Administrative Assistant, Customer Service Resume

Desired Industry: Clerical/General Office	SpiderID: 17077
Desired Job Location: Washington, DC, District of Columbia	Date Posted: 11/14/2007
Type of Position: Full-Time Permanent	Availability Date: 11/14/2007
Desired Wage: $30,000.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
Administrative position allowing for a demonstration of organizational, consumer services, communication, and project management skills.

Experience:
01/06/2000 – 10/28/2005
Having served as an Administrative Secretary to two Presidential Appointees of the Treasury Department; my experience in the day-to-day operation of an executive office has been substantial:

Effectively communicated to executive staff and others on a day-to-day basis when crucial information was needed to facilitate and coordinate the efforts of individuals and/or committees.

Composed memos, letters and reports for the Director’s signature.

Responded to requests from the public for information on organizational operations in oral or written form, based on my knowledge of the Agency’s operation.

As Training Coordinator helped motivate co-workers toward greater achievement, by providing them with accurate and current information regarding courses and programs of study. Culminating with a generated report to track training course activities.

Efficiently helped EEO investigators to coordinate interviews with Agency staff.

Planned and coordinated the “Departing Ceremony” for then Director James E. Gilleran. Maintained a large invitation list consisting of private sector and various government agencies. This also included reserving an amphitheater, procuring the caterer, arranging for audio facilities and making sure extra security was for the function.

Served on the committee to organize guest speakers and refreshments for Black History, Pacific Asian, and Native American History functions. Made arrangements for professional “sign-language” interpreters for the hearing impaired staff; per government protocol.

Scheduled inter-agency conference calls, conferences and meetings by securing conference rooms, speaker phones, proper materials and ordered refreshments as requested. Attendees often included heads of the FDIC, Federal Reserve Board, and the Federal Trade Commission.

Used government credit card in procuring commercial goods and services when required to meet the office mission.

Education:
Fairmont Height High School
1401 Nye Street
Capitol Heights, Maryland 29643
09/1966 to 06/1969

Prince Georges Community Collage
301 Largo Road
Largo, MD 20774

Completed 1-1/2 years.

Office of Thrift Supervision training in Microsoft Word, Excel, Office, and Power Point.

Skills:
Project Management
Microsoft Word, Excell & Power Point
Report Preparation
Customer Service
Composing Correspondence
Scheduling Meetings and Conferences
General Office Skills

Additional Information:
PLEASE NOTE: MANY OF MY SUPERVISORS HAVE MOVED ON TO OTHER POSITIONS. WHEN APPLIABLE, I HAVE PROVIDED THE PHONE NUMBER FOR THE PERSONNEL OFFICE TO VERIFY MY POSITION.

Thank you.

Reference:
Supervisor:

Mr. Bernie Mason
FDIC Liaison
1700 G Street, NW
Washington, DC 20552
(202) 906-6000

Supervisor:

Mr. John F. Downey
10004 Carpers Farm Court
Vienna, Virginia 22182
(Home Phone) 703-759-4045

Supervisor:

Mr. Richard C. Pickering
5109 N. 37th Street
Arlington, Virginia 22207
(Home Phone) 703-538-6027

Co-worker

Ms. Sandy Thomas
Office of Thrift Supervision
Human Resources
1700 G St. NW
Washington, DC 20552
(202) 906-6050

Co-worker

Mrs. Terri Davidson
Office of Thrift Supervision
Facilities Management
1700 G St. NW
Washington, DC 20552
(202) 906-6050

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