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Settlement Agent or Closing CO ordinator Resume
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| Desired Industry: Miscellaneous |
SpiderID: 19155 |
| Desired Job Location: Pittsburgh, Pennsylvania |
Date Posted: 2/19/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 03-03-2008 |
| Desired Wage: 30K |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Position in the closing department of a Title Company. Seasoned professional with experience in Lending, Collection, Sales, Titles, Closings,and Customer Service.
Experience:
EMPLOYMENT HISTORY
2001-2007 EXPRESS FINANCIAL SERVICES, Pittsburgh, Pa. (Company Closed)
Closing Coordinator
2000-2001 U.S. FUNDING MORTGAGE, Pittsburgh, Pa.
Mortgage Broker
1997-2000 AMERIQUEST MORTGAGE COMPANY, Pittsburgh, Pa.
Originator
1989-1997 BENEFICIAL CONSUMER DISCOUNT CORPORTION, Pittsburgh, Pa
Senior Customer Service Representative/Collection Rep.
1967-1989 HOUSEHOLD FINANCE CORPORATION, Pittsburgh, Pa.
Credit Interviewer/Senior Customer Service Representative/Collection Rep
Education:
Balwin High School
Affiliations:
Pennsylvania Association of Notaries
Skills:
Extensive experience & background in lending, collections, customer service, & sales.
Communicate, interact, & work effectively with a wide range of personalities & skill levels.
Self-motivated, organized; possess excellent analytical, problem solving, & decision-making skills.
Reliable, enthusiastic, energetic; capable of handling a variety of tasks & projects simultaneously.
Proven ability to adapt to new & challenging situations; willingness to continually learn.
Additional Information:
Provided superior customer service, personalized attention, assistance, & support, & product/service
knowledge & expertise in meeting specific client needs, requests, requirements, & expectations.
Served as liaison between clients, financial institutions, title & escrow companies, appraisers, insurance
companies, contractors, & various legal entities & government agencies in meeting specific company
goals & objectives.
Identified areas of client satisfaction & motivation for repeat business, & successfully developed &
implemented operational processes that improved organizational effectiveness & efficiency.
Established & enhanced positive business relationships with both internal & external customers through
confidentiality, professional conduct, &integrity.
Designed, developed, & implemented successful business strategies to improve customer service &
increase company profitability.
Proven ability to successfully initiate, negotiate, & amend agreements & contracts so as to create a win-
win situation for all parties involved.
Increased employee & co-worker productivity through direct involvement utilizing training, leadership,
team building, motivation, problem solving, & one-on-one & small group communication skills.
Possess a working knowledge & understanding of computer software applications that are supportive of
critical business functions & operations.
Reference:
Upon request
Candidate Contact Information:
| Name: karen held |
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| Street: - |
Phone: 412 881-6469 |
| City: Pittsburgh |
Fax: - |
| State: Pennsylvania |
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| Zip: - |
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| Web Site: |
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