Customer Service Representative Resume

Desired Industry: Clerical/General Office	SpiderID: 17537
Desired Job Location: wilmington, Delaware	Date Posted: 12/5/2007
Type of Position: Full-Time Permanent	Availability Date: 12.10.2007
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
Obtain a customer service/clerical position in an organization where i can utilize my anatycal abilities, as well as maintain department functions in order to sustain an effective and efficient office structure while meeting organizational goals

Experience:
Florida Industrial Products

Receptionist/Bookkeeping

Had the ability to learn and experience bookkeeping. Had the chance to use my strong organizational skills and proficiency in Microsoft office and accounting software. Handled all accounts receivables, payables, utility billing, and kept records of clienteles. Was responsible for the efficient operation of the organization. Focused on the need of the material needed in the company. I was also responsible for unloading incoming material, processing paperwork, preparing, orders for shipment, and handled special projects given to me. Prepared monthly billings and statements.

PNC Bank

Bank Teller Representative

Accurately conducted all credit and debit transactions in compliance with established bank policies and procedures. Kept proper cash supply on hand and prepared daily proof records while maintaining an acceptable difference record. Delivered excellent service to all bank customers. Met teller's sales referrals goals and actively participated in sales promotions. Referred customers to other bank staffs for problems resolutions. Assited customers with a variety of products and services. Cash handling experience, strong computer skills and excellent organizational skills. Provided services such as check sashing, deposits and withdrawals.

Hewitt Associates

Customer Service Representative

Compiled with ledgers for employee that wanted to select their medical coverage's, handled bank notes and account transactions. Prepared correspondence and applications for new employees from different companies. Maintain organizational functions such as; Operating and sustaining office equipment, ordering supplies, and dispatching maintenance personnel when required. Typed and distributed memorandums to all employers and tenants. Also answered customer inquiries and disputes.

OCPS Design & Construction

Secretary/Receptionist

Responsibilities included greeting and assisting clienteles, childcare and accounts receivables and card bookeeping. Handled switchboard operations and typed correspondence. Maintained departmental files and assisted in mergers during campaign season. Scheduled meeting for clienteles from different schools.

Fytech

Fronter

Temporary position which provided me the opportunity to work directly with the executive director of the company for Spanish speaking customers with credit card debts. Provided assistance with telephone inquiries, coordinated and helped working with banks. Handled sending out letter to advertise the company. Maintained all customers information files, prepared qualifications statement for lowering interest rates on credit cards and worked with cash.

Education:
High School Diploma
OakRidge High School
Orlando, FL, 32839

Skills:
Certification in Business software training and Business software applications. These classes trained me to work with Microsoft word, processing, excel, access, powerpoint, and lotus notes 1,2,3.Type 55wpm and familiar with all office related equipment. Knowledgeable of Microsoft word, works, excel, access, power point and lotus notes 1,2,3,.
Fully bilingual (Spanish and English) ability to speak, write, and read both languages.

Reference:
Florida Industrial Products
Hewitt Associates
PNC Bank

Candidate Contact Information:

Name: keymilis Laureano
Street: -	Phone: 302.544.4202
City: wilmington	Fax: -
State: Delaware
Zip: -
Web Site: