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Field Support Service Engineer Resume
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| Desired Industry: Information Technology |
SpiderID: 17168 |
| Desired Job Location: Mesquite, Texas |
Date Posted: 11/17/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 23.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
ζ Proven track record of sales and service achievements.
ζ Excellent Customer Service and Security back ground.
ζ Exceptional prospecting, presentation, closing, and follow-up skills.
ζ Excellent organizational, communication, management, and relationship building ability.
ζ Extremely self-motivated to achieve company goals and objectives.
ζ A team player who is detail-oriented, and always finds a way to succeed.
Experience:
Sarcom,Inc At Local Dallas Branch IT Sector
Field Engineer\ Server Side Support Hardware Hp Prolaint Server Support
Started September 2006, - November (2007)
Sr.Field Engineer \Server Side Support Hardware Hp Prolaint Server Support
Serving Major Accounts like Government offices, PepsiCo, Etc.
« Serving HP Color Laser Printer , Monochrome Laser Printer
« Installing Routers, Switches, Wireless Routers.
« Installing Server Hardware, Running Server diagnostics.
« Trouble Shooting Servers, Laptops, Desktops, and Workstation for HD\SW errors and problems.
« Upgrading Software image, re imaging server, laptops, desktops, and workstation
« Laptops, Workstation, Desktops, Servers.
« Supporting Micro soft Office 97-2003, Windows 95-Vista.
« Supporting Micro soft Word, Excel , Access , Power Point , Front Page
Over (8 yrs exp)
« Supporting Lotus Notes, and other Server no Server related OS.
« Break fix, Troubleshooting, Repairing, and Networking Laser Printers & PC
« Ordering Parts & Installing Parts \Follow up with Clients
« Opening and Closing Tickets
« Keeping paper works of all calls and parts list
« Documenting Call Logs weekly and monthly
« Maintaining SLA on each account
Education:
EDUCATION
NATIONAL EDUCATION CENTER INSTITUE OF TECHNOLOGY, DALLAS, TEXA
Associate in Electronics Engineering Technology Graduated in April 1989 GPA 4.0\3.89
NRI SCHOOL MCGRAWHILL CONTINUTING EDUCATION CENTER WASHINGTON, DC
A Diploma Course in TELECOMMUNICATION TECHNOLOGY Completed in 03\93-03\94 GPA 4.0\2.991. Courses taken: LAN|WAN\MAN Networking\Telecommunication Concepts.
The School of Computer Training (PCDI)
A Diploma Course in Advance Applications Program Completed in 05\96-04\97 GPA 4.0\2.9993
Courses taken: Internet \, OS 3.11\Windows 95, Windows 3.15\4.0 Server and Workstation
Works, 3.0\4.0\5.0, Ms Office 95\97\2000 and MSDOS
The School of Computer Training (ICS)
A Diploma Course in Master Programming Completed in 08\95-08\96 GPA 4.0\2.9993
Courses taken: VB 3.0, C, OS 3.11 Windows NT 3.15\4.0 Server \Workstation, Internet \Intranet Application, MSDOS, MS Office 95\97\2000, PC Any Where and Lap links, Lotus Notes, and other LAN and Telecommunication Diagnostic Software and Hardware Diagnostics Tools.
CERTIFICATION
Completed Server + Certification on August 14, 2007 Career ID Number COMP001005857586
A+ Certification Program Completed a A+ Service Technician Certification
Examination With Specialty in the Microsoft Windows and DOS Environment From the Computing Technology Industry Association. Verification # 923DTT0217 and Candidate # 06D8B9.
Completed a course for Supporting Microsoft Windows NT 4.0 Core Technologies. A Microsoft Official Curriculum from Tech Data Corporation on October 04,1997.
Completed a course for Supporting Microsoft Windows 95.2. A Microsoft Official Curriculum course from Tech Data Corporation on October 30,1997
NANS Associate Network Specialist
NSNS Senior Network Specialist
Completed a Course in SIGNATURE SERVICE THE KEY TO CUSTOMER SATISFACTIONS from Wilson Learning on October 25,1996.
IBM TECHNICAL EXCELLENCE SEMINAR COURSE FOLLOWED BY YPCC34, YPC07, YPC57 AND YPC58.
A Certification for Laser Printers \ Ink Jet Printers From LEX MARK 4039,5045-001, 4040-2xx and 404-Fin.
A Certification for Laser Printers \ Dot Matrix from OKIDATA in the following: Pace Maker 310, OLE400E, ML380, OL803 \ 0l850, ML192 \193.
A Dell Certification for Dimension Desktops \ Opti plex Desktops \ Dell Workstation
Power Edge Servers.
Skills:
Hewlett ‘VPackard Certification
#CZE925\Student #0001170586
Accomplishment and Achievements of Year 2007 & 2008.
Also have completed the following APS for Year 2006\2007
Accredited Platform Specialist (APS)\ HP Design jet Solutions [2006]
Accredited Platform Specialist (APS)\ HP LaserJet Solutions [2006]
Accredited Platform Specialist (APS) HP Prolaint Server (2007)
Accredited Platform Specialist (APS) Desktops, Workstations and Notebooks.(2007)
Also Completed Pathway to Customer Satisfaction on June 06,2007
HP Certification Completed in 2007\2008
HP Jet Direct Products
HP Laser 4100 MFP
HP zx2000 Itanium™ Workstation
HP Net Server E800
NETSERVER E40/E45/E50 SERIES
NETSERVER E60
NET SERVER Prerequisite Course NTS -003
HP Laser Jet 3150 April 24,2006
Laser Jet 8000 & 8100 MFP April 24,2006
HP Laser Jets 101 & 1012 Printers April 24,2006
HP Laser Jet All in-one April 24,2006
HP Laser Jet 4345 MFP March 31,2006
HP Digital Sender 9200C April 24, 2006
HP Color Laser Jet 2600n Series March 31,2006
HP Color Laser Jet 4700 Series April 24,2006
HP Color Laser Jet 3000/3600/3800 Series April 24,2006
HP Workstation April 22,2006
Also have completed SPN 903 Net Servers.
