|
|
|
|
Telecommute/Work From Home Resume
|
| Desired Industry: Clerical/General Office |
SpiderID: 17046 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 11/13/2007 |
| Type of Position: Part-Time Permanent |
Availability Date: 11/13/07 |
| Desired Wage: open |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To create a home based work environment while expanding my knowledge of different skills.
Experience:
2006-Present
Self-Employed/Contractor
Stone Mountain, GA.
Secretarial/Clerical/Administrative Services
Provided secretarial skills for local businesses.
Provided article typing and data entry.
Handled data proofreading and data collection.
Researched and edited manuscripts and term papers.
Marketing typist and response typist.
Handled secretarial and clerical duties per request.
Administrative duties for local businesses.
2002-2006
HomeBanc Mortgage Corporation
Atlanta, GA.
Servicing Department/Customer Care/Call Center
Assisted customers on servicing issues after closing of the loan.
Collected on first payment defaults, 30 and 90 day delinquent and NSF’s.
Researched and resolved any outstanding servicing issues.
Updated subsidy loans.
Assisted in service release of loans.
Handled payoffs when requested.
Assisted Customer Service Manager in various administrative and clerical duties.
2000-2002
Origen Financial L.L.C.
Fort Worth, TX.
Servicing Department/Collection Supervisor/Call Center
Assisted the Vice President in the management of the collection and foreclosure departments.
Ensured accurate collection results of the assigned unit and performance in compliance with established guidelines and policies/procedures.
Maintained Delinquency Ratio at or below company guidelines.
Maintained a Promise to Pay Ratio in the assigned unit per company standard.
Worked with the West Region Collection Manager in the repossession of the homes.
Supervised unit’s productivity and quality standards by monitoring telephone calls.
Provided guidance to subordinates on collection and customer service issues.
1998-1999
Senior Collector
Assisted the Collection Manager in training and indoctrining new employees.
Assisted the Collection Manager in planning and scheduling the work of the Collection Representatives.
Handled correspondence, recommend and assign account for fieldwork.
Reviewed the work of the Collection Representatives to correct deficiencies and determine the employee’s progress.
Developed an effective phone monitoring call sheet to maintain quality assurance.
1997
Manufactured Housing-Single Family Collector/Teamleader
Maintained constant customer contact on 15 and 30 day loans.
Developed effective negotiation skills creating acceptable payment plans that met both corporate guidelines and customer’s financial requirements.
Recognized by management for maintaining Delinquency, Call
Effectiveness and Promise To Pay Ratio.
1996-1997
Office Depot Business Services Division Arlington, TX.
Credit Analyst
Prepared New Account Set-ups.
Processed Credit Applications for Businesses.
Ensured accurate collection results on delinquent business loans.
1993-1996
United Revenue Corporation Arlington, TX.
Collection Representative
Maintained customer contact on 30 to 90 day loans.
Recognized by Senior Management of continuously maintaining high performance standards throughout high-stress situations.
Education:
Rockhurst University Continuing Education
Fort Worth, TX.
Graduated, 24 General Business Course Hours
Origen University Fort Worth, TX.
Quality Control
Collections Management
Excel
HomeBanc University Atlanta, GA.
Senior Management Book Course
Customer Service
Problem-Solving
Time-Management
Leadership Program
Affiliations:
World Wildlife Fund
Humane Society of North Texas
Best Friends Society
Habitat For Humanity
Project Open Hands/Volunteer
American Cancer Society
Skills:
Windows 95, 98, 2000, 2007 Microsoft Word
Excel Citrix
Multi-phone system Imaging
Typing Speed 70+ Quality Control
Microsoft Office MortgageWare
Mortgage Servicer Data Entry
Administrative/Clerical
Additional Information:
A dedicated and energetic professional who is motivated to succeed. Possesses strong customer service and negotiation skills. Highly disciplined with the ability to work unsupervised. Recognized by management for consistently meeting and exceeding established goals. Detail-oriented, with excellent interpersonal and communication skills, having worked with a variety of clients and all levels of management.
Reference:
-REFERENCES-
Sheri Augostini311 Nalley Drive
Stone Mountain, GA 30087
Phone: (678) 380-6696
E-mail: saugostini@yahoo.com
Professional:
Jeffrey A. Eizenga
Vice President
Origen Financial L.L.C.
4250 N. Freeway
Fort Worth, TX 76137
Office: (817) 759-7636 Fax: (800) 350-6795
E-mail: Eizenga@OFLLC.com
Judy Murphy
Origen Financial L.L.C.
2962 Davenport Rd.
Duluth, GA 30096
Home: (770) 623-4118
S. Dianne Charyna
Comm. Real Estate Transaction Coordinator/Office Manager
Marcus & Millichap
5201 Blue Lagoon Dr., Ste. 100
Miami, FL 33126
Office: (786) 522-7018
Mona S. Brown
Certified Paralegal/Loss Mitigation
The Pargman Law Firm
235 East Ponce de Leon Ave., Ste. 106
Decatur, GA 30030
Office: (404) 446-1304
Fax: (404) 446-1331
E-mail: mona.brown@pargmanlaw.com
Personal:
Melanie Byars
MHU Litigation Specialist
Barrett, Burke, Wilson
15000 Surveyor Blvd., Ste. 100
Addison, TX 75001
Office: (972) 341-0999
Home: (817) 446-3984
Jan Cotto
Customer Service Representative
Origen Financial L.L.C.
4250 N. Freeway
Fort Worth, TX 76137
Office: (817) 759-7649
Home: (817) 333-8335
Lisa Merritt
Sr. Escalation Specialist
HomeBanc Mortgage Corp.
Cell: (404) 447-8803
Dawn Elbert
Federal Express
Cell: (404) 209-1501
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|