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| Desired Industry: Information Technology |
SpiderID: 1765 |
| Desired Job Location: Belleville, New Jersey |
Date Posted: 1/25/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 1/21/2005 |
| Desired Wage: 85000+ |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Project/Support Manager with 15+ years of professional experience. Consistently rated ‘excellent’ on performance evaluations by both superiors and direct reports. Recipient of several merit awards/bonuses for outstanding Project Deliverables that outperform established budget and man-hour metrics. Respected project planner and team mentor with excellent work ethic.
Experience:
1/2003- 5/2004 Field Services Manager
· Managed 98 employees at 15 regional locations supporting Desktop PC’s, Lan and Telecommunication systems.
· Relocated corporate offices for Client, successfully moving 450 end users, 1000 pieces of PC and Network hardware to a new location in 48 hours. Planned and facilitated an upgrade to Voice of IP, fiber optic network architecture and deployment of 450 new laptops during the move.
· Instituted remote scripting program to counter 5 large- scale virus attacks, remotely installing necessary patches to ensure network security. Recognized by upper management team for a project plan/execution that resulted in an estimated cost efficiency of $600,000 over 3-month period.
· Piloted custom vendor/software program for 6 separate clients, coordinating vendor driven installation of unique software images for each hardware unit prior to delivery, negotiating a reduced vendor billable while increasing internal service- level metrics.
· Project planning/management, budget recommendations, and resource allocation.
6/2000-1/2003 Client Services Manager
· Managed 25 employees for 24/7 client service department charged with supporting 2600+ end users
in 3 major corporate campuses and 65 remote offices.
· Restructured department of 25 by deploying cross-functional training program, ensuring
employee proficiency in both network and user support; resulted in increased department efficiency
metrics while decreasing service ticket requests for the first time since department’s inception.
· Responded to virus attacks with network-wide installation of Symantec Norton Anti-Virus
Enterprise Server software.
· Increased service level productivity rating from 93.5% to 99.9%, decreased departmental operating expenses by 40%
· Instituted first inventory software, established departmental service metrics/goals.
· Highest company-wide employee retention rate; recognized for skilled utilization of manpower
during company manpower reduction phase
· Recipient of 2 merit-awards/ bonuses for departmental achievement.
12/1998-6/2000 Network Engineer, Responsible for maintenance and restoration of Cisco gigabit fiber network; configuration of Cisco 2900, 3500 and 4800 switches; conducted network upgrade- 10/100 copper to copper gigabit system.
· Configured and maintained network connectivity for 1000+ workstations; Maintained WINS/DHCP servers.
· Transitioned department to service call tracking system.
2/1981-10/1998 Project Manager
· 17-year career marked by 5 successive promotions, culminating in appointment to executive project planner/manager for international computer controlled oil conservation system.
· Responsible for 100+ employees and multi-million dollar operating budget.
Education:
Education
· NJIT- New Jersey Institute of Technology- presently continuing education in computer science coursework
· Leight Nautical College, Scotland- computerized nautical activity control
Skills:
Certifications
· MCSE- Microsoft Certified Systems Engineer
· CCNA- Cisco Certified Network Associate
· CNA- Certified Novell Associate
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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