLC Charlotte, NC
Co-Owner: Operations Mgr & Business Development 06/02-10/05
--Launched new business start-up.
--Company generated approximately $60,000 per year in revenue in 3 years of operation and served approx 5,000 readers in the Charlotte market.
--Managed all aspects of business operations: set company’s goals and objectives, development concept, strategy, and strategic relationships for accessing marketing capabilities, budgeting, sales, and accounting of bi-monthly holistic healthcare magazine operating predominantly in the greater-Charlotte area.
--3 years of bookkeeping, managerial accounting, payroll and A/P & A/R meeting revenue and expense targets. Implemented budget procedures and controls.
--Led and built Sales Team and Circulation & Delivery Team to a staff of 9.
--Developed advisory relationships with a variety of companies in the healthcare industry.
--Sold company for profit.
ADEX, INC Cincinnati, OH
Director of Human Resources 12/00-12/01
--Served as staffing and development manager of company benefit plans to include life and health insurance.
--Maintained all legal and OSHA requirements to State mandate.
--Responsible for maintaining headcount needs.
--Served as the primary contact person for relationship issues and development.
MIDDLETOWN REGIONAL HOSPITAL Middletown, OH
Master’s Program: Administrative Residency & Practicum 10/97-10/98
--Opened Sigmoidoscopy Clinic in the Wilbur M Cohen Endoscopy Center: A start-up new clinic market designed to reacquire lost business revenue.
--Conducted due diligence, analyzed operational and financial performance of clinic, gained Board of Directors approval, and oversaw implementation and integration of clinic under the direct supervision of hospital VP.
--Opened Learning Lab Clinic at the hospital: A start-up new resource for the use of hospital personnel in their pursuit of continuing education.
--Led research, development, negotiations, and subcontracting services to a successful collaboration with Butler Tech and Warren County Career Centers.
--Restructured internal patient flow process of the Patient Access Department in order to streamline efficiencies with a new process design.
--Assisted in healthcare planning and managed care partnerships.
--Shadowed the hospital VP and worked directly with Board of Directors, Senior Executive staff members, and hospital departments through department rotations & JCAHO preparation gaining firsthand knowledge of the operational, administrative and strategic issues of concern to senior healthcare management.
VOITH SULZER Monroe, OH
Office Manager 04/95-02/97
--Managed daily details of the company’s general business operation.
--Ensured compliance to federal and state employment laws in the closure of employee files and documents to close the company.
--Assisted in the administration of retiree and employee pension plans, 401k plans, life insurance plans, COBRA and medical/dental plans.
Education:
EDUCATION:
XAVIER UNIVERSITY Cincinnati, OH
MBA, Entrepreneurship, 05/01
MHA, Health Services Administration (4 classes short of completing degree)
PARK UNIVERSITY Parkville, MO
BS, Business Management, 12/94
UNIVERSITY OF MARYLAND College Park, MD
AA, General Associates, 12/90
Skills:
SKILLS:
Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Word, Microsoft Access, Visio Professional, Ability to quickly learn other software packages.
Candidate Contact Information:
| Name: Laura Butcher |
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| Street: - |
Phone: 704-819-9822 |
| City: Charlotte |
Fax: - |
| State: North Carolina |
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| Zip: 28277 |
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| Web Site: |
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