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| Desired Industry: Management |
SpiderID: 17322 |
| Desired Job Location: Orlando, Florida |
Date Posted: 11/27/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/27/2007 |
| Desired Wage: 50000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Experience:
Experience with successfully managing direct reports as well as cross-functional teams, developing and training staff; establishing and monitoring productivity goals; and leading teams on key projects. Proven ability to manage account relationships. Experience with presenting to senior management, representing management in discussions with other departments within the company, interacting with customers, and training and assisting new employees. Established leadership skills gained while shadowing upper levels of management.
Education:
DeVry University
Orlando, FL
Bachelors Degree – Technical Management, Sales and Marketing
GPA 3.8 – October 26, 2007
Seminole Community College
Sanford, FL
Associates Degree – General Business
GPA 3.2 – May 5, 2006
Affiliations:
JPMorgan Chase Card Services
Lake Mary, FL
2001 – 2007
Team Manager
~Coach and develop a team of 18 to 20 advisors
~Maintain high levels of employee satisfaction
~Positively motivate a team of advisors to achieve department goals
~Monitor and calibrate call quality to promote customer satisfaction
User Acceptance Testing Analyst – Business Software QA Team
~Write and execute scripts for software regression testing
~Verify test results and document defects
~Coordinate with Business Analysts and Software Developers to repair defects
High Net-Worth Cardmember Care Unit – Executive Assistant
~Manage escalated account inquiries and supervisor calls
~Administer coaching and feedback to advisors
FedEx
Orlando, FL
2000 – 2001
Senior Customer Account Services Agent
~Assisted customers with billing questions and adjustments
~Researched account history, delivery commitments and payment issues
United Healthcare
Maitland, FL
1999 – 2000
Claims Processor
~Researched, input and processed medical claims
Crump Insurance Services of Florida
Casselberry, FL
1997 – 1999
Assistant Account Coordinator
~Responsible for set-up of new and renewal insurance policies
~Verified accuracy of policy terms and process endorsements
Toys R Us
Altamonte Springs, FL
1994 – 1999
Customer Service and Sales Associate – Seasonal
~Responsible for maintaining break schedule for front end associates
~Ensured customer purchase and return needs were satisfied
~Verified inter-store availability for customers requesting a specific item
Skills:
Technical skills: Microsoft Windows; Microsoft Office – Word, Excel, PowerPoint, Publisher, Access, Outlook; Fax; Scanner; Copier; Digital Camera.
Personal skills: Intelligence, ability to learn quickly; Ability to make good decisions quickly; Analytical, inquiring, logical-mindedness; Ability to work well under pressure and willingness to work hard; Competitiveness, enjoyment of challenge; Ability to apply oneself to a variety of tasks simultaneously; Thorough, organized and efficient; Good time management skills; Resourceful, determined and persistent; Imaginative, creative; Cooperative, helpful, objective and flexible; Superior listening skills; Sensitive to different perspectives.
Additional Information:
Volunteer Experience:
Team One – Chase Community Relations Network
Lake Mary, FL
Volunteer, 2001 – 2007
Advisory Board Member, 2006 – 2007
Girl Scouts – Citrus Council
Casselberry, FL
Junior Troop Co-leader, 2005 – 2006
Boy Scouts – Central Florida Council
Casselberry, FL
Pack Committee Chairperson, 2003 – 2005
Den Leader, 2002 – 2005
Reference:
Available upon request
Candidate Contact Information:
| Name: Heather Roeder |
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| Street: - |
Phone: 407-375-0976 |
| City: - |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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