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IT Security / Management Resume
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| Desired Industry: Information Technology |
SpiderID: 18110 |
| Desired Job Location: Cleveland, Ohio |
Date Posted: 1/5/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 weeks from accepting a position |
| Desired Wage: 77000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Solutions-oriented, certified IT professional seeking to apply a strong combination of technical knowledge and management skills toward a new challenge. Recognized for delivering premium customer service for nine years as the on-site manager for key account, OfficeMax. Confident decision-maker accustomed to working in fast-paced, deadline-driven environments that demand an attention to detail, solid communication skills and no less than a 100% effort. Skilled problem-solver with a thirst for knowledge in information technology. A natural leader seeking a position with growth potential.
Experience:
National City Bank, Cleveland 9/07-Present
Network Technology Analyst II
Configure network equipment for the bank and mortgage branches
Maintain current configuration and support documentation of network equipment
Provide support to end-users experiencing difficulty with VPN and network security issues
Perform remote troubleshooting and problem determination on network devices
Create, update and escalate incident records
Communicate troubleshooting results & participate in process improvement of incidents
Advise management and lines of business on high-impact incident status
Coordinate the activities of Field Service technicians on branch incidents
Perform high-level analysis and reporting on incident records
Drive the activities of vendors in resolving data communication-related incidents
Participate in project-related activities
OfficeMax Inc / Crosscap Media Services / Nandorf Inc, Cleveland 1/06-1/07
Freelance IT Consultant
Conducted freelance software-hardware implementations, training and documentation
Vertis Communications, Shaker Heights 11/97-8/06
Site Manager Client Liaison
Served as on-site client liaison for almost 9 years at the OfficeMax corporate headquarters, a $50MM+ annual revenue-producing account
Responsible for all Vertis technology utilized by the client including, but not limited to: workstations, file servers, LAN/WAN connectivity and software applications
Frequently supervised team members toward the completion of various tasks.
Hands-on experience in all stages of application development efforts, including requirements-definition, design, architecture, testing, and support
From conception to implementation; single-handedly wrote application programs which streamlined work-flows by automating manual production processes
Effectively provided training to end-users of all skill levels
Authored training and support materials for proprietary software solutions
Successful in building a positive, win-win relationship with key account end-users, senior managers, executives and Vertis peers
Skilled at communicating IT concepts between technical and non-technical groups
Contributed toward yearly budgeting and technology planning
Provided 24 x 7 remote support from home office
Periodic, extensive travel for training and product development
Education:
Bachelor of Science
Kent State University, Kent, Ohio 5/93
Values-Based Leadership Training, Vertis Communications Inc.
Affiliations:
Professional certifications include:
CompTIA: Security+, Network+, A+, i-Net+
Microsoft: MCP, MCSE pending November, 2008
Apple: Apple Certified Help Desk Specialist (ACHDS)
Skills:
Microsoft Virtual Server
Citrix Presentation Server
Remote Desktop Connection / Timbuktu
F5 BigIP load balancers
HP Openview
Peregrine ServiceCenter
Active Directory
Virtual Private Network (VPN)
TCP, FTP, Telnet, SMTP, HTTP, POP3, DHCP
Workstation, Server & Network Security
Applescript, HTML, Visual Basic
Object-Oriented Programming
Reference:
Duke Smith
Director of Advertising Creative Services, InkStop Inc.
760 Beta Dr Mayfield, Ohio 44124 440.995.0200 x232 dsmith@inkstop.net
Jesse Howard
Manager of Advertising Systems, OfficeMax Inc.
263 Shuman Blvd Naperville, Illinois 60566 630.864.6020 jhoward@officemax.com
Greg A. Detweiler
Sr. Network Engineer, Jo-Ann Stores, Inc.
5555 Darrow Rd Hudson, Ohio 44236 330.656.2600 greg.detweiler@jo-annstores.com
Thomas S. Woznicki
Former Photo Studio Manager, Vertis Communications Inc.
3605 Warrensville Center Rd Shaker Hts, Ohio 44122 216.459.2581 tomswoz@nls.net
Additional References Available Upon Request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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