IT Manager/Director Resume

Desired Industry: Healthcare	SpiderID: 17284
Desired Job Location: Dallas, Texas	Date Posted: 11/25/2007
Type of Position: Full-Time Permanent	Availability Date: 2 weeks notice
Desired Wage: 135k
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained:	Willing to Relocate: Yes

Objective:
Director level position where I can make a positive impact immediately

Experience:
Major Health Care Services Corporation
February 2007 – Current
Director, Health Care Provider Systems

Leader of a team of 40 developers and analysts responsible for the application development and production reliability of the plan’s provider management systems

Developed a road map for system modernization from the legacy Power Builder and CICS based solution to a future distributed Java web architecture

Developed relationships and partnered with business customers to develop and maintain solutions that improved and supported critical business process

Responsible for all aspects of staff development including recruiting, performance appraisals, staff training, coaching, prioritizing work, planning, delegation, status reporting, and budgeting

Implemented production reliability processes using system metrics and a daily reporting process to identify the current and probability of future system health

EDS
July 2006 – February 2007
Senior Java Architect/Consultant

Architected an enterprise class web solution providing health insurance client’s with a platform for bill review and re-pricing

Reviewed business design defined by Business Analysts and Subject Matter Experts, defined a technical solution, and composed technical design documents

American Airlines
April 2006 – July 2006
Java Architect Consultant

Refined the software development process implementing a Scrum methodology.

Composed Technical Design Specifications implementing a variety of enhancements to the current business requirements

Developed Java kiosk based self services applications using IBM CUSS, CDS, and JAS.

ACS
August 2005 – March 2006
Software Development Director

Identify, recommend and deliver business technology solutions, ensuring solutions meet company objectives and enable strategies

Set and maintain expectations with executive sponsors / committee on all IT matters such as operations (availability, response, etc) and Project Management (timelines, delivery, cost)

Ensure IT meets expectations on projects, service levels, budgets, and attainment of company goals

Define, architect and execute the organizational and system requirements to fulfill IT Business Strategy and its execution

Manage the operating budget and continuously improve the organization to deliver better results, at less cost, wherever possible

Provide technology advice leadership and vision for the organization

Assist in the development of a world class team and organization

Defined and Implemented software development and deployment processes for the complete Software Development Life Cycle (SDLC).

Designed, assembled, and managed a software development team responsible for a variety of government document management, internet delivery, and production control systems.

Consolidated a disparate variety of application systems assembled through mergers and acquisitions reducing support costs and simplifying the product portfolio.

Working in concert with the Customer Care Director, implemented a multi-tiered support escalation and knowledge management program focused on delivering rapid response to customer issues.

Aegis Consulting
December 2001 – August 2005
Chief Technology Officer (CTO)

Directed a staff of 25+ software engineers and project managers to maintain and enhance corporate systems to support over 500 locations and associated team members.

Directed the development of integrated strategies and processes within the technology department.

Oversaw the project management, communication, scheduling, and testing, of all corporate systems software and hardware.

Provided effective leadership through the development of clear priorities, effective communication and a vision for what needed to be accomplished

Ensured that systems projects met established time and cost parameters and administer / control departmental and project budgets.

Selected, developed, and motivated subordinate staff to ensure resources were available to provide quality services and on-time performance for the department or business units supported.

Implemented performance management, mentoring and coaching of team members to maximize retention and ensure their skills and competencies match business needs.

Conducted frequent performance reviews and feedback to team members to ensure they were aware of development needs and improvement opportunities.

Partnered with finance, field operations, marketing, product development and other departments to create and maintain programs which facilitated profitable sales growth.

Closely managed expectations with chief and business partners regarding resources and time, and communicated clear priorities and objectives within the team.

Managed significant numbers of vendors for application hosting, hardware, software, and professional services.

MBNA
January 2001 – January 2002
Development Manager, Consultant

Architected n-tier/DNA based on-line workflow systems used to track work in progress, employee performance, postage reconciliation, product billing, and plastic manufacturing with IIS, MTS, and Oracle.

Collected and composed detailed business and technical documentation outlining business requirements, system design, testing procedures, and implementation planning.

Presented newly developed solutions, cost benefit, and return of investment to business management and executive staff.

Trained a new team of developers with no previous DNA development experience.

FreightPro.com
February 2000 – January 2001
Manager, Web Development

Used ERD and OOD to design a central MS SQL database to persist order data, pricing matrices, customer records, and vendor information. Implemented physical servers, Windows 2000 operating system, and MS SQL software, Deployed the new database schema to the server farm.

Built and managed a contractor based team of project managers and developers.

American Heart Association
August 1999 – May 2000
Business Applications Consultant

Defined Intranet, Extranet, and Application Development Architecture documents outlining standards and possible future migration paths for the organization.

Followed Microsoft Solutions Framework as the methodology for all phases of development, testing, staging and production.

Documented and presented general web vision and individual technology components to executive management.

Andersen Consulting (Accenture)February 1997 – August 1999
Consultant

Followed Method/1 as the methodology for all phases of development, testing, staging and production.

Architected CTI solutions for international multi-site call centers using Genesys T-Server and Edify IVR.

Developed server based applications to integrate disparate call center systems such as Nortel Meridian PBX, Genesys CTI, Lotus Notes, and MS SQL.

Built a reporting intranet for call center managers and supervisors using ASP, HTML, JavaScript, IIS, and MS SQL.

Wrote technical documentation supporting system integrations and releases. (Business cases, return of investment, technical architecture, functional requirements, and training documentation)

Skills:
Big-5/Accenture Veteran

Managed teams of various sizes from a small three person team at a dot com startup to an organization of 45 employees at large IT services firms.

Ability to establish strong relationships, optimize business strategy, and develop teams.

Vast years of experience in numerous programming languages, application platforms, architectures, and project methodologies

Far surpassed corporate expectations in a number of technology consulting, software development and management roles.

Expert at building and managing custom workflow solutions that optimize operating procedure while providing management a unique view of business dynamics.

Strengths include business aptitude, problem-solving techniques, technology acumen and exemplary relationship management skills to provide unique solutions to difficult business problems while reducing operating costs.

Effective leader developing clear priorities, an effective strategy, and communicating the vision to the organization.

Understands how to select, develop, and motivate staff ensuring performance well within time and cost parameters.

Reference:
Upon Request

Candidate Contact Information:

Name: Mark Bonham
Street: -	Phone: 972-822-8576
City: -	Fax: -
State: -
Zip: -
Web Site: