Director of Training Resume

Desired Industry: Healthcare	SpiderID: 18829
Desired Job Location: West Cape May, New Jersey	Date Posted: 2/8/2008
Type of Position: Full-Time Permanent	Availability Date: April 25, 2008
Desired Wage: 135,000
	U.S. Work Authorization: No
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Undecided

Objective:
I am a healthcare professional with over twenty-five years of experience in various aspects of the radiographic / radiologic field. I have a BS in Healthcare Administration with a minor in Counseling and Teaching and am a licensed Radiographic Technologist. My career started in academia as an Assistant Professor of Radiography, responsible for coursework in physics, computer literacy, radiation protection, positioning, and patient care and ethics. I then moved to the hospital setting as Technical Coordinator of Radiology, with responsibility for the daily clinical operation of six radiological subspecialty departments.

The next segment of my career was in various roles at Agfa Corporation. I started in Applications and quickly moved to Project Manager, bringing live Agfa’s first and largest Picture Archiving and Communications Systems (PACS) site. At the completion of this installation, I moved to Sales, detailing radiographic film and both conventional and digital equipment; my experience with PACS dates to the introduction of this technology. I then moved to the Marketing Division where I was responsible for sales and customer education programs describing Agfa’s new product offers at user group meetings, professional conferences, and customer meetings. In addition, I solicited suggestions from users and recommended product enhancements to the software development team for inclusion in future releases. I was also responsible for developing and presenting training materials to the Sales organization describing new and enhanced products. Training sessions were conducted either live or via web-based programs using voice-over technology, for which I served as narrator.

I seek a position in the healthcare industry that will take advantage of my broad experience within the medical devices field, advance my knowledge, and challenge my capabilities.
I am a healthcare professional with over twenty-five years of experience in various aspects of the radiographic / radiologic field. I have a BS in Healthcare Administration with a minor in Counseling and Teaching and am a licensed Radiographic Technologist. My career started in academia as an Assistant Professor of Radiography, responsible for coursework in physics, computer literacy, radiation protection, positioning, and patient care and ethics. I then moved to the hospital setting as Technical Coordinator of Radiology, with responsibility for the daily clinical operation of six radiological subspecialty departments.

The next segment of my career was in various roles at Agfa Corporation. I started in Applications and quickly moved to Project Manager, bringing live Agfa’s first and largest Picture Archiving and Communications Systems (PACS) site. At the completion of this installation, I moved to Sales, detailing radiographic film and both conventional and digital equipment; my experience with PACS dates to the introduction of this technology. I then moved to the Marketing Division where I was responsible for sales and customer education programs describing Agfa’s new product offers at user group meetings, professional conferences, and customer meetings. In addition, I solicited suggestions from users and recommended product enhancements to the software development team for inclusion in future releases. I was also responsible for developing and presenting training materials to the Sales organization describing new and enhanced products. Training sessions were conducted either live or via web-based programs using voice-over technology, for which I served as narrator.

I seek a position in the healthcare industry that will take advantage of my broad experience within the medical devices field, advance my knowledge, and challenge my capabilities.

Experience:
Agfa Healthcare Corporation Ridgefield Park, New Jersey

Senior Global Training Manager 2004 – 2007
Responsible for the creation and intranet publication of training materials to educate the Sales staff on products, services, and global regulations.
· Interfaced between the technical implementation team and functional design team to resolve application design issues and build and test solutions
· Wrote, designed and produced Training Materials for the Sales Organization on Impax technology
· Conducted multi-departmental marketing meetings to create the content to be delivered to Sales teams
· Delivered Marketing Integration Workshops to gather information from Product Management used to develop train materials for the Sales Organization on New Product / Solution offerings
· Part of the Team that wrote and recorded various training materials for inclusion in Agfa's new Learning Platform
· Participated in the creation of presentations customized to apply to various global regions

Director of Global Professional Services 2002 - 2004
Served as the liaison between Agfa and its Customers to identify features and improvements needed in future product releases and tested these additional features at select customer sites.

· Instrumental in bringing customers and developers together to discuss the requirements needed for soft-copy review of images
· Founder and coordinator of APUG, an international User’s Group for PACS Customers
· Attended and moderated Medical Advisory Committee Meetings and coordinated Agfa’s involvement covering the MACS discussion areas
· Led Customer Focus Groups to describe new versions of software and the tools they require for analysis and interpretation of information
· Created a secure website for the Medical Advisory Council to facilitate communication to Agfa's Healthcare Marketing Division

Director of Professional Services; NAFTA Region 2000-2002
Attended weekly National Installation Conference calls to get a status update on all account activity allowing for better deployment of staff.

