Customer Service Manager - Multiple Job Offering Resume Search
Customer Service Manager - Multiple Job Offering Resume Search
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Customer Service Manager Resume

Desired Industry: Multiple Job Offering SpiderID: 17479
Desired Job Location: Fontana, California Date Posted: 12/3/2007
Type of Position: Full-Time Permanent Availability Date: ASAP
Desired Wage: 55000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: None Willing to Relocate: No


Objective:
To obtain a position that will allow me to utilize my strong customer service experience in a management position within your organization.

Experience:
1998-2007
Weldlogic Inc./Processlogic Inc. Newbury Park, CA
Sales Administrator
„X Created new division of product sales within manufacturing company.
„X Reported directly to the president for daily reports on status of new division, customer service and database transfer
„X Support for service & production departments.
„X Responsible for training customer service department.
„X Market research
„X Restructured customer service department for better efficiency.
„X Responsible for purchasing and maintaining inventory.
Diamond Ground Products Inc. Newbury Park, CA
Customer Service & Sales Manager
„X Supervised customer service staff on day to day duties.
„X Doubled annual sales within one year of employment.
„X Responsible for generating new sales accounts out of prospects as well as maintaining existing customer accounts.
„X Restructured sales and service department which resulted in doubling of annual sales and optimum customer retention.
„X Responsible for obtaining government contracts as well as negotiating terms for renewal. Major companies include: GM, Maytag & US Army.
„X Responsible for hiring and training new employees.
„X Trouble shooting for customer service issues.
1995-1998 Sunquest/Suntrips Inc. San Jose/Los Angeles, CA
Inside Sales Coordinator
„X Liaison between outside sales representatives and southern California travel agents.
„X Administrative support to the president of sales and marketing.
„X Responsible for leading team of 30 associates for database maintenance of over 100,000 customers.
„X Special projects required between satellite and corporate office.

Education:
• 1995-1997 Moorpark College Moorpark, CA

Skills:
• Windows XP/Excel/Outlook/Macola/Goldmine/Logibro/ACT/Power Point
• Typing 65 WPM
• 10 Key by touch

Candidate Contact Information:
Name: Tommie Serrano
Street:    - Phone: 9094281704
City: Fontana Fax:    -
State:    -
Zip:    -
Web Site:


    



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