Information technology Director Resume

Desired Industry: Information Technology	SpiderID: 1897
Desired Job Location: Albany, New York	Date Posted: 2/14/2005
Type of Position: Full-Time Permanent	Availability Date: immed
Desired Wage: 80000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
Mark Rowan

(315) 368-3450 53 Arlington Terrace, Utica, New York 13501 mrowan@netzero.com

Technology Executive who leverages broad based expertise in information technology to drive bottom line improvements.
Dedicated to business operations alignment, and building highly effective teams.

Effectively aligned infrastructure and reporting structure with global organizational goals.
Slashed support calls by 70% through design/implementation of stable LAN/WAN and PC environment.
Managed system migrations to Windows 2000 and CitrixXP for 2000+ users with no unscheduled downtime.
Successfully utilized technology and managed IT functions as number of users grew by 400% over 3 year period.
Forklifted 18 location, network infrastructure to Cisco standard, negotiated to 24% below state contract pricing.

Results oriented leader skilled in balancing user requirements, corporate objectives, and technology capabilities.
* Improved operating budget by 17%. ($500,000 in hard dollars 2.9M to 2.4M), P/L and Budgeting responsibilities.
* Evaluated, selected, and implemented secure wireless networking system in support of clinical systems.
* Managed disaster recovery, ticketing, documentation, development / revision of change control and inventory systems.
* Managed multiple projects to integrate new applications to improve the quality and efficiency of operations within the IDN.
* Led HIPAA compliance team for security and sat on the privacy, and security sub committees.

Innovative thinker adept at leveraging technology to improve operations and productivity.
* Consolidated operations to single security platform.
* Internalized network, and server hardware support realizing an annual savings of $240,000.
* Implemented real time monitoring of servers and network devices. Contributed to uptime improvement from 88% to 99.9%.
* Results-oriented manager who views challenge as opportunity. Solid grasp of key business drivers and corporate functions.

Experience:
PROFESSIONAL EXPERIENCE

Faxton St. Lukes Healthcare 2001-2004 New Hartford, NY
Director of Operations (Information Technology) (CSO)
* Manages all IT functions of 2500+ on and off-site users, a 2.4M Budget and 17 IT professionals, 5M capital equipment..
* Directed Change Management process migrating to internally developed solution.
* Responsible for 30+IT Initiatives, including Infrastructure re-design, EMR Data warehouse, Cisco network deployment
(2600 nodes), change management process implementation, numerous application deployments, Enterprise security strategy,
and Disaster Recovery Planning.
* Scope included centralized data center and 16 remote locations.
* Audited Telecommunications billing, refunds of approximately $100,000 were extracted, in addition contracts were negotiated
that realized an annual savings of $40,000 approximately 37%.

APAC Customer Services Corpus Christi, TX
Information Technology Manager 1998-2001
* Manages all IT functions, of 1000+ on and off-site users, a 1M Budget, 7 IS Professionals, 2M+ in capital equipment.
* Project Manager Implementation of Systems / Networks / Telecom to include Rockwell ACD, and Lucent PBX ,MCI Call center
Utica NY.
* Responsible for Utica, and Corpus Christi Call Centers including management of PAC Bell, MCI, JC Penney, Merck Medco, ATT
Broadband contracts.
* Managed multiple projects and implementations for the above clients to include, policies, procedures, disaster recovery
systems security, rollouts, documentation, budgeting, and ramp-up.
* Developed and implemented policy and procedure as well as effected training of personnel.

AFSA Data Services (ACS) Utica, NY
Programmer / Telecommunications ANALYST 1995-1998
* Designed and implemented IVR systems, and CTI Interfaces(Avaya G3R) in support of the Stafford loan program. Realized annual
savings in excess of 750k+, (developed in C on Vax platform).
* Support of Filenet imaging and workflow systems (AIX Platform).
* Support of Network Infrastructure to include design, implementation, and traffic analysis.
* Managed multiple projects including 600-seat remote call center implementation, budgeting, telco, network, desktop, and remote
administration.

Rowan & Assoc. Inc. 1991-1998 Utica, NY
Consultant
* Implemented proforma and Competitive analysis systems for the Pyramid Companies, Syracuse, NY.
* Revamped billing and incentive systems as Senior Programmer UF Insurance Co. from 1991-1993.
* Implemented POS and Maintained accounting programs for Bonfare a multi company retail operation with 60 locations.
* Implemented financial systems for Edgebrook and Alexander const. Co. Marcy, NY
* Developed Statement of Values and Budgeting programs for STW Inc. a division of Goldome Bank. Utica, NY
* Implemented POS and Back office accounting for Muslin's restaurant Equipment supply co. Marcy, NY

CitiBank CCMD Oriskany, NY
Programmer / Telecommunications ANALYST 1986-1991
* Design development and implementation of online transaction systems in support of CCMD business unit
* Updated disaster recovery plan.
* Implemented e-mail and transactional interfaces to the GTN. (1988)
* Oversight of end user documentation.
* Involved in the development of the correspondent disbursement product.
* Presented numerous business plans with respect to new products and streamlining of business process.

Chase Manhattan Bank / Upstate Computer Syracuse, NY
Operations Supervisor/OP analyst /Programmer trainee/Computer Operator 1979-1986

Education:
EDUCATION & CERTIFICATIONS

BS, Computer Science, 1996
State University of New York at Albany
Filenet Certification 1998, Certified Amarex / Bright Voice IVR Developer 1997
Comprehensive experience with diverse hardware, software, and operating systems.
Received National award from MCI for top uptime in the nation two consecutive years.

Candidate Contact Information:

Name: Mark Rowan
Street:	Phone: 315-368-3450
City: Utica	Fax: 315-368-3446
State: New York
Zip: 13501
Web Site: