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Software Tester/ Hi-Tech Industry Resume
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| Desired Industry: Computer Hardware |
SpiderID: 17831 |
| Desired Job Location: Austin, Texas |
Date Posted: 12/19/2007 |
| Type of Position: Other |
Availability Date: immediate |
| Desired Wage: 50,000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
To obtain a software tester position with a hi-tech company.Join a company that has the necessary support framework required to achieve the highest level of performance potential and which rewards based upon meritocracy.
Experience:
2006-2007 District Education Manager
Educate Inc.Austin, TX
Managed 12 learning centers located within Texas, Nevada and Phoenix.
Conducted initial sales training of educational programs and center operations with new directors.
Performed quality assurance of educational programs.
Proactively recruited and hired new center directors and assistant center directors
Developed labor strategies that saved district $100K.
Share information at district meetings on new programs, new strategies to improve delivery of existing programs and other educational issues.
Worked with District Manager to provide support to center directors and directors of education with planning and producing team meetings, contests and implementation of all programs and project.
Coached center directors in delivering a quality customer experience throughout the customer life cycle.
Resolved complex customer issues related to sales delivery and product quality.
Monitor part-time labor of each center. Assist with hiring and training as needed. Assist Directors of Education with budget guidelines.
Monitor academic growth. Work with centers as an educational resource to provide high quality programming to meet the unique needs of every student.
Monitor parent conferencing. Work with centers to develop efficient and consistent methods of contacting parents.
2001-2005 Sales Manager Dell Inc.
Round Rock, TX
Managed inbound sales up to 20 reps; over 120% average attainments from FY03-FY06.
#1 team in service contract upgrades FY06 for outbound sales team.
Managed outbound sales team; achieved 25% week-on-week revenue growth.
Developed and trained sales and support teams for APOS and ARB Sales.
Managed various operational issues within the organization.
Performed quality assurance monitoring and analyzed call metrics to drive ultimate performance.
Resolved complex customer escalation issues related to sales delivery and product quality.
Drove coordination with cross-segment functions.
Worked on numerous escalations to enhance customer relations with global customers.
Created and implement standards for selling to resellers.
Managed offline sales representatives, online sales queue, technical sales and large opportunity sales representatives; generated $140M in annual sales as manager of the Dell Factory Outlet.
Gained repeat business from Small Medium Business (SMB), Large Corporate Accounts, Global, Education, Healthcare, State & Local and Federal customers.
Analyzed and worked with finance to establish sales quotas based upon Marketing Sales Plan.
Create and executed sales incentive plans for individual contributors and managers.
Finalized reporting to finance department for quota attainment and incentive payouts.
2000-2001 Sales Coach/Software Tester
Dell Inc. Round Rock, TX
Implemented training course for new recruits speeding profitability.
Worked with SMEs to determine business requirements.
Wrote script for end-to-end test scenarios.
Drafted and revised test plans and logged defects to assist with course of action.
Retested software for correctness.
Created first sales mentor program.
Created software training manual and materials for sales application.
1998-2000 Individual Contributor Dell Inc. Round Rock, TX
Averaged $1.5 M per quarter in computer hardware revenue FY99.
Became a million dollar sales rep within the 1st quarter on the retail floor FY99.
Launched an inter-segment relationship between Dell Factory Outlet and Dells Education sales segments.
1st quarter generated over $200K in sales revenue.
Set sales incentive program to Higher Education and K-12 reps for closed deals through the warm-lead referral system.
Maintained a tracking system to ensure proper sales credits were given.
1997-1998 Sales Specialist MetLife
TX Protects Austin, TX
Traveled to assigned locations to enroll State employees in Texas approved life insurance program.
Accurately completed applications and turned in necessary paperwork.
Close rate exceeded 30%.
Education:
1985-1988 Texas State University San Marcos, TX
B.S., Education Graduated summa cum laude; GPA 3.8/ Passed ExCet Exam
B.A., Public Relations and Business Administration; GPA cum laude status
2006 Columbia Southern University Online
Skills:
Results-oriented with 5 years management experience of which 4 years as call center manager. Established quotas and incentives, coached, user acceptance tester, trained, planning and tracking development of sales teams and projects.
Additional Information:
Professional Development:
Building Champions; Inspiring Champions; Maximizing Team Performance; Successful Manager at Dell; Driving Business Process Improvement; Proactive Coaching and Improving Performance; Managing Current Diversity Challenges; Interviewing Techniques; Legal Issues in Hiring: Discipline and Termination; Positive Employee Relations; Giving and Receiving Constructive Feedback; Information & Physical Security; Dell Privacy Policy; Dimensions, Data and STAR; Business Ethics; Preventing Sexual Harassment; Federal Trade Commission Regulation Certified K-12 Reading Specialist; Life Insurance Underwriter.
Awards & Recognition:
Rookie of the Quarter FY99; Manager of the Quarter FY04; BSD Women of Distinction for FY03; three time recipient of the ARB Peer-to-Peer Award; Silver and Bronze Customer AwardsFY05; Co-leader of Dell Diversity Maturity FY06; Dells Diversity Culture Council and Steering Committee FY06. Top Revenue Team FY07 Sylvan Learning Center, 2nd in overall Academic Achievement with US.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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