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| Desired Industry: Technician |
SpiderID: 17746 |
| Desired Job Location: Norcross, Georgia |
Date Posted: 12/14/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: open |
| Desired Wage: 35,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
To join a growing company where I can use my technical, mechanical, and or managerial skills, to enhance my career and contribute to the companys growth and development.
Experience:
Home Restorations - Self-Employed-2003- Present
Manage cash control, materials, estimations, planning, workers activities, customer relation and satisfaction
Responsible for own initiative and encouraging workers performance
IKON Office Solutions - Technical Specialist Manager-1999- 2003
Worked with 50-60 Canon field service technicians, 6 supervisors, and 3 area managers (4 technical specialist direct reports)
Insured distribution of technical publications
Performed problem solutions documentation
Issued problem resolution assignments
Conducted technical meetings (concerning; technical publications, new product introductions, common equipment failures, etc.)
Conducted in-field equipment trouble-shooting training, to enhance classroom training
Advised and assisted with digital copier/printer network installations problems
Preformed customer training for new product line on service issues
Reported directly to Southeast VP of service
IKON Office Solutions - Area Field Manager-1995-1999
Responsible for 25-30 field technicians and two field supervisors (direct reports)
Assembled and monitored statistical production information using Excel, Monarch, and other software
Performed annual reviews and coached performance in between
Conducted monthly meeting to my direct reports (concerning; production, work conditions, technical concerns, training needs, etc.)
Scheduled training for direct reports
Developed territories and territory management procedures
Participated in quarterly division meetings, presenting in front of an audience of approximately 150 service personal (concerning; employee recognition, division profits, policy changes, etc.)
Acknowledged for maintaining high performance levels and team moral while also performing the duties below.
Southern Copy Machines (became IKON Office Solutions) - Area Field Manager - 1990-1995
Responsible for 16-20 field technicians and two field supervisors
Monitored and resolved dilemmas with response time issues
Preformed field inspections on customer satisfaction
Reviewed and evaluated P&L with General Service Manager
Conduced performance reviews for direct reports
Substantial contributor to the growth and favorable working conditions in service department
Southern Copy Machines - Field Supervisor-1987-1990
Supervised 6-10 field technicians
Advised and assisted with difficult equipment problems, customer concerns, territory management, inventory control, personal issues, etc.
Conducted field inspections on equipment and customer satisfaction evaluations
Maintained high performance and team cohesiveness
Southern Copy Machines - Field Service Technician-1984-1987
Responsible for service/maintenance/installation of equipment and customer service in a certain area
Recipient of many Tech of the Month awards and contest winnings
Byers Engineering - Repair Technician-1982-1984
Repaired inter-graph equipment (some to board level)
Operated inter-graph equipment
Drew plats to be stored
Education:
East Atlanta High School
High School Diploma
DeVry University
A.S.E.E.T. ( Associate of Applied Science in Electronics Engineering Technology )
B.S.E.E.T. ( Bachelor of Science in Electronics Engineering Technology )
Skills:
Efficient in:
Digital copier/printer network installation
PowerPoint, Monarch, Excel, Word, Visual Basic, etc
Minolta, Ricoh Sharp copiers and other office equipment
Candidate Contact Information:
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