· Trained and managed fifty-eight employees in the following job categories; Applications, Workflow Analysis, Network Analysis, On-Site System Administration.
· Created the first "Application Charge" for customers resulting in an additional revenue stream for the organization while ensuring a thorough, personalized training plan.
· Assisted the Sales Organization in closing key customer accounts or unique customer opportunities by providing product demonstrations and live sales presentations for key Account Managers.
· Developed new customer deliverables based upon the product offering (i.e. Hardware Diagnostic Auto-Check, e-notification of STAT readings)
· Designed and maintained a communications website designed for individual PACS users, User Groups, Advisory Committees and the Agfa organization
· Recorded voice-overs to serve as a product and/or solution training aids
· Initiated conduct of weekly Educational/Informative Conference Calls, which were recorded and made available to those unable to attend

· Developed systems to track and plot the usage of website based information, broken down by employee type and location.
· Participated in a departmental reorganization that resulted in category-based versus location-based resources (e.g., Applications Training)
· International speaker representing the Impax (PACS) product line.
· Designed, built, and maintained the PACS and Agfa Diagnostic Center's Computed Radiography training rooms for the NAFTA region
· Established the use of 'Team Leads' to better meet customer demands and eliminate duplicated efforts

Senior Account Executive 1997 – 2000
I was responsible for eighteen accounts, ensuring that customer needs were consistently met.

· Responsibility as Representative for Agfa's Luminary PACS / CR Account at Beth Israel Medical Center, NYC
· Conducted over 125 site visits to this site with visitors from all parts of the world
· Performed complete workflow analyses for all of customers considering the change to PACS
· Consistently exceeded my yearly sales quota
· Traveled as required to support requirements of the job
· Wrote all job descriptions for the Professional Services Team with a focus on meeting customer needs

Workflow Analyst 1995 – 1997
I was responsible for participating in the quotation process by performing thorough analyses of prospective PACS customers to create a detailed, customized plan detailing the PACS installation and used site diagrams to compare department workflow pre and post application of PACS.

· Attended weekly PACS Team Meetings with Beth Israel Medical Center to review progress of their installation

Applications 1993 - 1995
Trained physicians to introduce them to PACS technology and report any performance issues to our software development team.

· Selected by Agfa's Senior Marketing Division to deliver the annual Radiological Society of North America (RSNA) Classroom Presentation; infoRAD
· Led PACS Hands-On Workshops

· Worked with early adopter's of PACS to build features and functionality into the Agfa Product Line to increase efficiency and accuracy of their workflow
· Wrote and delivered the first PACS "Hands-On Classroom Workshop" presented at the RSNA Annual Meeting¾ due to the popularity of these courses, they were assigned larger classrooms and expanded to include all PACS vendors
· Created, tested, and delivered the first two User Manuals for Impax Solutions
· Conducted the yearly Pre-RSNA Sales Training and coordinated the yearly booth schedule
· Development Team enabling the attendee to receive Evidence of Continuation
· Delivered Introductory Radiography Courses to the Research and Development Team giving them a better understanding of the workings of a typical Radiology Department
· Created and delivered the first Evidence of Continuing Credit (ECE) Offering Application Class for System Administrators offering a total of eighteen Category A Credits

Robert Wood Johnson University Hospital New Brunswick, New Jersey
Technical Coordinator of Radiology 1989 – 1993
Responsible for the daily operation of a Level-1 Teaching Trauma Center, averaging 350,000 patients yearly. Developed efficient imaging workflows in Radiology, Ultrasound, Cat scan, Angiography, Nuclear Medicine, Bone Density and Cardiac Imaging resulting in less delays while increasing examination volume

· Working with the Department Director and the Vice President of Ancillary Services, adjusted the allocation of Full Time Equivalents (FTE) into positions to decrease examination waiting time and increase the monthly volume of examinations.
· Supervision of six radiographic subspecialty imaging departments
· Reconciliation of the Capital and Operating Budgets
· Responsible for maintaining an expert knowledge of current Radiologic and Informatics Regulations
· Department Point-of-Conduct for the installation of the Hospital Information System interface to the existing Radiology Information System

Middlesex County College Edison, New Jersey
Radiography Instructor 1987 – 1989

· Assessed and evaluated Radiography students while performing live examinations in the clinical environment
· Served as Student Advisor for the Radiography students
· Conducted new student orientation for students and their families
· Conducted Registry Review Courses for Radiography students
· Responsibility included both didactic and clinical responsibilities

Education:
Bachelor of Science, 1988, Cook College, Rutgers, The State University of New Jersey, New Brunswick, New Jersey

Associate of Science, Radiography Certification, 1984, Union County College — Elizabeth General Medical Center, Scotch Plains and Elizabeth, New Jersey

Skills:
Experienced first- and second-line manager, responsible for concurrent supervision of up to fifty-six individuals
· Project planning and organization, priority definition, budget management, and task delegation
· Ability to translate ideas into written and visual forms
· Ability to develop solutions to elicit necessary change
· Experience working in teams towards a common goal
· Ability to manage multiple, complex, and concurrent projects
· Ability to communicate and interact effectively with individuals in all levels of an organization
· Extensive experience in development and presentation of training and educational materials
· Strong working knowledge of the following software: Microsoft Office Suite, Articulate, Front Page, Lotus Notes, and Outlook
· Development and conduct of customer focus groups
· Skilled at encouraging others and developing rapport

Reference:
Mrs. Patricia Weilandics
Mrs. Linda Luciano
Mr. Dean Kaufman

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