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| Desired Industry: Customer Service/Technical Support |
SpiderID: 18693 |
| Desired Job Location: Wentzville, Missouri |
Date Posted: 1/31/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: open |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
to gain a long term employment position
Experience:
Mar. 2005 ¡V Oct. 2007 Dr. Vinyl /Upholstery Unlimited St Peters, MO
Sales / Shop Foreman
„X Responsible for obtaining inside & outside sales, consistently achieving double the monthly quota.
„X Prepare quotes and bids for customers while maintaining a positive ¡§We Can¡¨ attitude.
„X Responsible for marketing to existing customers and potential new customers resulting in increased shop workflow.
„X Assist in scheduling and overseeing the technician¡¦s assigned jobs, improving workflow and increasing customer contact.
„X Provide support and backup to technicians as needed, resulting in less down time and better overall customer satisfaction.
1998 ¡V Sept. 2004 Xpedx Ankeny, IA
Project Coordinator
„X Play key role in system conversion for customer service and purchasing departments while maintaining day to day operations without the expense of hiring outside temporary help
„X Support employees in daily computer, printer, and software issues, creating a better workflow with less downtime for better customer satisfaction.
„X Responsible for ordering, tracking, minor repair, and software installation for company computers and printers.
„X Develop and provide PC & software training sessions for internal users, saving thousand of dollars on outside training resources
„X Provide maintenance/programming functions on phone system, eliminating the need for costly outside programming expenses.
„X Responsible for set up of new customer installations and maintenance of existing customers on company website, resulting in an increase in e-commerce and increased sales.
„X Monitor and maintain pricing rules on computer system, providing timely accurate invoicing for prompt customer payments.
„X Assist sales staff in implementing effective price methods for the customer while maintaining a profitable G.T.M. Increasing the overall R.O.I for the company
„X Order resale parts for packaging division while maintaining profitable margins. Increasing company profits while maintaining customer relations.
„X Provide back up to purchasing and customer service departments when necessary, allowing better workflow and greater customer satisfaction.
„X Develop programs for more efficient workflows in all departments, eliminating the need to bring in expensive outside resources, saving thousands of company dollars.
„X Assist in scheduling and overseeing the service department, providing the service manager the opportunity to focus on other projects without expensive outside temporary services.
1990¡V1998 Xpedx Ankeny, IA
Purchasing Agent
„X Responsible for purchasing and inventory control for graphic arts supplies, industrial paper products and packaging supplies with one half million dollars of floor inventory, while staying within company turn guidelines.
„X Created a shared purchasing program where I was responsible for monthly purchases of fourteen sister branches, resulting in massive monthly savings and increasing purchasing power.
„X Provide product support for outside sales and customer service departments, allowing fast response time when product issues arise, increasing company value to clients.
„X Track and maintain company credits owed to company by suppliers, insuring that all money owed by vendors is received timely, increasing the R.O.I.
„X Oversee and review damaged shipments/complaints. Saved company money by not paying for any product that was damaged then trying to get reimbursed at a later date.
„X Developed hazardous materials class according to state guidelines and trained all company employees.
1985¡V1990 Xpedx Ankeny, IA
Sales and Service Representative
„X Provide installation, service and training for operators on all types of graphic arts equipment. Maintained a positive company attitude and would prepare customers for a meeting with an equipment salesperson. Increasing company sales and profits on equipment and parts.
„X Attended many manufactures service certification schools to increase service speed and ability for better customer satisfaction and higher profits.
„X Responsible for sales, installation, and training of Itek Graphix typesetting equipment. Resulting in increased sales and profits.
Education:
2000 Hamilton College Des Moines, IA
„X Completed certification course for Microsoft A Plus
1983¡V1985 Wisconsin School of Electronics Madison, WI
„X Associate in Science Electronic Service Engineering degree
Skills:
See experience section
Reference:
available upon request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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