HP Certification Completed in 2003
HP Net Server E30 Series
HP 2002 Vector, Brio, & PC Products
HP C1633A/B, C2847A, C2848A DESIGNET
HP Design Jet C2858A and C2859A
HP Design Jet 200 & 220
HP Design Jet 700/750C/750C+/755CM
HP Design Jet 430/450C/455CA
HP Scan Jet C1302A, AND C1303A
HP Laser Jet 5000 & 5100 Series Printers
HP Color Jet 4500 &4550 Printers
Color Laser Jet 8500 & 8550
Laser Jet 1100
Laser Jet 2100, 2200, & 2300 Printers
HP 2500C Pro Series Color Printers
Laser Jet 3200 Printers
HP Laser Jet 1200 Printers
HP Laser Jet 9000 Printers
HP Laser Jet 3300mfp Series Printers
HP Color Laser Jet 4600 & 5500 Printers
Laser Jet 4200 & 4300 Printers
HP Color Laser Jet 1500 & 2500 Printers
HP Laser Jet 1150 & 1300 Printers
HP Business in Jet Printer 3000
HP Desk Jet 450 C Mobile Printer Series
ETHERTWIST bldg. /mange multisided LAN
HP Omni Book 600 & 800 Series
Manuals and Tests Discount July 26, 1995
HP Facilitation Support July 27, 1995
HP LaserJet Basic Hardware Training October16, 1995
HP DeskJet 500C, 520,550C, 560C Diagnostic July 26, 1996
HP LASERJET 4L/4P/4ML/4MP/5P/5MP/6P/6MP November r 13, 1995
HP DeskJet, PLUS, 300,2279a Repair March 2 7, 1997
HP Color Laser Jet and CLJ 5/5m April 11, 1997
HP LaserJet 4V/4MV April 10, 1997
HP LSJT 5si/5si mopier/8000/8100/8150 April 11, 1997
HP Vectra 96 Models May 07, 1997
HP Vectra Models 500/510/515 May 07, 1997
HP LaserJet 33491A III Si January 12, 1998
HP Laser JET 4/4m/4+/4M+/5/5M/5N/5Se January 12, 1998
HP LaserJet III S I, 4Si, and 4SiMX January 12, 1998.
HP Laser Jet 4000, 4050, &4100 Printers January 12, 1998
HP FAX700/750 & 900/950 March 07, 1998
HP Scan Jet 3p & II series scanners April 02, 1998
Certification Completed for IBM Products 2007-2008
IBM \Lenovo Mobile Systems (RTC05)
Friday, May 18, 2007
IBM\ Lenovo Desktop Systems (RDC05)
Friday May 18, 2007
IBM\ Lenovo PC Basics (MXW01-R2)
IBM\ Lenovo Warranty Basics for Administrators (RXW01-R3)
Thursday, May 17, 2007
IBM\ Lenovo Desktop Systems (RDD06-R1)
Wednesday, June 06, 2007
IBM \ Lenovo PC Basics (MXC01-R2)
IBM\ Lenovo Warranty Basics for Technicians (RXWT0-R1)
Thursday May 17, 2007
Authorization # 0168028074
Dell Service Certification Completed
Dell Dimension Desktop Expires in 5/16/2008
Dell OptiPlex Desktop Expires 5/22/2008
Dell Precision Workstations Expires 5/16/2008
Dell Note Books Expires 51/16/2008
Dell Server and Storage Expires 5/16/2008
Dell Laser Printers Expires 5/16/2008
Canon
System & Technical Support Division
Service Certification on Canon Products
DR-6080\9080C
June 15, 2007
DR-4080\4580U
June 15, 2007
DR-3020/3080C/3080CII
June 13, 2007
DR-7080C
June 13, 2007
DR-5010C
June 14, 2007
Completed the following Service Certification on Oki data Technology
DOT MATRIX TECHNOLOGY
August 21, 2007
WORKGROUP COLOR TECHNOLOGY
August 22, 2007
MONO MFP TECHNOLOGY
August 21, 2007
MONO PAGE PRINER TECHNOLOGY
August 21, 2007
DESKTOP COLOR TECHNOLOGY
August 22, 2007
DESKTOP COLOR MFP TECHNOLOGY
August 22, 2007
Additional Information:
Accomplishment and Achievements of Year 2007 & 2008.
Also have completed the following APS for Year 2006\2007
Accredited Platform Specialist (APS)\ HP Design jet Solutions [2006]
Accredited Platform Specialist (APS)\ HP LaserJet Solutions [2006]
Accredited Platform Specialist (APS) HP Prolaint Server (2007)
Accredited Platform Specialist (APS) Desktops, Workstations and Notebooks.(2007)
Also Completed Pathway to Customer Satisfaction on June 06,2007
Reference:
Sarcom
Ricky Pemberton \ Logistics Coordinator
Work phone 469-574-3204 Cell # 214-783-5195
Tom Canavan \ Branch Manager
Work phone 469-574-
Terry Abston \ Associate Field Engineer
Cell 972-816-5187
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: 214-909-8283 |
| City: - |
Fax: - |
| State: - |
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