Computer Tech/Help Desk Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 17422
Desired Job Location: Lawton, Oklahoma	Date Posted: 12/2/2007
Type of Position: Full-Time Permanent	Availability Date: January 7, 2008
Desired Wage: negotiable
	U.S. Work Authorization:
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Computer Specialist in Local Area Networks, Computer Technician, or Customer Support

Experience:
January, 1997 – December, 2005 (Retired)
Defense Finance & Accounting Service (DFAS)
Lawton, Oklahoma

Computer Specialist - Local Area Network
GS0334/11 - GS2210/11

** Maintained various file servers running Novell 5.1, Windows, and Exchange for office automation software, print & file services, and email.
** Install new software, backup servers, recommend and test software, support/train end users, troubleshoot/repair/replace PCs and components as required.

** Provided Help Desk support approximately 300 end-users and 50 training PCs with on-site help, maintenance, repair and training for software; primarily MS Office 97/2003 and Exchange/Outlook 2000/2003 software, Windows 2000 and Windows XP workstations, and custom accounting software.
** Serve as liaison between the Lawton Field Site and Operations Management Branch in Ohio and Engineering Platform Team in Florida when resolving network-wide problems and implementing new procedures and projects. Coordinate with DFAS Center in Indianapolis, IN when resolving DFAS policy issues.

October, 1990 – January, 1997
Communications & Electronics Command, Fire Support Software Engineering Center
Fort Sill, Oklahoma

Computer Specialist - Software Engineering Analyst/Project Manager
GS0334/12

** Served as software engineering analyst for multiple tactical computer systems to include Forward Entry Device/Forward Observer System, Initial Fire Support Automated System, Advanced Field Artillery Tactical Data System, TACFIRE, FIREFINDER, and Multiple Launch Rocket System.
** Reviewed all software requirement documents, proposed changes, and interoperability specifications and coordinated with various government contractors such as Telos, TRW, SAIC, and Litton to ensure interoperability between automated fire control and command and control systems.

** Served as member of Technology Steering Committee to review, test, and suggest new hardware and software developments in the civilian community.

** Conducted briefings to US Government officials and commercial contractors on systems requirements and status of ongoing projects.

August, 1986 – September, 1990
Information Management Office, United States Army Field Artillery School
Fort Sill, Oklahoma

Computer Specialist - Software Analyst
GS0334/11

** Tested commercial hardware and software and developed standards for all directorates at the US Field Artillery School.
** Installed first local area networks at Fort Sill in three major directorates.

** Established training centers and plans of instruction for computer courses in basic computer skills and office automation software for Officer Basic, Officer Advanced, Warrant Officer, and Non-Commissioned Officer courses, and general end users of all directorates.

** Wrote computer programs to meet individual requirements of various directorates when no automated solution was commercially available.

** Presented formal briefings to US Field Artillery School Commandant, Fort Sill Post Commander, and other U.S. Government and civilian dignitaries on completed and ongoing projects.

February, 1987 – June, 1999
Short Term Adult Education
Great Plains Area Vo-Tech School, Lawton, OK

Computer Software Instructor

** Taught evening classes to adult students. Classes included multiple versions of WordPerfect, Lotus 1-2-3, Excel, and Novell Local Area Network Administration 3.11 and 4.1.
** Developed all course materials to include, Lessons Of Instruction, training objectives and goals, and student handouts.

Education:
1989–2004

** 1200+ hours of computer related training to include Microsoft Exchange Administration (5.5/2000/2003), Novell 3.11/4.11/5.1 Networking, Windows 2000/2003 Server Administration, Windows NT/2000/XP desktop operating systems, Microsoft Office 97/2000/2003, and Security in Computer Networks.
** 80 hours of non-computer training to include Management Thinking Skills, AMA Needs Analysis, Effective Writing, Customer Service, and. Productivity Enhancement Methods.

Specifically:
Security in Computer Networks - 40 hrs - Mar 25-Mar 29, 1996
#520 - IntranetWare: 4.11 Administration - 40 hrs - Mar 03-Mar 07, 1997
Electronic Data Access - 8 hrs - Mar 10, 1997
#525 - IntranetWare: 4.11 Advanced Admin. - 24 hrs - Mar 24-Mar 26, 1997
#804 - IntranetWare: 4.11 Install & Config - 16 hrs - Apr 28-Apr 29, 1997
#803 - Administering Microsoft Windows NT 4.0 - 24 hrs - Sep 17-Sep 19, 1997
#922 - Supporting Microsoft Windows NT 4.0 - 40 hrs - Core Technologies - Sep 22-Sep 26, 1997
#1026 - Microsoft Exchange Server 5.5 Concepts/Admin. - 40 hrs - Apr 26-Apr 30, 1999
DOD INFOSEC Awareness - 8 hrs - Sep 17, 2000
Operational Information Systems Security - 8 hrs - Jan 3, 2001
#2151 - MS Windows 2K Networking and Operating System Essentials - 24 hrs - Jun 18-Jun 20, 2001
#2152 - Implementing W2K Professional and Server - 40 hrs - Jul 23-Jul 27, 2001
#560 - Novell 5.1 Administration - 40 hrs - Aug 20-Aug 24, 2001
#570 - Novell 5.1 Advanced Admin - 40 hrs - Sep 10-Sep 14, 2001
#1572 - MS Exchange 2000 - 40 hrs - Sep 17-Sep 21, 2001
#2272 - Implementing & Supporting Windows XP Professional - 40 hrs - Mar 17 - Mar 21, 2003
#2274 – Managing a Microsoft Windows Server 2003 Environment – 40 hrs – Aug 9-Aug 13, 2004
#2400 – Implementing and Managing Microsoft Exchange Server 2003 – 40 hrs – Jan 10-14, 2005
#2275 – Maintaining a Microsoft Windows Server 2003 Environment – 24 hrs – Jan 24-26, 2005

Affiliations:
none

Reference:
Ernie Green
Avon, OH.
epgreen@centurytel.net
1 440 610 3730

Stephanie Mendia
Lawton, OK.
stephanie.mendia@faa.gov
1 580 355-5963

Christine Rhines
Lawton, OK.
calr550@sbcglobal.net
1 580 353 8295

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