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| Desired Industry: Management |
SpiderID: 18278 |
| Desired Job Location: Peru, Illinois |
Date Posted: 1/10/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 01/14/08 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Obtain a position that allows me to utilize my skills and experience in a dynamic environment offering opportunities for personal and professional growth
Experience:
October, 1995 to December, 2007
OfficeMax - Peru, IL
CUSTOMER RELATIONS SUPERVISOR - Monitor performance, productivity and quality of such areas as Order Entry, Customer Service, Large Volume Accounts, Administrative Support, E-commerce, Statistical Reporting, Distribution Center Integration, Customer Relations Support, Product Information, Technology/Sourcing, Technical Support and Business Analyst supporting company initiative and project team member for business integration, communicate and administer policies and procedures, maintain records on associates’ job performance, payroll, and attendance, conduct team meetings, annual performance evaluations, salary recommendations, recruit and train department associates, communicate product and program updates and support management in problem resolution and special projects
January, 1995 to October, 1995
OfficeMax (Reliable) Ottawa, IL
TRAINING SPECIALIST/HUMAN RESOURCE ASSISTANT - Provide new hire and refresher training for call center associates and management staff, maintain training manuals for Order Entry, Customer Service and other departments as required, communicate new policies and procedures providing scripts and direction, conduct interviews with applicants, new hire orientation and benefit presentation, display individual and company positive feedback, handle routine inquiries regarding human resource matters and benefits, support management on special projects
March, 1993 to January, 1995
OfficeMax (Reliable) Ottawa, IL
CUSTOMER SERVICE REPRESENTATIVE - Interface with customers to resolve various problems in a timely, professional manner, maintain employee performance statistical reports for department, conduct Order Entry and Customer Service training, design forms for call center, support management on special projects
September, 1992 to March, 1993
OfficeMax (Reliable) Ottawa, IL
ORDER ENTRY REPRESENTATIVE - Accept and process orders received from customers via phone, fax, and mail, support management on special projects
Education:
Illinois Valley Community College
Oglesby, IL 1990 - 1992
FOCUS IN ACCOUNTING
Maintain 3.1 GPA on 4.0 scale
Ottawa Township High School
Ottawa, IL
HIGH SCHOOL DIPLOMA
Candidate Contact Information:
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