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| Desired Industry: Business/Management |
SpiderID: 18927 |
| Desired Job Location: Canton, Ohio |
Date Posted: 2/11/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
Corporate professional with expertise in management, supervision, budget planning, training and development, information technology, accounting, international administration, marketing, and customer relationships with extensive experience in the insurance industry, as well as a large public utility and a large multi-national manufacturing organization. Strengths include leading direct reports, computer software application, communication, mentoring and developing individuals, project management, team leadership, and analysis with great attention to detail. Enjoy dynamic and diverse challenges.
Experience:
Nationwide Insurance
Commercial Services Supervisor, Canton, OH, 2003-2007
Responsible for leading a team of processors and audit associates, quality assurance analysts, workflow associates and a trainer in the service of commercial policy renewals, amendments, and new business.
„« Managed the Commercial Services rollout of a company initiative ¡V Accelerated Commercial Product (ACP) for exclusive agents in thirteen states ¡V by hiring and leading processing staff, overseeing services implementation and training in the new system environment, managing the continual growth; single point of contact and accountability for processing team.
„« Created a centralized online repository for Commercial Services manuals, documents and training/reference materials.
„« Supervised small and large teams of individuals by coaching, mentoring, and leading to ensure high productivity and quality.
„« Created various methods of production and quality measurements.
„« Led Canton Commercial Services Department Engagement Activities to motivate and inspire associates with overall engagement scores for 2005 and 2006 exceeding the overall commercial services engagement score.
„« Created and delivered yearly personal evaluations, mid-year reviews, promotions, salary increases to direct reports.
„« Worked with other leaders within Commercial Services in projection of subsequent years¡¦ annual budgets.
„« Managed and maintained the budget comparison report for consistency and accuracy.
„« Participated in Services¡¦ Audits for Nationwide Service Centers and Allied Regional Offices.
„« Completed numerous leadership training opportunities offered by Nationwide.
„« Consultant for simultaneous rollouts of several company initiatives and conversions for the Commercial Department.
„« Led and participated in creation of the Business Recovery Plan for Canton Commercial Services Department.
American Electric Power (AEP)
Accountant, Canton, OH, 2002-2003
Liaison between Billing and Accounts Receivable Department and corporate end-users.
„« Instituted innovative methods of communicating PeopleSoft updates resulting in improved knowledge transfers to internal customers systemwide.
„« Developed and published end-user manual on PeopleSoft processes increasing team performance and effectiveness.
„« Tested new releases of PeopleSoft bundles prior to corporate rollout eliminating unnecessary error controls, data recovery and excessive system downtime.
„« Created PeopleSoft queries ensuring necessary accounting follow-up was documented.
„« Evaluated internal group processes resulting in realignment of departmental work responsibilities.
IT Training Specialist I, Columbus, OH, 1998-2002
Responsible for leading multi-million dollar vendor training contracts for the entire corporation and IT training projects for specific groups as well as the company.
„« Successfully led, coordinated, researched, analyzed, and developed rollout of Lotus Notes 5.0 training to AEP enterprise resulting in the tracking of approximately 75% implementation, utilizing the creation of five training delivery options and Intranet web pages.
„« Led, researched, planned, negotiated, and implemented multi-million dollar training vendor contracts for instructor-led, computer-based, and live web training resulting in training contracts for fiscal years 2002 through 2004 and 1999 through 2001.
„« Scripted and recorded five on-line software training videos leading to publication through the Intranet in addition to the creation of the companion five quick reference cards.
„« Examined IT requirements before researching, coordinating, and advertising four training delivery options for Windows 2000 rollout to IT technical staff.
„« Investigated rollout of corporate learning administration package resulting in corporate on-line learning center using OnTrack.
„« Authored, maintained, edited, and coordinated the creation of IT training and vendor schedules achieving quarterly advertisement of training services to all employees company-wide.
„« Implemented and maintained assessment package resulting in over 70% measurement of training effectiveness.
„« Facilitated yearly ¡§Departmental Goal¡¨ sessions, creating set of objectives that were accomplished each year.
