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District managment, Training, Operations Resume
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| Desired Industry: Management |
SpiderID: 17718 |
| Desired Job Location: Boston, Massachusetts |
Date Posted: 12/13/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/31/2006 |
| Desired Wage: 60000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: |
Objective:
Area operations, Training, District Manager
Experience:
617-325-2555 ¨ 1218 VFW Parkway, #52 ¨ West Roxbury, MA 02132 ¨ mrg4244@aol.com
MARK GOLDBERG
SUMMARY
Results-oriented management professional with extensive experience emphasizing training, sales, marketing, and operations. Track record of success in increasing revenues, reducing customer claims, retaining key personnel, and streamlining operations. Effectively manages and motivates teams to meet and exceed goals, through coaching, counseling and correcting, while maintaining strong communications at all levels, and increasing sales, and customer service levels.
AREAS OF EXPERTISE
Operations Management Problem Solving Ensured Policy Compliance Sales & Sales Forecasting
Product Development Quality Management Financial Analysis & Planning Market Development
Franchise Operations Customer Service Loss Prevention & Control Training & Development
SELECTED HIGHLIGHTS
Increased sales by more than 20% at two Jiffy Lube locations while building out three additional facilities, increased sales in over 175 locations, as a Regional Trainer/ District Manager.
Teamed with service center management and staff to ensure a win/win environment, which reduced staff turnover by over 25% and customer claims by more than 30% region wide.
Provided on-site training and motivational seminars to upwards of 2,000 personnel at 175 locations.
Boosted profitability by implementing a management by objective (MBO) process making all staff accountable., and increasing sales through use of a program which made tomorrows sales today.
PROFESSIONAL HISTORY
Rosies Bakery and Cafι
General Manager 2007
Oversee all operational aspects of the business including, procedures, ordering, inventory controls, payroll, scheduling, hiring and firing, standardizing operations and product selection
Found ways to lower food cost 8% while improving product lines, increasing customer service, and sales
Cafua Management, dba Dunkin Donuts
Multi Unit Manager / General Manager 2006
Oversaw payroll, ordering, employee development, hiring, training and reviews
Established goals and objectives for all managers at five locations which resulted in a dramatic increase in sales
Marcher Inc. dba Subway of West Newton
Owner/Operator 19962005
Oversaw the design and set-up of a Subway sandwich shop
Managed purchasing, in-house media and marketing, hiring and training, daily operations, inventory, and financial reporting
Increased sales from zero to $9,000 per week average
New England Jiffy Lube
District Operations and Training Manager 19921995
Supervised operations and training functions for five locations, including three new stores
Developed an equipment and inventory master list
Restructured employee training and orientation programs
Increased sales by 25% and reduced staff turnover by 15%
American Oil Change
Senior Regional Operations/Training Manager 19911992
Directed operations and exceeded forecasted sales at each of the 30 locations for the largest franchisee in the eastern United States
Oversaw District Managers and developed operations and customer service strategies for a zero-defect program
Created and implemented an employee training and orientation program, which established goals to increase sales by 30%, and reduced claims by 30%
Jiffy Lube International
National Regional Field Trainer/District Manager 19861991
Developed a podium reference guide and managed operations including full P&L responsibility and inspections of 30-60 locations
Served as the Regional Trainer for 175 service centers
Established and ensured compliance with all policies and procedures
Assisted in employee recruitment as well as the setting of goals and standards
Developed and exceeded annual sales budgets and forecasts at all locations across the region
EDUCATION
B.S. Business Administration - Nathaniel Hawthorne College
Education:
BS/BA with minors in English and Art
Affiliations:
Vice Chancellor Commander Knights of Pythias Damon Lodge
NE Sinai Hospital Men's Club Board
Skills:
MARK GOLDBERG
1218 VFW Parkway Unit # 52
West Roxbury, Ma 02132
617-325-2555
mrg4244@aol.com
Dear Ms/Sir,
I have extensive experience emphasizing training, sales, marketing, and operations. I am writing to introduce myself for a District / Management Role. My qualifications include expertise in; problem solving, people, product development, quality management, standards compliance, financial planning, and market development. I also have strong communications and multi unit skills. I am confident in my ability to add value to your team, through the utilization of my positive reinforcement training and management style, the stressing excellent customer service, building sales, and operational compliance
Most recently in my career, I owned and operated a Subway sandwich shop, overseeing the restaurant from start-up, including design and set-up, and daily operations, and was a DM for 5 Franchised Dunkin Donuts locations. Previously, I served as senior regional operations and training manager for American Oil Change as well as a national regional field training manager and district manager for Jiffy Lube International. In these roles, I directed operations at 30-60 stores and developed training programs for all levels of personnel and management.
Highlights from my career include:
* Increasing sales by more than 20% at two Jiffy Lube locations while building out three additional facilities.
* Teaming with service center management and staff to ensure a win/win environment, which reduced staff turnover by over 25% and customer claims by more than 30% region wide.
* Providing on-site training and motivational seminars to upwards of 2,000 personnel at 175 locations, while increasing sales system wide.
* Boosting profitability by implementing a management by objective (MBO) process making all staff accountable.
May I suggest we discuss my credentials at length, at your earliest convenience? I may be reached at 617-325-2555 or 6178-512-9440.
Sincerely,
Mark Goldberg
Reference:
617-325-2555 1218 VFW Parkway, #52 West Roxbury, MA 02132 mrg4244@aol.com
MARK GOLDBERG
BUSINESS REFERENCES
Rick Buttner, Director of Quality & Management
Independent Purchasing Co-Op for Subway Franchisees
92000 South Dadeland Boulevard, Suite 705, Miami, FL 33156
888-445-9239 rbuttner@ipcoop.com
John Hinds, National Accounts, Prepared Foods Group
Tyson Foods
163 Hancock Street, Manchester, NH 03101
603-493-2512 john.hinds@tyson.com
Ann Boyle, Research and Development
Eric Wolfe, International Product and Quality Manager
Subway Headquarters
Bic Drive, Milford, CT 06460
800-888-4848 x1361 boyle_a@subway.com,
800-888-4848 x1133 * wolfe_e@subway.com
PERSONAL REFERENCES
John McNally, Board of Health Director
City of Newton
1294 Centre Street, Newton, MA 02459
617-552-7058
Pauline Churwin, Assistant Clerk Magistrate
Cambridge District Court
40 Thorndide Street, Cambridge, MA 02141
617-494-4300 x114
Mr. Steve Forbes, Friend for 12 Years
155 Ashford Lane Waterbury, VT 05673
802-238-1906 * 802-244-0820 steveforbs@aol.com
Candidate Contact Information:
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