Clinical, Project Management, or Sales Support (Client Support) Resume

Desired Industry: Biotech	SpiderID: 18174
Desired Job Location: Poughkeepsie, New York	Date Posted: 1/7/2008
Type of Position: Full-Time Permanent	Availability Date: 01-07-2008
Desired Wage: negotiable
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
position in biotech organization, in either clinical, research, project management, or sales support role.

Experience:
KEYWORDS
project, support, client, global, clinical, analytical, prototypes, development, biotech, laboratory, sales, customer, communication, stakeholders, process improvement, competitive, quotations, guidance, change management, engineering, forecast, Excel, Word, Lotus, BRIO, RFQ, RFP

EXPERIENCE
IBM, Hopewell Junction, NY 1988 – 2007

Worldwide Sales – Project Manager / Sales Support 2007

• Client interface between sales and manufacturing. Assist sales in meeting monthly targets by providing quotations for customer resulting in new business, and manage project to successful delivery of prototypes. Participate in weekly sales reviews, process improvement teams, and supply chain reviews. Document revenue outlook and forecast information, and communicate changes. Update contracts with legal team.
• Provided competitive quotations to clients resulting in new business and increased profits
• Created client presentations, drive client’s quarterly business reviews and weekly status calls, and provided regular communication to management and key stakeholders
• Managed qualifications, timelines, and milestones.
• Contributed to improved revenue and profit growth through client support, sales support, engineering support (packaging components), and process improvement.
• Designed, developed, managed, coordinated, and implemented new procedures independently and as part of a team.

Worldwide Packaging and Test 1998 – 2007
Applications Engineer / Project Manager

• Package applications engineer and project/program manager for worldwide engineering and design team. Package engineering support for client or IBM module engineers. Packaging representative at weekly engineering reviews for new programs. Respond to request for quotations of new business from sales support team, providing package analysis including cost, price, and performance. Review and approve design and mfg documentation, release to manufacturing, ensure on time delivery.

MARY WALSH PAGE TWO

EXPERIENCE

Worldwide Packaging and Test 1998 – 2007
Applications Engineer / Project
Manager (cont.)

• Scheduled and approved designs and coordinated new product introductions which ensured delivery of quality products.
• Delivered global client engineering guidance to facilitate new and ongoing business relations.
• Supplied proactive guidance and change management to both vendor and internal manufacturing teams.
• Managed qualifications, timelines, and milestones.
• Contributed to improved revenue and profit growth through client support, sales support, engineering support (packaging components), and process improvement.
• Designed, developed, managed, coordinated, and implemented new procedures independently and as part of a team..
• Approved all bills of materials and drawings prior to release to manufacturing

World Wide Packaging and Test 1996 – 1998

• RFQ coordinator Quote system support for packaging engineers. Coordinate and review system updates with other IBM locations, generate executive review reports for monthly performance.

• Webmaster Independently created intranet and internet sites for project. Gather collateral, research layout options, define content, coordinate hyperlinks, obtain site legal approvals, publish website.

Supplier Quality Assurance 1993 – 1995

• Incoming Materials Analysis Wet chemistry, ICP, AA mass spec analysis, all incoming manufacturing materials for package manufacturing. Maintain tooling, develop new processes.

Materials Development 1988 – 1993

• Thin Films Development Tech in test and development. Thin films analysis, new materials development, lithography (photosensitive polyimides and photoresists). SEM analysis. Test verification of development hardware.

TECHNICON, INC., Tarrytown, NY 1987 – 1988
Biomedical New Product Development

• Systems Engineering Technician Protein analyzer development for biomedical equipment company. Prepare and run assays, reports, materials prep, specification writing, mechanical analysis of prototypes.

VARIOUS, Poughkeepsie, NY 1981 – 1987

Various Technician Positions

• Environmental Analysis Tech Wet chem and ICP mass spec. DEC, EPA protocols.

• Medical Technologist, various area hospitals. Blood bank, hematology, histology, chemistry. Specialty tests including RIA, electrophoresis.

Education:
BS Biology SUNY Geneseo
Project Management Coursework
ISO
Software including HTML, AIX, MS applications

Affiliations:
INTERESTS/COMMUNITY
• Recipient, President George Bush Volunteer Achievement Award 2005.
• Nominated for and graduate of Leadership Dutchess 2001, a non-profit training program for community leaders.
• Various volunteer positions with local nonprofits /schools / IBM Fishkill Women’s Network Group.

Skills:
Program/Project Manager with multiple years of experience on a cross-functional global team. Past positions include sales support, biotech development, applications engineering,medical technologist, manufacturing, and high-tech development. Proven excellent communications and analytical skills. Experience in successfully managing multiple projects concurrenty from design win through prototype delivery. Broad range of experience in a matrix environment, from client-facing to vendor, manufacturing, and development teams . Achieved or exceeded goals by establishing and managing positive relationships and communications with clients, teams, and suppliers. Additional experience includes website design, creation, and implementation; quality assurance; ISO audits;multiple software skills including Excel, MS Project, Word, Powerpoint, LIMS, BRIO, HTML, AIX,and others; and extensive analytical skills across medical, environmental, and development laboratories.

Additional Information:
KEY ACCOMPLISHMENTS

• Assisted sales team in winning several high revenue bids
• Recognized by several clients as key team member in delivering quality communication and information, resulting in increased customer satisfaction
• Key contributor for multi-site cross functional task force which reduced execution time on new programs by 30%.
• Reduced design, manufacturing, and test turnaround time by 20% as AE program manager on a high priority, complex program.
• Created and implemented an internal process utilized by global client support teams
• Software skills include Excel, PowerPoint, Word, BRIO, LIMS, MS Project, Lotus Notes, Lotus Freelance, Lotus 1-2-3, HTML, AIX

Reference:
provided upon request, some can be viewed at http://www.linkedin.com/in/marywalsh

Candidate Contact Information:

Name: Mary Walsh
Street: -	Phone: 845-229-0794
City: -	Fax: -
State: -
Zip: -
Web Site: