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Relationship Manager/Account Exec Resume
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| Desired Industry: Management |
SpiderID: 16999 |
| Desired Job Location: Washington, DC, District of Columbia |
Date Posted: 11/12/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 12-15-07 |
| Desired Wage: 100,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Experience:
VISA, USA ¡V MCLEAN, VA 1999-2007
SALES MANAGER
• Manage a group of merchant accounts within the Visa system. Responsible for all operational aspects of these accounts, building client relationships and cross selling products/services.
• Maintain current knowledge of Member/Merchant services as well as industry and consumer trends.
• Managed various projects, including sales program development, communications planning and implementation. Also, participated in ad hoc task forces.
• Collaborate with Merchant Marketing Services and clientele on Marketing activities.
ACCOUNT MANAGER
• Primary point of contact for major national merchants and various Acquirers including Bank of America, Chase Paymentech and Fifth Third Bank.
• Consistently met customer needs and expectations by effectively building productive relationships, strategically managing resources, troubleshooting and resolving customer issues.
• Proficiently coordinated and steered projects including new product implementation, operational change, peak season, system enhancements, and key business initiatives.
• Responsibilities also included providing clients with comprehensive information and expert advice on VisaNet products/services, operating rules, billing, system changes, and related matters.
Education:
MBA, General Management; University of Maryland, University College
Bachelor of Science, Marketing; University of Maryland, College Park
Bachelor of Science, Logistics; University of Maryland, College Park
Skills:
„« 8 years of progressive experience with VISA, USA
„« Demonstrated talent for effectively building strong client relationships
„« Dynamic communication, presentation, negotiation, and consulting skills
„« Excel in building and facilitating teamwork environments through effective interaction and collaboration with all levels of organization departments and personnel
„« Effectively apply strong organization, prioritization and multitasking abilities toward spearheading and administering projects from concept through delivery
„« MBA, General Management
Additional Information:
KEY ACHIEVEMENTS
• Successfully collaborated with Bank of America relationship management team in facilitating major projects migrating their merchants to Visa¡¦s enhanced technology processing platform.
• Received accolades from Bank of America VP of Account Management for contributions in servicing of their merchants.
• Recipient of 4 Awards over past several years for outstanding performance in client servicing.
• Successfully secured several merchants participation in Visa¡¦s promotions.
• Commended by Endpoint Readiness team for proactive support of new merchant endpoint projects.
Candidate Contact Information:
| Name: Audrey Keeler |
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| Street: - |
Phone: 301-571-8185 |
| City: Rockville |
Fax: - |
| State: Maryland |
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| Zip: 20852 |
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| Web Site: |
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