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Quality Assurance / Business Analyst Resume
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| Desired Industry: Information Technology |
SpiderID: 18960 |
| Desired Job Location: Pasadena, California |
Date Posted: 2/12/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
To obtain a Quality Assurance / Business Analyst position in a fast growing company where I can utilize my past experience to further propel my career.
Experience:
PMC BANCORP
March 2007 – August 2007
Account Manager
Managed and processed client information using Calyx Point ensuring soundness and accuracy in their processing to satisfy investor guidelines for a marketable loan. Point of contact between all departments involved in the loan processing life cycle by closely monitoring its progress through underwriting, quality control, docs, and funding departments. Responsible for solving any problems or discrepancies that may arise regarding loan requirements.
COUNTRYWIDE FINANCIAL
August 2005 – December 2006
Account Executive
Ensured all loans adhere to applicable laws and regulations pertaining to mortgage banking, financial services, mutual funding, company policies, procedures, and protocols. Collected customer information to assess their situation regarding their property, income, and credit history to determine their ability to maintain the loan terms and conditions. Provided loan counseling to help individuals get out of problems such as high debts and credit issues. Liaison between the client and internal departments and external affiliates. Generated business through marketing to both current and past customers, and also originated new clients through self-sourced leads done working independently.
Key Achievement: Recipient of Award of Excellence in Outstanding Production for 5 continuous months in 2006.
E-Z DATA INC.
April 2002 - July 2005
Quality Assurance Lead: February 2003 – July 2005
Lead and coordinated the regression testing and issue analysis for company proprietary CRM software, such as Client Data Systems, Agent Data Systems, and Smart Office, between teams located in both the United States and India. Responsible for the quality assurance portion of the SDLC for our major corporate clients such as Prudential, Sun Life, American Express, Co-operators, and New York Life. Developed and implemented regression tools, test case specification forms, and change request forms to be used to analyze and process client issues. Reviewed design documentation and user manuals to report discrepancies. Worked directly with project managers, developers, the technical support team, and clients to ensure that project goals and deadlines are reached successfully and timely. Organized and facilitated web meetings between the quality assurance team and the clients. Trained a team of testers in the systematic identification of software bugs both in the US and offshore by utilizing Microsoft NetMeeting.
Key Achievement: Promoted from Quality Assurance Analyst to Quality Assurance Lead in under a year.
Quality Assurance Analyst: April 2002 – January 2003
Carried out failure testing and bug detection of builds. Diagnosed and resolved software functionality issues and user related application issues regarding the incorporation of our software into the client side environment. Responsible for documenting and directing issues with new releases to the correct programmer.
LOOP INTERNET, THE
July 2000 - April 2002
Technical Support Specialist
End user support to an average of over 100 subscribers daily providing issue tracking and control on problems regarding email, browser configuration, dial-up networking, password control, software and hardware installation and upgrades across all Windows operating systems.
Maintained subscriber billing and account information, handled collections and account terminations, and generated new customer leads as well as assisted in the expansion of service into new locations.
Education:
EDUCATION:
Bachelor of Science in Business Administration
Major – Computer Information Systems
California State University, Pomona California
Board of Directors – MISSA
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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