„« Consulted with various AEP business units generating revenue for department and accomplishing training specifics for customers.
The Timken Company, Canton, OH
Application Programmer/Analyst / MIS Training Coordinator, 1994-1998
Responsible for the coordination, evaluation, and purchase of all computer training for corporation; development and maintenance of training resource catalogs and educational surveys; gap analysis; coordination and implementation of consortium training with other corporations, as well as IT Forums and division events; administration of disk-based and on-line computer-based training courses; and collaborating with outside vendors in scheduling corporate PC training classes resulting in substantial savings in training development for the corporation.
„« Marketed the introduction of corporate Intranet to the enterprise resulting in strong acceptance of new communication tool.
„« Mentored, coached and trained new hires and interns plus facilitated their orientation contributing to their accelerated rate of productivity.
„« Developed and instructed company personnel in various VM and CMS topics saving the corporation money otherwise spent on outside vendors resulting in substantial savings in training development.
Programmer ¡V Business Systems
Responsible for resolving personal computer and mainframe system problems, tracking financial expenditures and depreciation, reducing costs on vendor contracts for computers and printers, directing software audits, and instructing departments and field offices on various systems packages and mainframe options.
Claims Processor ¡V Claims and Expedite
Responsible for researching bearing product claims, maintaining credit report balances within a six-month past due, issuing export debits, credits and commissions, and authorizing the return of damaged product for repair or replacement.
Export Analyst ¡V International Market Development
Responsible for analyzing export sales reports, preparing preliminary forecast information, researching and issuing export debits, credits and commissions, reconciling export credit report, and processing order inquiries from international customers and exporters.
Customer Relations Assistant - Bearings
Responsible for processing customer schedules, order releases, order change notices, intercepts, communicating with customers, distributors and field offices.
Marketing Systems Clerk / Stenographer - Bearings
Responsible for maintaining and distributing monthly Bearing Sales Analysis Report, coordinating managers¡¦ calendars.
Order Processor - Bearings
Responsible for entering, processing and reviewing bearing and steel orders; distributing marketing reports; ordering department supplies; coordinating daily responsibilities for co-workers.
Education:
Master of Arts, Business Administration (MBA) ¡V GPA 3.574 Ashland University, Ashland, OH
Bachelor of Arts, Business Management ¡V GPA 3.98, Malone College, Canton, OH
Associate of Applied Business Degree-Computer Technology ¡V Management of Information Systems ¡V GPA 3.574, Stark Technical College, North Canton, OH
Affiliations:
- Participant in the Loaned Executive Program for the United Way Campaign in 2007
- American Society for Training and Development (ASTD)
- Project Management Institute (PMI)
Skills:
- Lotus Notes, SmartSuite
- CMS
- Microsoft Office, Access, Project, Windows NT, XP, Vista
- Remedy
- PeopleSoft ¡V HRIS, Billing, Accounts Receivable
- COBOL
- Centra
- Sage
- Proprietary Commercial Insurance Software
- Business Objects
Reference:
Janet Swanger ¡V (former) Manager of Billing and Accounts Receivable
American Electric Power
301 Cleveland Ave SW
Canton, Ohio 44701
(330) 438-7133
Cheri Sagona ¡V Organization and Leadership Development Lead ¡V Sterling Commerce (former employee of American Electric Power)
5769 Banavie Ct
Dublin, Ohio 43017
Home: (614) 760-1188
Work: (614) 793-7297
Dr. Marjorie Carlson ¡V Dean of School of Continuing Studies - Malone College
Malone College
515 ¡V 25th Street N.W.
Canton, Ohio 44709
(330) 471-8244
Christopher Pruett ¡V Commercial Lines Underwriting Manager
Nationwide Insurance
5525 Parkcenter Circle
Dublin, OH 43017
(614) 854-2605
Barbara Pletz ¡V Graduate Research Associate ¡V School of Teaching and Learning ¡V Ohio State University
Doctorate Program (former employee of American Electric Power)
3287 Willington Drive
Dublin, Ohio 43017
(614) 203-2672
Candidate Contact Information:
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